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Cancellation service #1 in Singapore
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dbt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dbt: Easy Method
What is Dbt
Overview
DBT‑Mind is a mobile app that provides Dialectical Behaviour Therapy (DBT) tools and premium features via subscription. The app offers guided exercises and tracking for users seeking DBT-based self-help.
Where it is sold
The DBT‑Mind subscription is sold through the Apple App Store (iOS) and Google Play Store (Android). There is no direct web subscription option; billing is handled by the app stores.
How to cancel Dbt
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select DBT‑Mind and choose Cancel Subscription at least 24 hours before the next billing cycle.
Cancel on Android (Google Play Store)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select DBT‑Mind and tap Cancel subscription at least 24 hours before renewal.
Web subscriptions
- Not applicable - DBT‑Mind subscriptions are billed only via app stores.
- Deleting the app or account does not cancel the subscription; you must cancel through the store.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain premium access until the end of the current paid billing period. The service does not cut off immediately upon cancellation.
Auto‑renewal and deletion
Auto‑renewal stops after you cancel via the app store. Deleting the app or your account does not stop future auto‑renewals - cancellation must be done through the store settings.
Data and content
Any local or account data stored in the app will generally remain available per the app’s terms. Check the terms for specifics about data retention and account deletion.
Will I get a refund?
General refund policy
All app store purchases are final and non‑refundable except as required by applicable law. DBT‑Mind states refunds must be handled by the app stores and it does not process direct refunds.
How to request a refund
- For iOS purchases, submit a refund request through Apple’s report-a-problem process via your Apple account or the App Store listing.
- For Android purchases, request a refund through Google Play’s Help & support → Purchase history → Request a refund.
Free trial specifics
A 3-day free trial is available only for the weekly subscription. The trial converts to a paid subscription unless you cancel during the trial.
Only one free trial is permitted per user account; cancel during the trial to avoid being charged.
Dbt plans and pricing
Available plans
DBT‑Mind lists three premium subscription options in SGD for the iOS app in Singapore.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| DBT‑Mind Premium (weekly) | S$3.98 | Weekly | Premium access to DBT‑Mind app |
| DBT‑Mind Premium (monthly) | S$12.98 | Monthly | Premium access to DBT‑Mind app |
| DBT‑Mind Premium (annual) | S$79.98 | Annual | Premium access to DBT‑Mind app |
Your consumer rights in Singapore
Cooling‑off and refunds
The DBT‑Mind terms do not explicitly mention a 14-day cooling-off period. App store purchases generally follow platform and Singapore consumer protections for digital services.
Legal protections and limitations
- Singapore consumer law may require refunds or remedies in certain cases; DBT‑Mind states purchases are final except where law requires otherwise.
- For statutory complaints, you can consult government consumer resources if you believe legal protections apply.
Subscription transferability
Premium features continue until the end of the paid cycle after cancellation. Cancelling or deleting the app/account does not automatically stop renewals - you must cancel through the store.
Customer experiences
What customers commonly report
There is limited public Singapore‑specific review data for DBT‑Mind. Common issues for app subscriptions generally include accidental trial conversion and confusion about where to cancel.
Positive points reported
Users who benefit typically highlight accessible DBT tools and the convenience of in-app subscription management via the app stores.
Negative points reported
Negative feedback often concerns refunds and the inability to get direct refunds from the app developer, requiring users to work with Apple or Google instead.
Documentation checklist
What to prepare before cancelling
- Record of purchase (Apple/Google receipt or order number).
- Account email or app store account used to subscribe.
- Dates of trial start and next billing date to ensure 24‑hour cancellation window.
What to keep for a refund dispute
- Screenshot of subscription status in your App Store / Google Play account.
- Copies of any communications with the app store support or DBT‑Mind support.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app thinking this cancels the subscription. This does not stop auto‑renewal; subscription cancellation must be done through Apple or Google Play.
Missing the 24‑hour cutoff
Subscriptions should be cancelled at least 24 hours before the next billing cycle to avoid being charged for the next period. Waiting until the renewal date may be too late.
Assuming the developer issues refunds
Users sometimes expect DBT‑Mind to issue refunds directly. The app’s terms state refund requests must be submitted through Apple or Google Play, not the developer.
Comparative recap
At‑a‑glance comparison
The table below summarises how cancellation and refunds differ by purchase channel for DBT‑Mind in Singapore.
Quick reference table
| Method | How to cancel | Refund | Access after cancel | 期間 |
|---|---|---|---|---|
| Apple App Store (iOS) | Settings → [Your Name] → Subscriptions; cancel ≥24 hours before renewal. | Request refund via Apple; purchases generally final unless law requires refund. | Access remains until period end after cancellation. | Weekly / Monthly / Annual |
| Google Play Store (Android) | Google Play → Account → Subscriptions; cancel ≥24 hours before renewal. | Request refund via Google Play; purchases generally final unless law requires refund. | Access remains until period end after cancellation. | Weekly / Monthly / Annual |
| Web (none) | Not applicable - subscriptions billed only via app stores. | No developer refunds; handle via app stores where applicable. | Not applicable; no web subscription. | N/A |
After cancelling
Follow‑up steps
- Confirm cancellation in your App Store / Google Play subscription list and save any confirmation screenshots.
- Monitor your payment method for any unexpected charges after cancellation; contact the store if charge appears.
Helpful links
- DBT‑Mind Terms of Service: https://dbt-mind.com/terms
- DBT‑Mind App Store listing (iOS): https://apps.apple.com/sg/app/dbt-mind-the-dbt-app/id6749684757
Address
Listed contact location
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.
Notes on address
This address appears in public context but may relate to a regional/legal entity and not necessarily the app developer’s operational headquarters.