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I hereby notify you of my decision to terminate the contract relating to the Astropad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astropad: Easy Method
What is Astropad
Overview
Astropad is a software product that turns an iPad into a graphics tablet for a Mac, enabling pixel-accurate drawing and screen mirroring for creative apps.
It is offered as a subscription (Astropad Studio) and via direct web purchases for hardware accessories like Luna Display.
Key uses
Professionals use Astropad for low-latency drawing, GPU-accelerated rendering, and extending or mirroring Mac displays to iPad devices.
Both subscription software and physical accessories are available, with different purchase and support paths.
How to cancel Astropad
Cancel via Apple App Store
- On iPhone or iPad go to Settings → Subscriptions to manage and cancel App Store subscriptions.
- Astropad cannot access App Store billing or receipts; cancellations for App Store purchases must be done in Apple settings.
- More information is available on the App Store listing: Astropad Studio on the App Store.
Cancel via Google Play
- Open the Play Store app → Profile → Payments & subscriptions → Subscriptions.
- Select Astropad and choose "Cancel subscription".
- Access remains until the end of the billing period after cancelling.
Cancel via Astropad website (web purchase)
- Log into your Astropad Studio account on the website and go to Billing or Account Portal.
- Locate your active subscription and choose the cancel option there.
- For website purchases, Astropad support handles cancellations and case-by-case refund requests.
What happens when you cancel
Access after cancelling
If you cancel an auto-renewing subscription, you will typically retain access until the end of the current billing period.
For trial cancellations, cancelling before the trial ends prevents charge on the trial expiry date.
Renewals and billing
Auto-renew is stopped at cancellation, but past charges are not automatically refunded by Astropad for store purchases.
For App Store or Google Play purchases, billing and receipts are controlled by those platforms.
Account data
Your Astropad account and settings typically remain intact after cancelling; you may be able to resubscribe later.
If you need data removed or any account changes, contact Astropad support and provide your account details and order information.
Will I get a refund?
App Store refunds
App Store refunds must be requested via Apple's Report a Problem portal; Astropad does not process App Store refunds.
Contact Apple for decisions and timelines on App Store refund requests.
Google Play refunds
Google Play refunds are subject to Google Play policies. Astropad refers users to Google for refund processes and decisions.
Refund eligibility and timing are determined by Google Play rules.
Website and hardware refunds
- Returns for physical goods (e.g., Luna Display, accessories) are allowed within 30 days of delivery, subject to inspection.
- Product cost may be refunded; original shipping charges are non-refundable.
- Return shipping costs may be deducted (US) or paid by the customer (EU/UK). Check Astropad support for specifics.
- Free-trial cancellations: The 14-day trial can be cancelled anytime before it ends to avoid charges.
Astropad plans and pricing
Available plans
The App Store listing shows Astropad Studio as an auto-renewing subscription with monthly and annual plans priced in Singapore dollars.
Students or other promotions may exist but are not reflected in the standard listing price below.
Price table
| Plan | 期間 = period | Price | Features |
|---|---|---|---|
| Astropad Studio Monthly Subscription | Monthly | S$21.98 | Full Astropad Studio features with auto-renewing monthly subscription |
| Astropad Studio Annual Subscription | Annual | S$144.98 | Full Astropad Studio features with auto-renewing yearly subscription |
Your consumer rights in Singapore
Digital subscriptions
Digital subscriptions bought through the App Store or Google Play are governed by those platforms' terms, not by a local statutory cooling-off period.
There is no mandated 14-day "change-of-mind" right for software subscriptions purchased through these stores.
Physical goods and web purchases
Astropad offers a 30-day return policy for physical goods purchased from its website, subject to inspection and the stated conditions.
Shipping costs are typically non-refundable; return shipping rules may vary by region.
Consumer protection
Singapore laws such as the Consumer Protection (Fair Trading) Act may provide remedies for defective goods or unfair commercial practices.
If you believe a merchant has engaged in unfair practices, you can seek advice from local consumer protection resources or legal counsel.
Customer experiences
Positive feedback
Users praise Luna Display for enabling older Macs and iPads to function as extra displays with good image quality in many setups.
Astropad's LIQUID technology is noted in reviews for low-latency performance and GPU acceleration suitable for professional work.
Negative feedback
Common complaints include slow or unhelpful customer service responses, difficulty obtaining refunds or returns, and missing receipts.
Other recurring issues reported are connectivity problems, occasional software instability, and frustration over subscription pricing or licensing changes.
Documentation checklist
What to prepare before contacting support
- Account email address used to purchase Astropad or sign up for the trial.
- Order number or App Store/Google Play receipt where available.
- Date of purchase, subscription plan (monthly or annual), and trial end date if applicable.
Additional useful items
- Payment method details (last 4 digits of card) and billing country (Singapore).
- Screenshots of receipts, subscription settings, or error messages.
- Device model and OS versions for troubleshooting connectivity or performance issues.
Common mistakes
Canceling the wrong place
Users often try to cancel an App Store subscription via Astropad's website; App Store purchases must be cancelled through Apple settings.
Always check which platform processed your payment (App Store, Google Play, or Astropad website) before cancelling.
Assuming automatic refunds
Another common mistake is expecting an automatic refund after cancellation - this rarely applies for store purchases and refunds must be requested through the platform.
For hardware returns, skipping the return request window or failing to follow return instructions can void eligibility for a refund.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund route |
|---|---|---|
| Apple App Store | Manage via iPhone/iPad Settings → Subscriptions | Request refund via Apple (Report a Problem); Astropad cannot process |
| Google Play Store | Play Store app → Profile → Payments & subscriptions → Subscriptions → Cancel | Refunds handled under Google Play policy; contact Google Play |
| Astropad website (web purchase) | Log into your Astropad account → Billing or Account Portal → Cancel | Website refunds/returns handled case-by-case by Astropad support (30-day returns for hardware) |
After cancelling
What to expect next
Expect access to remain until the end of the paid period for auto-renewing subscriptions.
If you cancelled a free trial, verify your trial end date to ensure no unexpected charges occur.
Where to get help
For App Store subscription details and the App Store listing, see: Astropad Studio on the App Store.
For website purchases, returns, or account-specific issues, gather your documentation and contact Astropad support through the contact methods provided in your account or order confirmation.
Address
Company mailing address
Astro HQ LLC, P.O. Box 3347, Minneapolis, MN 55403, USA.
Notes on correspondence
For postal returns or formal correspondence, include your order number, contact email, and a clear description of the request.
Allow reasonable processing time for responses from international vendors and payment platforms.