Cancellation Brainary Ai: Easy Method

What is Brainary Ai

Overview

Brainary Ai is a SaaS mobile and web product that offers AI-based learning, content generation and productivity tools. It provides premium lessons, AI text and image generation, and certificates tied to subscription plans.

Where it operates from

The developer is listed as GOTOTOP LTD in Limassol, Cyprus, and the service is distributed via web and app stores. Local Singapore support channels are not listed on the site.

How to cancel Brainary Ai

Cancel via Web (Help Center)

Use the Cancellation Bot in the Brainary Help Center or follow the web instructions to request cancellation. The Help Center provides the primary web cancellation flow.

• Open the Help Center: How can I cancel my subscription?.
• Use the Cancellation Bot or follow the page steps to submit your request.
• If instructed, email the support contact shown on that Help Center article with your account email and confirmation details so staff can cancel promptly.

Cancel via App Store or Google Play

If you subscribed through Apple or Google, you must cancel in the respective store. Brainary cannot cancel those store-managed subscriptions for you.

• For Apple (Singapore), open your Apple ID subscriptions and cancel there. App Store listing: BrainaryAi on the App Store (SG).
• For Google Play, open Google Play > Subscriptions and cancel the Brainary subscription.
• Store rules (Apple/Google) control billing and renewals for those subscriptions.

Cancel by Postal mail

Brainary’s materials note postal cancellation as an option; send a signed written cancellation request and keep proof of postage.

• Use the postal guidance example: Postclic cancellation guidance.
• Include account email, subscription details, and a clear cancellation statement in your letter.
• Keep tracking or proof of postage for disputes.

What happens when you cancel

Access after cancellation

When you cancel, access typically continues until the end of the current paid period for direct subscriptions. For store-managed subscriptions, access usually ends at the end of the paid term or as governed by Apple/Google rules.

Renewals and billing

Automatic renewals will stop after cancellation. For App Store/Google Play, the store controls subsequent charges and cancellations, so verify in the store settings that the subscription shows as cancelled.

Data and account retention

Cancelling a subscription does not necessarily delete your account or content. Check the Terms of Use or Help Center for data retention and account deletion options, and request deletion if needed via the support channels linked in the Help Center.

Will I get a refund?

General refund policy

Brainary’s terms state that all sales are final and refunds are not generally provided for unused subscription time. This is the baseline policy in the Terms of Use.

See the official terms for details: Brainary Terms.

Exceptions and qualified refunds

• First-time trial refund within 30 days if the user has not previously received a trial refund.
• Documented service unavailability exceeding 24 continuous hours (excluding scheduled maintenance).
• Verified technical issues preventing access to core features, if reported within 30 days.
• Duplicate, incorrect, or unauthorized charges.
• Refunds required by applicable consumer protection law.

How to request a refund

• Submit a refund request via the Help Center or follow the contact instructions in the Terms of Use.
• Include your account email, transaction details, reason, and supporting documentation.
• Approved refunds are processed to the original payment method; processing timelines are described in the Terms.

Brainary Ai plans and pricing

Pricing overview

The prices below are taken from the Apple App Store Singapore listing and represent typical plans available in the app store at the time of verification.

Notes on prices

App Store prices can vary by country and Apple’s pricing matrix. Confirm the exact price in your App Store before subscribing.

Your consumer rights in Singapore

Local law overrides contract terms

Clauses such as “all sales final” cannot override Singapore consumer protection laws where they apply. You may be entitled to remedies for unauthorized charges, failure to deliver the service, or misleading conduct.

Statutory rights and withdrawal

European-style 14-day withdrawal rights for digital content are not the same in Singapore, but local consumer protections still apply. Always check whether a statutory remedy is available for your situation.

Documentation and evidence

• Keep receipts, cancellation confirmations, screenshots and correspondence to support any dispute or claim.
• These documents strengthen claims with the merchant, banks, or consumer authorities in Singapore.

Customer experiences

Reported problems

Public reviews include multiple complaints about unauthorized or recurring charges after cancellation, difficulty cancelling via the app, the cancellation bot failing, and unresponsive support.

Trustpilot captures several negative reports; see: Trustpilot - BrainaryAi.

Company-stated procedures

Brainary’s Help Center and Terms describe cancellation and refund procedures that, if followed, can lead to cancellations or refund consideration in qualified cases.

Use the Help Center guidance first, and escalate with documentation if needed.

Documentation checklist

What to save before and after cancelling

• Subscription confirmation emails and receipts (store or web).
• Cancellation confirmation from the Help Center or store subscription page.
• Screenshots of subscription listings, billing entries, and any error messages.
• Copies of emails or messages sent to support and any replies received.

Evidence for refund or dispute

• Transaction IDs, dates and amounts charged.
• Proof of attempted cancellation (bot transcript, screenshots of blank pages, or store cancellation screen).
• Any correspondence that shows service unavailability or technical issues.

Common mistakes

Relying only on in-app cancellation

Some users report the app interface or in-app cancellation does not appear in the App Store subscription list. Always verify the subscription status in the store account.

Not keeping proof of cancellation

Failing to save cancellation confirmations, bot transcripts, or postage receipts makes it harder to dispute future charges. Keep clear evidence and timestamps.

Assuming all refunds are automatic

Because the official policy states that sales are final, do not assume a refund will be granted without submitting a request and supporting documentation. Follow the documented refund process and, if required, use bank dispute procedures.

Comparative recap

Method comparison

Quick takeaway

Cancel through the channel that applied to your purchase: store subscriptions in the store, direct web purchases via Help Center. Always retain proof and follow the documented refund request steps for any claim.

After cancelling

Check that cancellation took effect

• Verify subscription shows as cancelled in your App Store or Google Play subscriptions.
• For web cancellations, wait for a confirmation message or email from Help Center support.

If charges continue

• Contact the Help Center first and submit evidence of cancellation.
• If unresolved, contact your bank or card issuer to dispute unauthorized or recurring charges.
• Useful links: Help Center: cancel instructions; Terms: Terms of Use.

Address

Registered mailing address

GOTOTOP LTD

14 Panagioti Tsangari, 1st Floor, Office 1E, 4047, Limassol, Cyprus

Postal cancellation reminder

If you send a written cancellation, include your account email, subscription details and a clear cancellation statement, sign the letter, and keep proof of postage for your records.