Cancellation Airdna: Easy Method

What is Airdna

Overview

AirDNA is a software-as-a-service platform that provides market intelligence and analytics for short-term rental markets. It helps hosts, investors and researchers understand occupancy, pricing and market trends.

Primary features

Features include market reports, historical data, property-level analytics and dynamic pricing tools. The platform is accessed via web and third-party app stores for mobile devices.

How to cancel Airdna

Web (self-serve) - recommended

• Log into AirDNA website.
• Go to the account menu → Subscription → Cancel Subscription.
• Cancel at least two business days before renewal to avoid the next billing.

App store subscriptions (iOS and Android)

• iOS: Manage via Apple Settings → [your name] → Subscriptions → select app → Cancel Subscription.
• Android: Manage via Google Play Store → Profile icon → Payments & subscriptions → select app → Cancel subscription.

What happens when you cancel

Access after cancellation

When you cancel, access to AirDNA remains active until the end of the current paid term (monthly or annual). You retain features for the remainder of that billing period.

Renewals and billing

Cancellations must be completed at least two business days before the renewal date to prevent the next charge. Auto-renewal will stop but there is no prorated refund for unused time.

Will I get a refund?

Standard refund policy

AirDNA’s Terms of Service waive the 14-day cooling-off right used in some jurisdictions. In general, no refunds are offered for cancellations within that period.

Exceptions and goodwill refunds

• There is no formal prorated refund for unused subscription time after cancellation.
• In some cases, customer support has issued partial or full refunds as goodwill; these are discretionary and not guaranteed.

Airdna plans and pricing

Pricing table

Notes

Prices above are converted from USD using an approximate exchange rate shown in AirDNA’s pricing data. Actual charges may vary by currency conversion and taxes.

Your consumer rights in Singapore

Contractual terms

AirDNA’s Terms of Service include waivers (for example the 14-day cooling-off right used in some jurisdictions). By accepting the terms, customers may forfeit certain statutory cancellation rights.

Practical local position

Under Singapore consumer protection rules, rights related to digital services can vary by the sale method and contract terms. Contractual waivers may limit remedies but do not automatically remove all legal protections.

Customer experiences

Positive feedback

Many users praise AirDNA’s analytics value and find the platform helpful for pricing and market research. Some reviews note good customer service and swift resolution of renewal issues.

Negative feedback

Common complaints include unexpected auto-renewals, difficulty cancelling in some cases, and disagreement about refunds. Some users also report concerns about data accuracy in specific markets.

Documentation checklist

What to gather before contacting support

• Account email and subscriber name.
• Invoice or order number showing the charge you want refunded or cancelled.
• Date of renewal charge and payment method used.

Supporting evidence for disputes

• Confirmation of cancellation attempts (screenshots or timestamps).
• Correspondence with AirDNA support (emails or chat logs).
• Receipts from Apple or Google if the subscription was billed through an app store.

Common mistakes

Failing to cancel in time

Users sometimes cancel on or after the renewal date and still get charged. AirDNA requires cancellation at least two business days before renewal to avoid the next billing.

Not checking billing channel

Some customers attempt to cancel via the AirDNA web interface while the subscription was billed through Apple or Google Play. App-store subscriptions must be cancelled in the respective store settings.

Comparative recap

Quick comparison

Key takeaways

• Cancel through the platform that billed you (web, Apple, or Google).
• Expect access to continue until the paid term ends; refunds are uncommon.

After cancelling

Contacting AirDNA

If you need help after cancelling, contact AirDNA support. For pricing and account pages see the official pricing page:

AirDNA pricing

If you need further escalation

• Prepare your documentation checklist before contacting support.
• Consider disputing charges through your payment provider if you believe a charge is incorrect.

Address

AirDNA headquarters

1321 15th St, Denver, CO 80202, USA

Contact notes

AirDNA does not have an office in Singapore. For assistance you can try the listed phone numbers or email:

Phone (Denver office): +1 (720) 372-2318

Phone (Barcelona office): +34 932 205 569 - Email: [email protected]