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Cancellation Bamboohr: Easy Method
What is Bamboohr
Overview
BambooHR is a subscription-based HR software platform for small and medium-sized businesses. It centralises employee records, time-off tracking, onboarding, performance and reporting tools.
Delivery and channels
The service is delivered as a cloud SaaS product with web, iOS (App Store) and Android (Google Play) subscription paths. Billing and cancellation rules vary by channel and contract type.
How to cancel Bamboohr
Web (month-to-month)
- Sign in to your BambooHR account.
- Go to Settings → Account tab → Manage Subscription → Cancel.
- Confirm cancellation; subscription remains active until end of billing period.
Web (extended-term contract)
- Review your contract’s termination clauses and notice requirements.
- Follow any written/legal notice procedures specified in the contract.
- Expect possible termination fees unless BambooHR materially breaches and fails to cure within the contract cure period.
iOS (App Store)
- Open your device Settings → Apple ID → Subscriptions and cancel the BambooHR subscription there.
- BambooHR cannot cancel App Store subscriptions on your behalf.
Android (Google Play)
- Open Google Play Store → Menu → Subscriptions and cancel the BambooHR subscription.
- Refunds and cancellations follow Google Play policies; BambooHR does not directly control them.
What happens when you cancel
Access and account status
For month-to-month web subscriptions, your account stays active until the end of the current billing period. You retain access for that remaining time.
Renewal and termination
Automatic renewals stop after cancellation at the end of the billing period. For extended-term contracts, termination follows contract terms and may require formal notice and settlement of fees.
Data retention
Account and employee data handling after cancellation depend on your contract and BambooHR policies. Back up important records before cancelling when possible.
Will I get a refund?
Web (month-to-month) policy
Month-to-month web subscriptions: BambooHR does not issue prorated or partial refunds. Service remains available until the billing period ends.
Web (extended-term contract) exceptions
- Extended-term contracts: refunds are generally not provided unless BambooHR commits a material breach that is not cured within the contract-specified cure period.
- Review your contract for specific termination and refund clauses.
App Store and Google Play purchases
- iOS (App Store): Refunds must be requested through Apple under App Store refund policy; BambooHR does not process these refunds.
- Android (Google Play): Refunds are governed by Google Play policies and must be requested via Google Play.
Bamboohr plans and pricing
Pricing summary
Below are converted SGD equivalents based on available USD rates converted at ~1 USD = 1.35 SGD. BambooHR does not publicly list official SGD pricing; obtain a direct quote for final pricing.
Notes on this table
Use this table as an indicative reference only. Final Singapore pricing must be confirmed with BambooHR.
| Plan | Price | Period | Features |
|---|---|---|---|
| Essentials (annual) | S$8.10 per user/month | annual | Core HR features - employee records, time-off tracking, reporting |
| Essentials (monthly) | S$10.79 per user/month | monthly | Same as above, with monthly billing |
| Advantage (annual) | S$14.16 per user/month | annual | Includes ATS, onboarding, performance, integrations |
| Advantage (monthly) | S$16.20 per user/month | monthly | Same as above, with monthly billing |
| Core flat rate ≤25 users | ≈S$337.50 flat/month | monthly | Up to 25 employees; includes comprehensive Core features |
| Pro flat rate ≤25 users | ≈S$607.50 flat/month | monthly | Includes Core + performance management, community |
Your consumer rights in Singapore
General guidance
Search results did not show Singapore-specific BambooHR cancellation rules. However, local consumer protection law may affect refunds and misrepresentation claims.
Practical steps for Singapore users
- Document any misrepresentation or defective service with screenshots and correspondence.
- Attempt resolution with BambooHR support and keep written records of communications.
- Consider escalation to local dispute resolution bodies such as Small Claims Tribunals if applicable.
When to seek legal advice
If you face contract disputes or large financial exposure, seek legal advice early. Use the contract’s specified notice and dispute procedures before taking formal action.
Customer experiences
Positive highlights
- Users praise an easy, organised interface and helpful onboarding materials.
- Strong reporting, efficient onboarding/offboarding and good performance are commonly noted.
Negative reports
- Common complaints include poor communication, limited dashboard customisation and slow post-implementation support.
- Some reviewers cite integration challenges, UI concerns and issues with sales or hidden fees.
Documentation checklist
Before you cancel
- Account owner’s login details and subscription plan information.
- Billing period start and end dates, and recent invoices.
- Contract copy if you are on an extended-term agreement.
If disputing or seeking refunds
- All correspondence with BambooHR support and sales (emails, tickets).
- Screenshots demonstrating issues, misrepresentations or service failures.
- Payment receipts and bank/credit card statements showing charges.
Common mistakes
Assuming immediate cancellation
A frequent mistake is expecting instant access termination and a prorated refund after cancelling month-to-month. In reality, access usually continues until the billing period ends and no prorated refunds are provided.
Neglecting contract clauses
Another error is failing to review extended-term contract termination clauses. Contracts may require written notices, cure periods for breaches, or termination fees.
Relying on third parties for App purchases
Users sometimes expect BambooHR to cancel App Store or Google Play subscriptions. These must be cancelled through Apple or Google Play and refunded through their processes.
Comparative recap
Quick comparison
The table below summarises cancellation method and refund practice by channel to help you decide next steps.
How to use this table
Refer to the row matching your subscription channel for the recommended cancellation route and refund expectations.
| Channel | Cancellation method | Refund policy | Period |
|---|---|---|---|
| Web (month-to-month) | Settings → Account → Manage Subscription → cancel | No prorated/partial refunds; service until billing end | monthly |
| Web (extended-term contract) | Follow contract termination clauses; written/legal notice may be required | Generally no refund; possible exceptions for uncured material breach | annual |
| iOS (App Store) | Cancel via Apple ID subscriptions in device settings | Refunds handled by Apple under App Store policy | monthly |
| Android (Google Play) | Cancel via Google Play → Subscriptions in Play Store | Refunds governed by Google Play policy | monthly |
After cancelling
What to do next
- Export or back up employee records and reports you need before access ends.
- Keep copies of cancellation confirmations and any support tickets.
Where to get more information
For additional product and pricing context, see the summarized SaaS information available here:
BambooHR overview and pricing (indicative)
Address
Legal and mailing address
Bamboo HR LLC, ATTN: Legal, 42 Future Way, Draper, UT 84020, USA
When to use this address
Send formal or legal termination notices here if your contract requires written notice to the company address. Retain proof of delivery.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your BambooHR subscription on a month-to-month plan, sign in to your account, go to Settings, then Account tab, and select Manage Subscription to cancel. Remember to keep proof of your cancellation request.
Yes, cancelling an extended-term BambooHR contract may incur termination fees unless there is a material breach by BambooHR that is not cured within the specified period. Verify your contract for specific terms.
To cancel your BambooHR subscription purchased through the iOS App Store, go to your device Settings, select your Apple ID, then Subscriptions, and cancel from there. Keep a record of your cancellation.
After cancelling your BambooHR subscription, your account will remain active until the end of the current billing period, allowing you to access your data until then. Ensure you back up any important records.
No, BambooHR does not provide prorated or partial refunds for month-to-month subscriptions. You will continue to have access until the end of the billing period, so keep proof of your cancellation.