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Cancel DASHLANE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Dashlane service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dashlane: Easy Method
What is Dashlane
Overview
Dashlane is a subscription-based password manager that stores and autofills passwords, payment details, and secure notes across devices.
It includes features such as password generation, password health, dark-web monitoring, and a VPN on some plans.
How users typically use it
Individuals and families use Dashlane to sync credentials across phones, tablets and computers and to share logins securely.
Dashlane offers both web-managed subscriptions and app-store purchases on iOS and Android.
How to cancel Dashlane
Cancel via Apple App Store (iOS)
- Open iOS Settings → Your name → Subscriptions → Dashlane → Cancel Subscription.
- Note: Apple manages billing; Dashlane cannot cancel or refund iOS purchases directly.
Cancel via Google Play Store (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel Subscription.
- Note: Google manages billing; refunds must be requested via Play Store policies.
Cancel via Web (Dashlane website)
- Log in to the web app at app.dashlane.com → Vault menu → Subscription → Cancel your subscription.
- After canceling, subscription remains active until the end of the billing period and a refund link appears in the right panel when eligible.
What happens when you cancel
Access and service
When you cancel a paid subscription, your Dashlane account typically remains active until the end of the current billing period.
After that date, paid features (sync, VPN, premium sharing, etc.) will stop unless you renew or repurchase a plan.
Data, vault and backups
Your encrypted vault data generally remains stored with Dashlane even after cancellation; you can still export or access data according to account type and remaining access.
Always export important passwords and notes before losing access to paid features or device sync.
Will I get a refund?
Web (Dashlane website) refund policy
- Annual subscriptions are fully refundable if canceled within 30 days of start or renewal.
- Monthly subscriptions are not refundable, and there are no pro‑rata refunds for partial periods.
App store and third‑party purchases
- For iOS purchases, Dashlane cannot issue refunds directly. You must request refunds via Apple's Report a Problem or Apple Support, per Apple policies.
- For Google Play or PayPal purchases, refunds are handled by Google Play or PayPal. Dashlane Support can assist by providing invoices or transaction IDs on request.
Dashlane plans and pricing
Current Singapore pricing (snapshot)
The table below lists prices and plan names as observed in the Singapore App Store. "Legacy" plans reflect older subscription models that may still exist for existing customers.
For the most accurate, personalised pricing, check the subscription interface in your App Store or Dashlane account.
| Plan | Price | Period | Features |
|---|---|---|---|
| Dashlane Premium - 1 Year | S$89.98 | annual | Full Premium features including unlimited passwords, sync across devices, VPN, dark‑web monitoring, secure notes, password health, etc. |
| Dashlane Premium (Legacy) | S$9.98 | monthly | Legacy monthly Premium plan features (likely similar core features to current Premium) |
| Dashlane Premium Family | S$129.98 | annual | Premium features for families (up to 10 members), VPN access likely restricted to admin, shared vaults, dark‑web monitoring |
| Dashlane Premium Family Legacy | S$8.98 | monthly | Legacy monthly Family pricing for up to 10 users with standard family features |
| Dashlane Premium Family Legacy (higher tier) | S$268.98 | annual | Possibly multi‑year or premium legacy family plan (uncommon/high‑tier variant) |
| Dashlane Premium (Legacy) - higher tier | S$158.98 | annual | Another legacy plan variation at higher tier; details not explicitly specified |
Your consumer rights in Singapore
Legal context
Singapore consumer protection laws require digital services to meet standards of quality and fairness under the Consumer Protection (Fair Trading) Act (CPFTA).
There is no statutory 14‑day cooling‑off right for digital content once delivered in Singapore.
Practical steps and remedies
- Refund and cancellation rights depend primarily on the provider's stated policy and any contract terms you agreed to.
- You may lodge a complaint or seek remedies if the service was misrepresented, defective, or subject to unfair contract terms under the CPFTA.
Customer experiences
Positive feedback
Many users praise Dashlane for strong security, ease of use, and features like password generation and vault migration.
Business reviewers often note solid sharing and administrative controls for teams.
Negative feedback
Common complaints include confusion over billing and subscription management, perceived poor customer support, and issues after subscription expiry.
Users also report sync and autofill problems, authentication failures, and frustration with lack of pro‑rata refunds and legacy plan changes.
Documentation checklist
What to gather before you contact support
- Email address associated with the Dashlane account.
- Receipt, invoice or screenshot of the transaction from App Store / Google Play / PayPal / Dashlane.
- Transaction ID or order number (if available).
Additional useful items
- Screenshots showing subscription status, renewal date, or billing entries.
- Notes on dates you attempted cancellation and any error messages received.
Common mistakes
Cancelling in the wrong place
Example: trying to cancel on the Dashlane website when the subscription was bought through the App Store, which leaves the App Store billing active.
Always verify where the payment was made (Apple, Google, PayPal, or Dashlane web) before canceling.
Expecting pro‑rata refunds or automatic data export
Example: assuming a refund for partial unused time - Dashlane’s policy disallows pro‑rata refunds for monthly plans and renewals in many cases.
Also export your vault before cancellation if you need local copies; access and sync may stop after the paid period ends.
Comparative recap
Quick channel comparison
The table below summarises cancellation steps, who handles refunds, and typical refund chances per channel.
Use this to decide where to request a refund and where to cancel the subscription.
| Channel | How to cancel (short) | Refund handled by | Typical refund policy | Period |
|---|---|---|---|---|
| Apple App Store (iOS) | iOS Settings → Your name → Subscriptions → Dashlane → Cancel | Apple | Request via Apple's Report a Problem; Dashlane cannot issue direct refunds | Varies (annual / monthly) |
| Google Play Store (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Dashlane → Cancel | Google Play | Refunds handled via Google Play policies; support may help with invoice | Varies (annual / monthly) |
| Web (Dashlane website) | Log in at app.dashlane.com → Vault → Subscription → Cancel | Dashlane | Annual: full refund within 30 days; Monthly: no refund, no pro‑rata | annual / monthly |
After cancelling
Next steps
Export or back up any important passwords, secure notes, or data while you still have access to paid features.
Remove the app from devices if you no longer intend to use it and clear any local caches if desired.
Helpful links
- Dashlane Terms
- Postclic: How to cancel Dashlane (guide)
- Dashlane on the Apple App Store (Singapore)
- User reviews on Trustpilot
Address
Legal / correspondence address
Dashlane, Inc., Attn: Legal, 44 West 18th Street, 4th Fl., New York, NY 10011, USA
Notes on contacting
For billing disputes, follow the refund instructions above depending on where you purchased the subscription (App Store, Google Play, PayPal or Dashlane web).
If you believe your consumer rights in Singapore have been violated, consider submitting complaints under the CPFTA or seeking local consumer advice.