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Cancellation Clickhouse: Easy Method
What is Clickhouse
Overview
Clickhouse is a high-performance columnar database designed for real-time analytics on large datasets. It is commonly used for fast querying, compression, and scalable data processing.
Where it is offered
Clickhouse services are offered directly via ClickHouse Cloud (web), through cloud provider marketplaces (AWS, GCP, Azure, and others), and as client apps distributed via app stores.
How to cancel Clickhouse
Cancel a Clickhouse Cloud subscription (web purchase)
- Review your Order Form and the ClickHouse Cloud Terms of Service reference: ClickHouse Terms of Service.
- If you have a material performance issue, notify ClickHouse in writing and allow 30 days for correction.
- If the issue is not fixed within 30 days, you may terminate the Order Form and request refund of pre-paid, unused fees.
Cancel via cloud provider marketplace (AWS, GCP, Azure)
- Open the respective cloud provider console where you subscribed through the marketplace.
- Locate the marketplace subscription or SaaS listing and turn off automatic renewal or unsubscribe per the provider's console steps.
- If you do not add a new payment card, existing services may be deleted after about two weeks and recurring charges will stop.
Cancel App Store / Google Play subscriptions
- Open your Apple App Store or Google Play account subscription settings and cancel the subscription there.
- Cancelling stops future renewals but does not automatically create a refund - refunds are handled by Apple/Google per their policies.
What happens when you cancel
Access and data
When you cancel, access to the Clickhouse service stops at the end of the current billing period unless otherwise specified in your agreement.
Data retention and deletion timing depends on the purchase channel and provider policies; marketplace services may be deleted after a short period if payment is not updated.
Billing and renewal
Cancelling a subscription stops future renewals. For marketplace purchases, stopping renewal is generally sufficient to prevent further billing.
For web purchases, termination under the performance remedy triggers refund rules (see refund section).
Will I get a refund?
Refunds for Clickhouse Cloud (web purchase)
Refunds are mandated only if you provide notice of material performance issues and ClickHouse fails to correct them within 30 days.
In that case, upon valid termination ClickHouse must promptly refund any pre-paid, unused fees as described in the terms of service.
Marketplace and app store refunds
- Marketplace (AWS/GCP/Azure): There is no general refund guarantee in marketplace documentation; cancellation typically prevents future billing but does not promise refunds.
- App stores: Refunds are governed by Apple/Google policies. For example, Google Play provides a 48-hour self-service refund window; beyond that, refunds are discretionary.
Clickhouse plans and pricing
Pricing summary (Singapore examples)
Below are pricing items reported for Singapore-region offerings and ClickHouse Cloud example tiers converted from USD to SGD. Use cloud consoles or vendor billing for live costs.
Notes about the table
No official SGD-listed pricing is provided directly by ClickHouse for Singapore in these sources; conversions use an approximate rate and are illustrative only.
| Plan | Price | = period | Features |
|---|---|---|---|
| ApsaraDB for ClickHouse Enterprise Edition - Compute (pay-as-you-go) | USD 0.20595/CCU-hour ≈ SGD 0.2781/CCU-hour | Pay-as-you-go (hourly) | 1 CCU = 1 vCore & 4 GB RAM; billed per second/hour in Singapore region |
| ApsaraDB for ClickHouse Enterprise Edition - Storage (OSS, single-AZ) | USD 0.000047/GB-hour ≈ SGD 0.000063/GB-hour | Pay-as-you-go (hourly) | OSS storage in Singapore, single-AZ |
| ApsaraDB for ClickHouse Enterprise Edition - Storage (ESSD_L1, single-AZ) | USD 0.000253/GB-hour ≈ SGD 0.000342/GB-hour | Pay-as-you-go (hourly) | ESSD_L1 (fast) storage in Singapore, single-AZ |
| ApsaraDB for ClickHouse Enterprise Edition - Storage (ESSD_L2, single-AZ) | USD 0.000506/GB-hour ≈ SGD 0.000683/GB-hour | Pay-as-you-go (hourly) | ESSD_L2 (faster) storage in Singapore, single-AZ |
| ApsaraDB for ClickHouse Enterprise Edition - Compute (subscription per compute plan) | USD 0.03611/CCU-hour ≈ SGD 0.0488/CCU-hour | Subscription-based compute plan | Compute plan applies offset factor (1.49) in Singapore; multi-year validity possible |
| ClickHouse Cloud - Basic tier example (AWS us-east-1) | USD 66.52/month ≈ SGD 89.80/month | Monthly estimate | 8 GiB RAM, 2 vCPU, 500 GB compressed data, backups, egress allowances |
| ClickHouse Cloud - Extended tier example (AWS us-east-1) | USD 499.38/month ≈ SGD 674.15/month | Monthly estimate | Multiple replicas, auto-scaling, higher egress and cross-region allowances |
Your consumer rights in Singapore
Web purchases (ClickHouse Cloud)
Under the ClickHouse Cloud web terms, you have a conditional right to terminate and seek refunds for pre-paid unused services only if material performance issues are not resolved within 30 days of reporting.
Make sure to follow the notice and cure process described in the Terms of Service to preserve this right.
Marketplace and platform purchases
- Marketplace (AWS/GCP/Azure): There is no explicit statutory refund right documented here; cancelling prevents future charges but does not guarantee refunds.
- Platform apps (App Store/Google Play): Singapore does not provide a statutory 14-day cooling-off for app-store digital content. Refunds follow Apple/Google policies (e.g., Google Play 48-hour self-service window).
Customer experiences
Positive feedback
Users praise Clickhouse for outstanding speed, scalability, and data compression, making it strong for large datasets and real-time analytics.
Many reviewers cite high ROI from time and cost savings and improved storage efficiency and productivity.
Negative feedback
Reported downsides include a steep learning curve, limited SQL compatibility, and operational/UI complexity for some users.
Other issues noted by community discussions include challenges with joins, high memory usage, and setup or cluster management complexity.
Documentation checklist
Before you request cancellation
- Gather your Order Form or marketplace subscription ID and billing statements.
- Document any performance issues with timestamps, logs, and correspondence sent to ClickHouse support.
When submitting a claim or cancellation
- Include the date you reported issues and copies of notices to ClickHouse (for web purchases).
- Retain screenshots or records of cloud-provider console unsubscription steps for marketplace cancellations.
Common mistakes
Not following the notice process
A frequent mistake is failing to provide formal notice of performance issues to ClickHouse Cloud. Without proper notice you may lose the conditional refund right.
Always keep written proof of the notice and the responses received.
Assuming cancellation equals refund
Another common error is assuming that cancelling a subscription automatically triggers a refund.
For marketplace and app-store purchases, refunds are not guaranteed and follow separate provider policies.
Comparative recap
Quick channel comparison
The table below summarizes cancellation, refund likelihood, and typical timing across purchase channels.
How to use this table
Use this as a quick reference; consult the applicable Terms of Service or marketplace console for precise steps and timings.
| Purchase channel | How to cancel | Refund policy | = period |
|---|---|---|---|
| ClickHouse Cloud (web Order Form) | Provide written notice of issues; if not fixed in 30 days, terminate the Order Form. | Refund of pre-paid unused fees only if performance breach is confirmed and uncorrected within 30 days. | Contractual / per-Order Form |
| Marketplace (AWS/GCP/Azure) | Cancel or turn off renewal via cloud provider console; do not add new payment card to allow expiry. | No guaranteed refunds in marketplace docs; cancellation stops future billing; services may be deleted after ~2 weeks. | Provider billing cycles |
| App Store / Google Play | Cancel subscription through Apple/Google subscription settings in your account. | Refunds follow Apple/Google. Google Play offers a 48-hour self-service refund window; beyond that, discretionary. | Platform policies |
After cancelling
Next steps
Confirm cancellation receipts and preserve any confirmation IDs or emails from ClickHouse or the cloud provider.
If you reported a performance issue to justify a web-purchase termination, track the 30-day cure period and any responses from ClickHouse.
Helpful links and contacts
- ClickHouse Terms of Service: https://clickhouse.com/legal/agreements/terms-of-service
- Google Play refund & cancellation guidance example: https://www.postclic.com/en-ng/letters/other/cancel-google-play/
- Alibaba Cloud ClickHouse product overview and compute plans (pricing examples): https://www.alibabacloud.com/help/en/clickhouse/product-overview/compute-plans
- Community product reviews for context: https://www.peerspot.com/products/clickhouse-reviews
Address
Registered office (Singapore)
9 Raffles Place, #26‑01, Republic Plaza, Singapore 048619
Notes about contacting Clickhouse in Singapore
No separate cancellation address was located in the verified sources; follow contract provisions and support channels described in your Order Form or provider console.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Clickhouse Cloud subscription, review your Order Form and the ClickHouse Cloud Terms of Service. Notify ClickHouse in writing about any material performance issues and allow 30 days for correction. If unresolved, you can terminate the Order Form and request a refund for pre-paid, unused fees.
To cancel your Clickhouse subscription from a cloud provider marketplace, log into the respective cloud provider console, locate your marketplace subscription, and turn off automatic renewal. Ensure you do not add a new payment card to prevent further charges.
When you cancel your Clickhouse subscription, access to the service stops at the end of the current billing period. Data retention and deletion timing depend on the purchase channel, and marketplace services may be deleted after approximately two weeks if payment details are not updated.
Refunds for Clickhouse Cloud subscriptions are only provided if you notify ClickHouse of material performance issues and they fail to correct them within 30 days. In such cases, upon valid termination, ClickHouse must refund any pre-paid, unused fees.
To cancel Clickhouse subscriptions purchased through the App Store or Google Play, access your account's subscription settings and cancel the subscription there. Note that cancellation stops future renewals but does not guarantee a refund, as refunds are subject to Apple/Google policies.