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Cancellation Bonsai: Easy Method
What is Bonsai
Overview
Bonsai is a subscription-based SaaS platform built for freelancers and small businesses to manage contracts, invoices, proposals, and projects. It combines time tracking, billing, client portals and templates into a single product aimed at simplifying admin work.
Who it's for
Bonsai is commonly used by independent contractors, consultants, and small teams who need integrated invoicing, contracts, and basic project management. It is positioned for users who want an all-in-one workflow rather than separate apps.
How to cancel Bonsai
Web (via account settings)
- Log into your Bonsai account.
- Click the Profile icon (bottom left) → Subscription → click "Cancel your subscription" → confirm.
- Cancellation takes effect at the end of the current paid term.
Web (pause option) and mobile stores
- On the Subscription page you may choose to "Pause" the subscription for 1, 2, or 3 months; it will auto‑renew on the selected date.
- If you subscribed via Apple App Store, cancel using your iOS device's subscription settings; Bonsai cannot cancel on your behalf.
- If you subscribed via Google Play, cancel through the Play Store subscription settings on your Android device; Bonsai cannot cancel on your behalf.
What happens when you cancel
Access
Your paid access remains active until the end of the current billing term. After that date your subscription features will stop according to your plan level.
Data and account
You should export important invoices, contracts, and client data before access ends. Bonsai typically retains account records, but export copies are the safest way to keep your documents.
Will I get a refund?
Web refunds (Bonsai policy)
- You can request a refund within 14 days of being charged; Bonsai states it will issue a refund "no questions asked".
- If more than 14 days have passed since the charge, refunds are not issued; you may still cancel to prevent future charges.
App Store / Google Play refunds
- Refund requests for subscriptions bought via Apple or Google are handled by those platforms and follow their refund policies.
- Bonsai directs users to request refunds through Apple or Google; the company cannot process those refunds directly.
Bonsai plans and pricing
Plan table
| Plan | Price (approx. S$) | Period | Features |
|---|---|---|---|
| Basic | approx. S$18.96/month | Monthly | Time tracking, task management, unlimited projects, CRM, service library, mobile apps |
| Essentials | approx. S$31.60/month | Monthly | Everything in Basic plus invoices & payments, proposals & contracts, templates, forms, scheduling, client portal, expense/income tracking |
| Premium | approx. S$49.30/month | Monthly | Everything in Essentials plus project insights, workload management, Gantt view, deals pipeline, custom fields, client messaging, reports, integrations |
| Elite | approx. S$74.60/month | Monthly | Everything in Premium plus custom permissions, timesheet locking, expense markups, Xero integration, custom data import (3-user minimum) |
How prices are shown
Prices above are SGD approximations based on USD rates (approx. 1 USD = 1.264 SGD, Feb 2026). Bonsai does not publish Singapore‑specific pricing; final billing depends on your payment processor's exchange rate.
Notes on billing
- Billing cycles and exact amounts depend on your selected plan and billing date.
- Check your card or platform statement for the precise charge in your local currency.
Your consumer rights in Singapore
Statutory rights
Under Singapore's consumer protection laws, digital subscriptions do not carry an automatic 14‑day cooling‑off right unless the seller explicitly offers it. There is no statutory 14‑day refund for digital services in most cases.
What Bonsai offers
Bonsai provides a voluntary 14‑day refund policy for Web purchases, which is separate from Singapore statutory rights. This is a goodwill policy, not a legal entitlement under Singapore law.
Customer experiences
Positive feedback
- Users praise Bonsai's user‑friendly, intuitive interface for managing contracts, invoices, proposals and time tracking.
- Customer support is frequently described as responsive, helpful and knowledgeable in many reviews.
Negative feedback
- Some users report payment delays, funds held without clear explanation, or unexpected payment cancellations.
- There are reports of Stripe integration issues, missing features (e.g., bulk invoice downloads), rising fees, and mixed customer service experiences in specific cases.
Documentation checklist
Before cancelling
- Locate your Bonsai account email and subscription receipt(s).
- Export key documents: invoices, contracts, proposals, and timesheet data.
- Note the date you were last charged (for refund eligibility).
When contacting support
- Prepare order/transaction IDs, screenshots of billing, and clear explanation of the issue.
- State whether the purchase was via Web, Apple App Store, or Google Play to speed handling.
Common mistakes
Using the wrong cancellation method
A common error is trying to cancel an App Store or Google Play subscription from the Bonsai website. If you subscribed via iOS or Android, you must cancel through those respective stores.
Missing the refund window
Waiting more than 14 days to request a web refund is another frequent mistake. Bonsai's voluntary refund window is 14 days from the charge; after that, refunds are generally not provided.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds | Period |
|---|---|---|---|
| Web (account settings) | Cancel inside Bonsai account → Profile → Subscription → "Cancel your subscription" | 14‑day web refund available if requested to support | Monthly (approx.) |
| Apple App Store (iOS) | Cancel via iOS device subscription settings (App Store) | Refunds handled by Apple (subject to Apple's policy) | Monthly (approx.) |
| Google Play (Android) | Cancel via Google Play subscription settings on device | Refunds handled by Google Play (subject to Google's policy) | Monthly (approx.) |
When to choose each route
- Use the Web cancellation if you subscribed directly on Bonsai and want the 14‑day refund window to apply.
- Use App Store / Google Play cancellation for subscriptions purchased through those platforms; contact them for refunds.
After cancelling
Export and archive
- Export invoices, contracts, time entries and client contact lists before access ends.
- Download or screenshot receipts you might need for tax or client records.
Further help and resources
- For pricing and plan details, see Bonsai's official pricing page: Bonsai Pricing.
- Independent subscription summaries and comparisons: AgencyHandy Bonsai Pricing, 19Pine Bonsai Subscription.
Address
Corporate address
18 Sin Ming Lane #08-25 Midview City Singapore 573960
Notes
This address is listed in public company contact information associated with Bonsai operations in Singapore. Use exported documents and your account records when contacting support about billing or refunds.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Bonsai subscription via the web, log into your account, click the Profile icon, go to Subscription, and select 'Cancel your subscription.' Make sure to confirm your cancellation.
Your access to Bonsai will remain active until the end of the current billing term, after which your subscription features will stop according to your plan level.
Yes, you can request a refund within 14 days of being charged, and Bonsai states it will issue a refund 'no questions asked.' After 14 days, refunds are not available.
If you subscribed through the Apple App Store, you need to cancel via your iOS device's subscription settings. For Google Play, cancel through the Play Store subscription settings on your Android device.
Before canceling, make sure to export any important invoices, contracts, and client data, as your access will end after the current billing term.