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Cancellation Deepl: Easy Method
What is Deepl
Overview
DeepL is a subscription-based translation service that provides context-aware machine translations for individuals and businesses.
It offers web, desktop and mobile apps, API access, and plan tiers for different usage needs and security levels.
Key features
DeepL highlights high-quality, natural-sounding translations, document translation, glossaries, and team management tools.
Available options include individual, team, business plans, and API access for usage-based billing.
How to cancel Deepl
Web (direct purchase)
- Log into your DeepL account.
- Go to Subscription, scroll down, and click "Terminate subscription".
- Cancel at least 1 day before your next billing cycle to avoid renewal; subscription remains active until the end of the paid period.
- No pro-rata credit or refund is given for the unused portion after cancellation.
Source: DeepL Help Center and Postclic summary.
iOS and Android (App Store / Google Play)
- iOS: Manage and cancel your DeepL subscription through Apple’s App Store subscription settings; you cannot cancel App Store subscriptions via the DeepL website.
- Android: Manage and cancel via Google Play Subscriptions; uninstalling the app does not cancel the subscription.
Source: Postclic summary.
What happens when you cancel
Access and renewal
After cancelling, your subscription stays active until the end of the current billing period.
It will not renew after that final day if you cancelled at least one day before the next billing date.
Data and account status
Your account and settings generally remain available for the free tier (if applicable) after the paid period ends.
Documents, glossaries or team settings may be retained according to DeepL’s data policies; check your account for specifics.
Will I get a refund?
Right of withdrawal (DeepL terms)
Under DeepL’s stated policy you have a 14-day withdrawal right from contract conclusion without giving a reason.
- DeepL must reimburse payments within 14 days after notice of withdrawal (additional delivery costs excepted).
- If services began during the withdrawal period, DeepL may charge proportionally for usage before refunding the remainder.
See DeepL’s revocation details for the exact procedure.
App Store / Google Play purchases
Refunds for purchases made through Apple or Google are handled by Apple or Google respectively.
DeepL generally does not process refunds for purchases billed through those app stores; contact the store for requests.
Deepl plans and pricing
Plans overview
The table below shows approximate Singapore Dollar (S$) prices converted from EUR/USD as provided in the verified data.
Prices are approximate and billing may include GST and exchange rate changes.
Notes on pricing
Conversions used: €1 ≈ S$1.30; US$1 ≈ S$1.35. Actual billed amount may differ.
Billing cadence shown per source; confirm exact billing terms on your DeepL invoice.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Individual (DeepL Translator) | Approximately S$12.00/month | Monthly (billed annually) | 300,000 characters/month, document translation, maximum data security |
| Team (DeepL Translator) | Approximately S$39.50/user/month | Monthly (billed annually) | 1,000,000 characters/user/month, team management, glossaries, analytics |
| Business (DeepL Translator) | Approximately S$78.90/user/month | Monthly (billed annually) | Unlimited* text translation, advanced admin controls, SSO, dedicated support |
| DeepL API Pro | Approximately S$7.60/month base + ~S$34.50 per 1M characters | Monthly | API access with usage-based billing, prioritized execution, up to 25 API keys, 1000 glossaries |
Your consumer rights in Singapore
14-day withdrawal policy
DeepL’s terms provide a 14-day withdrawal (right of revocation) similar to EU-style statutory rights.
Singapore consumers can rely on DeepL’s stated policy, which requires reimbursement within 14 days after notice.
App store purchases and limits
If you bought via Apple or Google, refunds and cancellations are subject to the respective store policies.
DeepL points customers to Apple/Google for those refund requests; check the store’s help pages for procedures.
Customer experiences
Positive feedback
Users praise DeepL for translation accuracy, natural-sounding output, helpful alternative word suggestions, and useful integrations.
Many report it is valuable for language learning and business tasks and helps users feel confident about grammar and style.
Common complaints
Frequent negative reports include instability of the desktop app (crashes, freezes, high memory use) and buggy clipboard behavior.
Other common issues: perceived declines in translation quality, restrictive usage limits, unexpected billing, and refund/support difficulties.
For user reviews see: DeepL on Trustpilot.
Documentation checklist
Before you cancel
- Account login email and password.
- Subscription details: plan name, billing date, and payment method.
- Invoice or payment receipts for recent charges.
If you request a refund or withdrawal
- Date of contract or purchase (for the 14-day withdrawal window).
- Evidence of service usage if DeepL requests proportional charges.
- Correspondence with DeepL or app store support (if applicable).
Common mistakes
Cancelling the wrong way
Many users try to cancel an App Store/Google Play subscription from the DeepL website; this does not work.
Always cancel App Store subscriptions through Apple and Google Play subscriptions through Google Play.
Expecting a pro-rata refund
Users frequently expect a pro‑rata refund after cancelling mid-period, but DeepL states there is no pro‑rata credit for unused time in some direct purchases.
Also check whether you are within the 14‑day withdrawal window if you expect a refund per DeepL’s revocation policy.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation and refund handling across purchase methods and platforms.
Which method to choose
Cancel via the platform you purchased on to ensure the process completes and refunds (if applicable) are processed correctly.
| Platform | How to cancel | Refund handling | Notes |
|---|---|---|---|
| Web (direct purchase) | Log into your DeepL account → Subscription → scroll → "Terminate subscription" | Refunds under DeepL’s 14-day withdrawal terms; no pro‑rata credit for unused period generally | Must cancel ≥1 day before next billing; remains active until period end |
| iOS (App Store) | Manage and cancel via Apple App Store subscriptions | Handled by Apple; contact Apple for refunds | Cannot cancel via DeepL website |
| Android (Google Play) | Manage and cancel via Google Play Subscriptions | Handled by Google Play; contact Google for refunds | Uninstalling app does not cancel subscription |
After cancelling
What to check
Confirm cancellation in your DeepL account or in the relevant app store subscription settings.
Keep invoices and confirmation emails until the billing cycle ends and any refund is processed.
Helpful links
DeepL revocation details: DeepL - Right of Withdrawal / Revocation.
A step-by-step cancellation summary: Postclic - How to cancel DeepL.
Address
Local Singapore address
68 CIRCULAR ROAD #02‑01, SINGAPORE 049422
Use this address for local correspondence where required.
Company registered office
DeepL SE, Maarweg 165, 50825 Köln, Germany (contact and revocation details available on DeepL’s revocation page).
For withdrawal procedures and further contact, refer to DeepL’s official revocation page linked above.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.