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Cancellation Chartprime: Easy Method
What is Chartprime
Overview
Chartprime is a subscription-based SaaS platform for creating dynamic, customizable charts and trading indicators. It provides toolkits, indicators, daily signals, Discord access and live classes for users.
Main benefits
The service targets traders and analysts who want ready-made indicators and community support. Subscriptions include access to indicators, signals, and educational resources.
How to cancel Chartprime
Cancellation steps
- Open Chart Prime’s live support chat via the website and start a conversation.
- Tell support exactly: "I would like to cancel my service".
- Support will confirm the cancellation; access continues until the end of the current billing cycle.
- Keep the chat transcript or confirmation message for your records.
App Store, Google Play and web purchases
The official policy does not provide separate cancellation methods for App Store, Google Play, or web purchases.
Use the same live-support method described above; see the official refund and cancellation policy for details: Chart Prime Refund & Cancellation Policy.
What happens when you cancel
Access after cancellation
After you cancel, your paid access continues until the end of the current billing cycle. You will retain the features until that date.
Renewal and account status
Automatic renewal will stop after cancellation, so you will not be charged for the next cycle. Confirm with support if you need written confirmation of non-renewal.
If you rely on account data or settings, contact support to confirm how long those remain available.
Will I get a refund?
Standard refund policy
Chart Prime offers refunds if requested within 7 days from the date of the service charge, provided the account is in good standing.
Refunds are processed to the original payment method, typically within 3 business days after approval.
Exceptions and lifetime plans
- Lifetime plans are generally non-refundable due to the perpetual access they grant.
- Refunds are subject to review and the account being in good standing; documented requests increase clarity.
- See the official policy for full terms: Refund & Cancellation Policy and Terms & Conditions.
Chartprime plans and pricing
Pricing table
| Plan | Price (SGD approx) | Period | Features |
|---|---|---|---|
| Pro (Monthly) | ≈ S$90.45/month | Monthly | Full Toolkit (indicators, Discord access, daily signals, live classes) |
| Pro (Quarterly) | ≈ S$193.05/quarter | Quarterly | Same as Monthly, cost-effective |
| Pro (Annual) | ≈ S$660.15/year | Annual | Best value, price lock guarantee |
| Plus (Monthly) | ≈ S$157.95/month | Monthly | Includes Pro features plus extra indicators and custom signals |
Pricing notes
ChartPrime lists prices in USD (US$67/month for Pro, US$143/quarter, US$489/year; US$117/month for Plus).
SGD figures above are approximate conversions using an estimated exchange rate of USD 1 ≈ SGD 1.35. Chart Prime does not publish official SGD prices.
Your consumer rights in Singapore
Key legal points
Under Singapore law, digital subscription services must clearly disclose cancellation and refund terms.
The 7-day refund window and explicit lifetime non-refund policy align with expectations under the Consumer Protection (Fair Trading) Act (CPFTA).
Practical implications
- Pre-contractual disclosure of non-refundable lifetime plans should be clear before purchase.
- Even with clear policies, difficulties in practical cancellation may raise fair-dealing concerns under Singapore law.
- If you encounter implementation problems, retain records and consider contacting local consumer channels for advice.
Customer experiences
Positive feedback
Many users praise the quality of indicators and responsive customer support. Reviews note helpful onboarding and an active Discord community.
Negative feedback
Some users report difficulty cancelling their subscriptions, even though support eventually processed cancellations.
There are user concerns raised about cancellation friction and affiliate marketing practices in review summaries.
Documentation checklist
Essential items to gather
- Account email and username used with Chart Prime.
- Order ID or receipt for the charge.
- Date(s) of the service charge(s).
- Payment method used (card, PayPal, etc.).
Supporting evidence
- Screenshot or PDF of the charge on your bank or card statement.
- Chat transcripts or confirmation from Chart Prime live support.
- Any email confirmations related to the subscription or cancellation.
Common mistakes
Not following the official cancellation step
Example: Trying to cancel only via an app store or assuming the app store method is required can delay the process.
Tip: Use Chart Prime’s live support chat and state "I would like to cancel my service" to follow the documented process.
Missing the refund window or lacking evidence
Example: Requesting a refund after the 7-day window without clear justification is likely to be declined.
Tip: Submit refund requests within 7 days of the charge and keep evidence (receipts, screenshots, chat logs) to support your claim.
Comparative recap
Quick comparison table
| Feature | Chart Prime |
|---|---|
| Primary cancellation method | Live support chat; state "I would like to cancel my service" |
| Refund window | 7 days from service charge (subject to account in good standing) |
| Lifetime plan refunds | Generally non-refundable |
| Access after cancellation | Continues until end of current billing cycle |
| Typical refund processing time | Refunds processed within 3 business days to original payment method |
Takeaways
Follow the live-support cancellation route, act within the 7-day refund window if seeking a refund, and keep documentation to reduce disputes.
After cancelling
Next steps you should take
- Save the cancellation confirmation and chat transcript from live support.
- Monitor your bank/card statement to confirm any approved refund is received within the stated processing time.
- If you do not receive confirmation or a refund, reopen live support with your documentation.
Useful links
Official refund and cancellation policy: Chart Prime Refund & Cancellation Policy.
Terms and Conditions: Chart Prime Terms & Conditions.
For user reviews and community feedback (informational): Chartprime on Trustpilot and Pineify Chartprime review.
Address
Registered address (public)
1600 North Avenue, Spearfish, South Dakota 57783, United States.
How to contact
Use Chart Prime’s live support on their website to request cancellations or ask about refunds; links to policies are above for reference.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Chartprime subscription, open the live support chat on their website and state, 'I would like to cancel my service.' Keep a record of the chat for your reference.
Yes, after you cancel your Chartprime subscription, you will retain access to all features until the end of your current billing cycle.
Chartprime offers refunds if requested within 7 days from the service charge date, provided your account is in good standing. Refunds are processed within 3 business days.
Yes, lifetime plans are generally non-refundable due to the perpetual access they provide. Always check the official policy for specific terms.
After cancellation, you can confirm non-renewal by contacting Chartprime support. It's advisable to keep proof of your cancellation request.