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Cancel CREATELY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Creately service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Creately: Easy Method
What is Creately
Overview
Creately is a cloud-based diagramming and collaboration tool for creating flowcharts, mind maps, wireframes and other visual content.
It is subscription-based and designed for single users, teams and enterprises with features for real-time collaboration and templates.
Where it is hosted and offered
Creately is offered online via https://creately.com/ and via mobile app stores for iOS and Android.
Subscriptions may be billed directly by Creately or through Apple (App Store) or Google (Play Store) depending on how you subscribed.
How to cancel Creately
Cancel a web subscription (direct with Creately)
- Send an email from your registered account address to support@creately.com requesting cancellation.
- Creately will respond and, after confirming, will convert or terminate the account within 24 hours of confirmation. See the Terms: Creately Terms of Service.
Cancel via mobile app stores
- App Store (iOS): Cancel in Apple Settings → Apple ID → Subscriptions → Creately. The subscription remains active until the end of the paid period; Apple handles any refunds. See a guide: Postclic - Cancel Creately (App Store).
- Google Play (Android): Cancel in the Play Store → Account → Payments & subscriptions → Subscriptions → Creately → Manage → Cancel subscription. The subscription stays active until the paid period ends; Google handles refunds. Guide: Postclic - Cancel Creately (Google Play).
What happens when you cancel
Effect on paid accounts
When you cancel a paid Creately subscription billed directly, the account converts to non-paid at the end of the current billing period.
Access to paid features ends when the paid period expires; Creately confirms account changes within 24 hours of cancellation confirmation.
Effect on non-paid accounts and data
When a non-paid (free) account is cancelled or deleted via Creately, the account and all content may be deleted irrecoverably per their Terms of Service.
If you have important content, export or back up diagrams before cancelling to avoid permanent loss.
Will I get a refund?
Creately’s stated refund policy
Creately’s Terms of Service state that they do not offer refunds or credits for unused periods to the maximum extent permitted by law.
There is no general 14-day automatic refund right in Creately’s official policy. See: Creately Terms of Service.
Exceptions and store purchases
- Purchases through Apple or Google must follow each store’s refund process; the store handles refund requests for App Store and Play Store purchases.
- Refunds may still be granted if required by applicable law or offered as a goodwill gesture, depending on the circumstances.
Creately plans and pricing
Pricing summary
Below is a summary of Creately plans and approximate Singapore-dollar equivalents based on provided conversions.
Actual billed amounts may vary with exchange rates and payment processors. Source: Creately plans and provided verified data.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free | S$0 | Monthly | Unlimited canvases & collaborators; 45 items per canvas; standard shape libraries; 1 folder; 2 imports; JPEG/PNG export; basic collaboration controls |
| Personal (annual billing) | ≈ S$6.75/user/month | Monthly equivalent (billed annually) | Unlimited canvases; 1000 items per canvas; premium shape libraries; 20 folders; unlimited imports; all export formats; premium templates; AI Diagrams; 30-day version history; email support |
| Business | ≈ S$120.15/month | Monthly | Everything in Team plus 3000 items/canvas; 100 folders; MS Teams / Excel-Sheets sync; toolkits; 50 databases; 1-year version history; project tools; dedicated success manager; guest access; custom templates |
| Enterprise | Custom pricing | N/A | SSO; audit logs; regional data residency; dedicated success manager; onboarding; custom integrations |
Your consumer rights in Singapore
Applicable law summary
Under Singapore consumer protection laws (including the Consumer Protection (Fair Trading) Act and the Lemon Law), suppliers must not use unfair contract terms in consumer contracts.
There is no statutory 14-day cooling-off period specifically for digital subscription services unless the provider offers one.
What you can do
- If you believe an unfair term has been applied or you were unreasonably denied a refund, you can seek assistance from CASE (Consumers Association of Singapore).
- Document correspondence and keep copies of invoices and cancellation confirmations when pursuing a dispute.
Customer experiences
Positive feedback
Users praise Creately for an intuitive interface, a wide template library, Smart Canvas features and suitability for remote collaboration.
Positive reviews appear on platforms such as Capterra and summaries on review-aggregate sites. See examples in reviews and summaries: TechRadar - Creately review.
Negative feedback
Negative reviews commonly report difficulties exporting diagrams on free tiers, excessive pop-ups, performance issues on complex diagrams and challenges cancelling via mobile.
Some reviewers on public sites have also reported data loss on cancellation and frustration with cancellation flows. See aggregated reviews: Trustpilot - Creately reviews.
Documentation checklist
What to prepare before you cancel
- Registered account email address (use this when emailing support@creately.com).
- Subscription invoices or billing receipts showing current period and payment method.
- Exported copies of important diagrams (PNG/JPEG or other supported exports) and any project documentation.
What to keep after cancellation
- The cancellation confirmation email from Creately (or store cancellation receipt from Apple/Google).
- Any correspondence with Creately support, including timestamps and reference numbers.
Common mistakes
Not backing up your data
Many users assume their diagrams remain available after cancelling a free account; in fact, non-paid accounts deleted on cancellation can lead to irrecoverable data loss.
Always export or back up important files before initiating cancellation.
Canceling in the wrong place
Users sometimes try to cancel a store-billed subscription via the Creately web console or vice versa, which does not stop billing from the store.
Confirm where the subscription is billed (Creately direct, Apple, or Google) and cancel through the correct channel to avoid continued charges.
Comparative recap
Quick plan comparison
| Plan | Price (SGD) | Cancellation effect | Refund notes |
|---|---|---|---|
| Free | S$0 | Cancelling a non-paid account may delete the account and all content irrecoverably. | No refund applicable (no payment). |
| Personal (annual billing) | ≈ S$6.75/user/month | Cancelling converts the paid account to non-paid at period end; access ends at expiry. | Creately’s TOS disclaims refunds; store purchases follow store refund mechanisms. |
| Business | ≈ S$120.15/month | Cancelling converts to non-paid at period end; enterprise terms may vary. | Refunds not generally provided per TOS; check billing arrangement and contractual terms. |
| Enterprise | Custom pricing | Cancellation and data handling are subject to contract terms and enterprise agreements. | Refunds and data residency handled per contract; contact your account manager or support. |
After cancelling
What to check immediately
Keep the cancellation confirmation and verify the account status within 24 hours of confirmation for web cancellations.
If you cancelled via Apple or Google, keep the store cancellation receipt and monitor billing statements.
Helpful links and where to get more info
- Creately Terms of Service: https://creately.com/tos/
- Creately plans and features: https://creately.com/plans/
- How to cancel via App Store / Play Store: Postclic - Cancel Creately
- Independent review and user feedback summary: TechRadar - Creately review
Address
Company address
Level 17, 31 Queen Street, Melbourne 3000, VIC, Australia.
For formal communications you may reference the company address and include supporting documentation when contacting support or dispute bodies.