Cancellation Coursiv: Step-by-Step Guide

What is Coursiv

Overview

Coursiv is a subscription-based SaaS platform built to help organisations and creators design, publish, and manage online courses using guided workflows and templates.

The service is access-controlled and delivered digitally through subscriptions and in-app/platform purchases.

Core uses

Businesses use Coursiv to create training content, enroll learners, and track course progress within a hosted platform.

Access and updates are managed online and tied to subscription or platform purchase records.

How to cancel Coursiv

Web (recommended)

• Go to coursiv.io and log in to your account.
• Open Profile → Settings → Subscription → Cancel Subscription.
• Important: cancellation must be performed on the web to take effect even if you originally accessed Coursiv via mobile.
• Official steps: Coursiv unsubscribe help.

Android (Google Play)

• Open the Google Play Store app on your device.
• Tap Payments & Subscriptions → Subscriptions → Coursiv → Cancel.
• If you need a refund review, contact Coursiv support and provide your Google Play Order ID (GPA...).
• See the official guidance: unsubscribe help.

iOS (App Store)

• On your iPhone go to Settings → Your Name → Subscriptions → Coursiv → Cancel.
• Refunds for App Store purchases are governed by Apple; requests must be made via Apple’s purchases and refunds flow.
• More info: unsubscribe help.

What happens when you cancel

Access after cancellation

When you cancel a subscription on the web you retain access to content until the end of the current billing period.

Access does not typically end immediately unless specified otherwise in confirmation messages.

Billing and renewals

Cancellation stops future automatic renewals at the end of the billing period; it does not usually retroactively remove past charges.

For purchases via Google Play or the App Store, renewals and billing are controlled by those platforms.

Data and account state

Coursiv accounts and progress data are generally retained unless you request deletion; export any needed content before deleting an account.

If you want records kept for disputes, retain screenshots and receipts as described in the documentation checklist below.

Will I get a refund?

General policy

Coursiv’s stated general policy is that there are no refunds once digital content is fully delivered, consistent with applicable laws on digital goods.

Refund decisions depend on the timing of delivery and platform used to purchase the subscription.

Exceptions and guarantees

• EU residents: statutory 14-day withdrawal right for digital purchases is acknowledged by Coursiv.
• Website money-back guarantee (website purchases only): Coursiv may offer refunds within 30 days if strict usage criteria are met. Documentation such as time-stamped screenshots is required.
• Detailed guarantee criteria and evidence requirements are listed in Coursiv’s help pages.

See official details: Coursiv refund & guarantee.

Platform-specific refunds

• App Store (iOS): Apple handles refund eligibility - request refunds through Apple’s purchases and refunds process.
• Google Play (Android): Contact Coursiv support with your Google Play Order ID (GPA...) for a refund review.
• Official guidance on how to apply for refunds: How to apply for a refund.

Coursiv plans and pricing

Where to check prices

Official pricing and plan details should be checked on Coursiv’s official channels and checkout pages; regional prices may vary by currency.

Do not rely on third‑party summaries for exact charges - always verify at the point of purchase.

Regional pricing note

No verified public source lists Coursiv’s exact pricing in SGD for Singapore; official channels should be used to confirm current regional pricing.

Users reporting prices online often reference USD amounts, so always check the live checkout currency before confirming purchase.

Your consumer rights in Singapore

Refunds for digital content

Singapore law does not automatically grant refunds for digital content once access has been delivered.

Refunds therefore usually depend on the provider’s stated guarantees or the platform (Apple/Google) policies.

Dispute options and documentation

If you believe billing or cancellation practices are unclear or unfair, you may seek recourse through local consumer protection channels such as the Consumers Association of Singapore (CASE) or via remedies under the Consumer Protection (Fair Trading) Act (CPFTA).

Strong documentation (billing statements, order IDs, screenshots, communication records) will be essential for any complaint or dispute.

Customer experiences

Positive feedback

Coursiv has many positive user testimonials praising beginner-friendly, well-structured AI lessons and practical course design support.

See aggregated reviews and testimonials here: Trustpilot - Coursiv and Coursiv blog reviews.

Critical reports and cautions

There are reports from some users alleging unexpected billing, difficulty cancelling, and refund denials; experiences appear mixed across platforms and regions.

Because feedback varies, keep documentation and confirm cancellation steps via the official help pages before escalating disputes.

Documentation checklist

Essential items to collect

• Purchase receipts and billing statements showing dates and amounts.
• Order IDs (Google Play GPA... numbers) when applicable.
• Time-stamped screenshots of usage, progress, or the service dashboard if requesting a money-back guarantee.

Communication records

• Copies of emails, chat transcripts, and support ticket IDs.
• Dates and summaries of any phone calls or correspondence with support or platform providers.

Common mistakes

Cancellation method errors

A frequent mistake is attempting to cancel an online subscription from inside the mobile app when the provider requires web cancellation; this can leave renewals active.

Always confirm the cancellation method in the official help article to avoid unintended renewals.

Refund request errors

Another common error is failing to supply required evidence (order IDs, time-stamped screenshots) when asking for a money-back guarantee or refund review.

Delaying a request beyond stated windows (e.g., 30 days for certain guarantees) can also forfeit eligibility.

Comparative recap

After cancelling

Check access and billing

Confirm you received a cancellation confirmation and verify that no new charges appear after the next renewal date.

Keep proof of the cancellation confirmation and the final billing statement for your records.

Need more help

If you need support for unsubscribing or refund questions, use Coursiv’s official help articles:

• How do I unsubscribe?
• What is the refund policy / money-back guarantee?
• How can I apply for a refund?

Address

Corporate address

Georgiou A, 83, Shop 17, Potamos Germasogeias, 4047 Limassol, Cyprus

Notes

This guide summarises official help pages and public reviews; always verify live details on Coursiv’s help pages before taking action.

Keep all purchase evidence and correspondences in case you need to escalate a dispute through local consumer channels.