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Cancellation service #1 in Singapore
CLI Studios is an online platform that provides dance and performing-arts classes, tools for course creation, and student-management features.
The service is subscription-based and delivers video content, tutorials, and related learning resources.
CLI operates via web accounts and mobile apps (iOS App Store and Android/Google Play integrations).
Billing and subscription controls depend on how you signed up (web, Apple App Store, or Google Play).
When you cancel, CLI processes the request but the subscription typically remains active until the end of the current billing cycle.
You retain access to paid content until the cancellation date shown in the confirmation email.
After the final billing date your access to the subscription library ends; account details and any free account features may remain per CLI's internal policies.
Save any progress or receipts you need before access ends.
CLI Studios states that subscription payments are non-refundable; you may cancel to avoid future charges but fees already paid are generally not returned.
This "no refunds" policy applies to subscriptions purchased directly from CLI.
If you subscribed via the Apple App Store, CLI cannot issue refunds; Apple handles App Store refunds instead.
To request an Apple refund, use Apple's refund process (for example, reportaproblem.apple.com). For Google Play purchases, request a refund through Google Play.
The following pricing items are taken from available verified data for Singapore.
Monthly plan appears deprecated and may not be available for new signups. Annual pricing is shown in SGD for the App Store listing.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Annual Subscription | S$288.98 | Annual | Full access to the CLI Studios library after 7-day free trial |
| Monthly Subscription (deprecated) | S$42.98 | Monthly | Monthly access (legacy plan, may no longer be available) |
Under Singapore consumer protection principles (e.g., fair trading requirements), businesses must not use misleading practices and should provide clear billing and renewal information.
Transparent disclosure of automatic renewal terms and an accessible cancellation process are expected under fair-trading norms.
CLI's "no refund" stance is commonly enforceable for digital subscriptions in Singapore, but consumers may seek help if terms were not clearly disclosed or were misleading.
If you believe CLI's renewal or cancellation practices were unfair, consider contacting the Consumers Association of Singapore (CASE) for advice or redress.
Many users do not cancel during the free trial or fail to confirm cancellation in the platform where the subscription was created.
Always check which platform billed you (CLI website vs App Store vs Google Play) before attempting to cancel.
Assuming a prorated refund after cancelling is a common error; CLI's stated policy is that payments are non-refundable.
Also, attempting to cancel a mobile-store subscription from the CLI website will not stop Apple or Google billing.
The table below summarizes cancellation method, refund ability, and period for each channel.
Match the channel you used to subscribe with the appropriate cancellation route shown in the table.
| Channel | How to cancel | Refunds | Period |
|---|---|---|---|
| Web (CLI website) | members.clistudios.com → Settings → Payment Info → Cancel Membership | Non-refundable (no prorated refunds per CLI policy) | Annual / Monthly |
| Apple App Store (iOS) | Cancel in iOS subscription settings (App Store subscriptions managed by Apple) | CLI cannot issue refunds; request via Apple (Apple handles refunds) | Annual / Monthly |
| Google Play (Android) | Cancel in Google Play subscription settings | Request refunds via Google Play; CLI cannot directly change Google billing | Annual / Monthly |
Keep checking your bank or card statements for any unexpected renewals after cancellation.
Retain confirmation emails and screenshots until billing is fully stopped and any disputes are resolved.
For App Store purchases use Apple's refund process (for example, reportaproblem.apple.com); CLI cannot refund App Store charges.
For complaints or documented unresolved issues, you may consult the CLI App Store page: CLI Studios on the App Store, or review public complaint records: BBB complaints.
CLI Studios, Inc., 7735 Sepulveda Blvd., Van Nuys, California 91405, United States.
This is the publicly available U.S. corporate office address; no Singapore office address was found in verified records.
No verified Singapore office or local contact was found in the available sources.
If you need to escalate locally, consider contacting Singapore consumer channels such as CASE for guidance.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.