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Cancel BOUNCE
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Cancellation service #1 in Singapore
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Bounce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bounce: Easy Method
What is Bounce
Overview
Bounce is a Singapore-based booking and venue-management service used for activities, classes and events. It provides online ticketing and scheduling tools for customers and operators.
The service is commonly used to book sessions via the Bounce website and their mobile apps, and bookings are confirmed at checkout.
Where it is used
Bounce is used by consumers to reserve venue slots, buy entry tickets and manage bookings for leisure activities and classes.
Bookings are typically managed through the Bounce website or the mobile apps (App Store or Google Play), but the underlying purchase terms apply equally across platforms.
How to cancel Bounce
Web & app bookings
- Note that Bounce’s Terms & Conditions state orders once submitted and paid cannot be cancelled.
- There is no separate cancellation flow for App Store or Google Play purchases; the same non-cancellation rule applies.
Practical steps to attempt cancellation or change
- Check your booking confirmation and the Terms & Conditions on the Bounce site before taking action.
- Contact Bounce customer support through the official contact channels listed on their website to request an exception or alternative date.
- If you booked via a third-party promoter or venue, contact that party directly to ask about transfers or exceptions.
What happens when you cancel
If cancellation is permitted
Because cancellations are generally not allowed, accepted cancellations are rare and handled case-by-case by Bounce.
If accepted, Bounce will confirm any change in writing and note whether a refund or credit is provided.
If Bounce or the venue cancels
If Bounce or the venue cancels due to an error, unavailability or closure, the operator will typically offer a refund or reschedule option.
Such provider-initiated cancellations are handled by Bounce according to their obligations in the Terms & Conditions.
Will I get a refund?
General policy
Bounce explicitly states that once a purchase is confirmed and paid, refunds are not available and there is no cooling-off period.
Customers should assume bookings are non-refundable and non-transferable at the time of purchase.
Exceptions and conditions
- Refunds or card credits may be issued if Bounce cancels a booking due to pricing or availability errors.
- If the venue or facility becomes unavailable (closure, safety issue, etc.), Bounce will generally offer a refund or reschedule option.
- Any exception is at Bounce’s discretion and handled per their Terms & Conditions.
Bounce plans and pricing
Where to check prices
Do not rely on third-party summaries for current prices. Always check the official Bounce website for up-to-date plan and ticket pricing before purchase.
Promotions, packages and venue fees can change; verify totals at checkout.
Notes on price changes
Prices shown at checkout are the final prices for that booking. Price or availability errors may result in provider-initiated cancellation and a refund or credit.
Keep booking receipts and confirmation emails for price and time details.
Your consumer rights in Singapore
General consumer rights
Under Singapore practice for event and leisure bookings, consumers should review the supplier’s terms before purchase; many online bookings are final on payment.
There is no automatic statutory cooling-off right that forces a refund for ticketed leisure bookings once paid.
Booking-specific notes
- Assume full financial commitment at purchase: Bounce states bookings are non-refundable and non-transferable.
- If the provider cancels or an error occurs, Bounce’s stated obligations include issuing refunds or rescheduling where applicable.
- Document all communications if you need to escalate a dispute with the operator.
Customer experiences
Positive feedback
Some users report that Bounce is user-friendly and makes booking and communication easy between organisations and customers.
Positive reviews highlight clear booking flows and helpful scheduling tools in certain use cases.
Negative feedback
Many customers report frustration with the strict non-refundable policy and difficulty obtaining refunds or transfers for unwanted bookings.
There are also reports of customer service and operational issues such as long queues, equipment shortages, and denied refunds for small items like socks.
Documentation checklist
Before you contact support
- Booking reference or order number
- Date and time of the booked session
- Payment receipt or card statement showing the charge
If requesting a refund or reschedule
- Clear explanation of the issue (error, venue closure, double booking, etc.)
- Photos or evidence if the facility was unavailable or unsafe
- Any prior correspondence with the venue or Bounce support
Common mistakes
Assuming free cancellation
A common mistake is assuming an online booking can be freely cancelled. Bounce’s Terms & Conditions state cancellations after payment are not allowed.
Always confirm cancellation and refund policies before completing payment to avoid surprises.
Missing booking details
Customers sometimes fail to save booking references or confirmation emails, which slows support requests and may reduce chances of an exception.
Keep a copy of confirmations and payment records immediately after booking.
Comparative recap
| Platform | Can cancel? | Refund? | Notes |
|---|---|---|---|
| Web | Generally no | Generally none; exceptions if provider cancels | Orders once submitted and paid cannot be cancelled per Terms & Conditions. |
| App Store | Generally no | Generally none; same rules as web bookings | No separate cancellation policy for purchases via mobile apps; bookings are non-refundable. |
| Google Play | Generally no | Generally none; same rules as web bookings | All bookings (including via apps) are non-refundable and non-transferable unless Bounce cancels. |
After cancelling
If a cancellation or refund was accepted
Save the confirmation email and any refund transaction IDs. Monitor your card or payment method for the credit.
Ask Bounce for a written confirmation of the resolution for your records.
If the provider cancelled or you need help
- If Bounce or the venue cancels, request a reschedule or refund in writing.
- For a general guide to Bounce in Singapore, see this external overview: Bounce guide on BestInSingapore.
Address
Registered address
45 North Canal Road, #01‑01, Lew Building, Singapore 059301
Venue note
Operational venues may differ from the registered address (for example, event locations or leisure venues). Verify the venue address on your booking confirmation.