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Ahrefs Pte Ltd, 16 Raffles Quay #33‑03 Hong Leong Building
048581 Singapore , Singapore
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Cancellation Ahrefs: Easy Method
What is Ahrefs
Overview
Ahrefs is a comprehensive SEO toolset for backlink analysis, keyword research, site auditing and rank tracking used by marketers and SEO professionals.
It offers multiple subscription tiers from a free Webmaster Tools plan to enterprise-level annual plans with advanced features and API access.
Primary uses
Users rely on Ahrefs to discover backlinks, estimate organic traffic, run site audits and monitor keyword rankings across projects.
The platform is aimed at agencies, in-house teams and individual consultants who need large-scale crawling and reporting capabilities.
How to cancel Ahrefs
Cancel via website (recommended)
- Sign in to your Ahrefs account.
- Go to Account Settings → Billing → Subscriptions and follow the cancel option.
- Follow the on-screen prompts until you receive confirmation of cancellation.
Other cancellation notes
- You cannot cancel subscriptions through the App Store or Google Play.
- If the website option fails, contact Ahrefs support from your registered email or live chat for assistance.
- Keep a copy of any cancellation confirmation email or screenshot for your records.
What happens when you cancel
Access and downgrade
Cancellation takes effect at the end of your current billing period. You retain paid access until that date.
After the billing period ends, your account is automatically downgraded to the free Ahrefs Webmaster Tools tier.
Data and re-subscription
Your account data (projects, settings) may remain available but feature access will be limited under the free tier.
There is no pause option; to regain paid features you must re-subscribe manually later.
Will I get a refund?
General refund policy
- Ahrefs does not generally provide refunds; refunds are not standard practice.
- Refund requests are considered at Ahrefs' discretion and may be denied.
Exceptions and conditions
- Refunds may be considered only for non-use, but are often denied if any material usage is detected.
- Ahrefs’ Terms state refunds are provided only when required by applicable law; requests should be made in writing.
- There is no automatic 14-day right-of-withdrawal or refund for monthly subscriptions unless local law requires it.
Ahrefs plans and pricing
Pricing summary
All Ahrefs plans are billed in USD; SGD prices below are approximate conversions (1 USD ≈ 1.35 SGD).
Actual charged amounts may vary due to exchange rates and foreign transaction fees.
Available plans
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Webmaster Tools | S$0.00 | Free | Basic site health, backlink monitoring, limited Site Audit (5,000 crawl credits), no rank tracking |
| Starter | Approx. S$39.15 | Monthly | 1 project, 50 tracked keywords, 25,000 crawl credits, core tools access |
| Lite (annual billing) | Approx. S$151.20 | Monthly (billed annually) | 5 projects, 750 tracked keywords, 100,000 crawl credits, 1 user + up to 2 users add-on |
| Standard (annual billing) | Approx. S$281.60 | Monthly (billed annually) | 20 projects, 2,000 tracked keywords, 500,000 crawl credits, advanced tools (Portfolios, Batch Analysis, etc.), unlimited credits per user |
| Advanced (annual billing) | Approx. S$504.00 | Monthly (billed annually) | 50 projects, 5,000 tracked keywords, 1.5 million crawl credits, Looker Studio integration, enhanced AI, priority support |
| Enterprise (annual billing) | Approx. S$2,098.50 | Monthly (billed annually) | 100 projects, 10,000 tracked keywords, 5 million crawl credits, API access, white-label reporting, dedicated support |
Your consumer rights in Singapore
Ahrefs terms and applicable law
Ahrefs’ Terms of Service state refunds are not provided unless required by applicable law and refund requests may be denied.
Requests for refunds should be made in writing, per Ahrefs’ Terms.
Local rights and options
Singapore consumers may potentially rely on local consumer protection laws such as the Consumer Protection (Fair Trading) Act when asserting rights.
Ahrefs does not explicitly provide statutory cooling-off or refund guarantees for Singapore in its published policies.
Customer experiences
Positive feedback
Many professional users praise Ahrefs for deep backlink analysis, useful keyword research tools and powerful site audits.
Reviewers note the interface and breadth of data are valuable for serious SEO work and agency use.
Negative feedback
Some users report issues with account suspensions for "suspicious activity", unclear credit limits and perceived poor support responses.
Other complaints include disputed organic traffic estimates, restrictive refund conditions and pricing that some consider high versus competitors.
Documentation checklist
Essential documents to keep
- Account registration email and billing receipts.
- Cancellation confirmation (screenshot or email) showing effective date.
- Any correspondence with Ahrefs support about the cancellation or refund request.
Optional supporting items
- Screenshots of usage that may affect refund eligibility (to support or challenge a claim).
- Copy of relevant Terms of Service or help-article screenshots used during cancellation.
Common mistakes
Assuming App Store/Google Play cancellation works
Attempting to cancel via App Store or Google Play will not cancel your Ahrefs subscription.
Always cancel via your Ahrefs account Billing > Subscriptions page to ensure proper termination.
Expecting automatic refunds
Many users assume they will get a refund after cancelling mid-cycle; Ahrefs does not provide refunds as a rule.
Requesting a refund without documenting non-use or reading the Terms reduces the chances of success.
Comparative recap
Key comparison points
The table below highlights practical differences for cancellation, refunds and commitment terms.
Use this to confirm what to expect before you cancel.
| Feature | Ahrefs | Period |
|---|---|---|
| How to cancel | Via Account Settings → Billing → Subscriptions on the website; contact support if issues. | Ongoing |
| Refund policy | No standard refunds; discretionary only for non-use and subject to Terms. | Per request |
| Effect of cancellation | Service continues until period end, then account downgraded to free Webmaster Tools. | End of billing period |
| Pause option | No pause; must cancel and re-subscribe manually later. | Not available |
| Minimum commitment | Monthly plans have no fixed term; Enterprise plans typically require a 1-year minimum commitment. | Varies |
After cancelling
Follow-up actions
Save your cancellation confirmation and check the end-of-period date so you know when features will be removed.
Consider exporting important reports or data before your access is reduced.
Helpful links
- How to unsubscribe / cancel (Ahrefs Help)
- Monthly subscription information (Ahrefs Help)
- Ahrefs Terms of Service
- Customer reviews (Trustpilot)
Address
Local office
Ahrefs Pte Ltd
16 Raffles Quay #33-03 Hong Leong Building, Singapore 048581
Support note
For account-specific queries, use your registered email when contacting Ahrefs support to speed up verification.
Keep copies of all correspondence related to cancellation and billing for your records.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Ahrefs subscription, sign in to your account, go to Account Settings → Billing → Subscriptions, and follow the cancellation prompts. Make sure to keep a confirmation of your cancellation.
Ahrefs generally does not provide refunds unless under specific conditions. Refund requests are considered at their discretion, so it's best to check their Terms for details.
After cancellation, you will retain access to your data until the end of the billing period, after which your account will downgrade to the free Webmaster Tools tier.
No, you cannot cancel your Ahrefs subscription through the App Store or Google Play. You must cancel through the Ahrefs website or contact support.
Monthly plans have no fixed term, but Enterprise plans typically require a minimum commitment of one year. Check your plan details for specific terms.