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Cancel ENVATO ELEMENTS
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I hereby notify you of my decision to terminate the contract relating to the Envato Elements service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Envato Elements: Easy Method
What is Envato Elements
Overview
Envato Elements is a subscription service that grants access to a large library of digital creative assets such as templates, stock photos, videos and design elements.
The service is subscription-based and intended for creatives who need frequent access to licensed assets for commercial projects.
Who it's for
Individual designers, content creators and teams use Envato Elements for unlimited downloads under a recurring plan.
Plans often include additional features such as AI tools and a commercial license for assets used while subscribed.
How to cancel Envato Elements
Cancel via the website (recommended for direct subscribers)
- Log in to your Envato Elements account on the web.
- Go to My Account > Manage Subscription.
- Choose Cancel Subscription and follow the on-screen prompts to confirm.
- Note that access continues until the end of the current billing period; Envato does not provide pro‑rata refunds.
Cancel if subscribed through App Store or Google Play
- If you subscribed with Apple or Google, you must cancel directly through that platform’s subscription settings.
- Follow your device’s app-store subscription management to cancel; Envato cannot cancel those platform-managed subscriptions for you.
- For a step-by-step third-party guide to cancelling, see this guide.
What happens when you cancel
Access after cancellation
After cancellation, you retain access to Envato Elements until the end of your paid billing period.
There is no partial, or pro‑rata, shortening of that access period when you cancel mid-cycle.
Account data and re-subscription
Cancelling does not delete your Envato account or historical records such as downloads and licenses.
If you re-subscribe later, licensing and subscription terms restart under the current plan terms at that time.
Will I get a refund?
General refund policy
Envato Elements generally does not offer refunds for subscriptions, except where required by law or at Envato’s discretion.
Common situations such as change of mind, dissatisfaction, accidental sign-up or cancellation are not guaranteed grounds for a refund.
How refund requests are handled
- Refund requests are assessed on a case-by-case basis and may be approved at Envato’s discretion.
- If a refund is approved, it is issued to the original payment method in the currency used for the purchase.
- For platform (App Store / Google Play) subscriptions, refunds follow the platform’s refund processes, not Envato’s direct policy.
Envato Elements plans and pricing
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (Monthly) | S$57.39 | Monthly | Unlimited downloads, AI tools, lifetime commercial license |
| Individual (Annual) | S$24.29 | Monthly (billed annually) | Unlimited downloads, AI tools, lifetime commercial license |
| Student (Annual) | S$16.93 | Monthly (billed annually) | Includes student discount (30%), same features as Individual |
| Team (Annual, per member) | S$15.82 - S$21.34 | Monthly (billed annually) | Everything in Individual plus admin dashboard; per-member pricing depends on team size |
Pricing notes
Prices shown are estimated conversions and include an assumed local GST adjustment; Envato charges in USD and does not publish official SGD list prices.
Verify final charges on your billing statement and in your account before cancelling or changing plans.
Your consumer rights in Singapore
Overview of applicable protections
Under Singapore consumer protection laws, consumers are entitled to clear information and fair contractual terms.
Envato’s stated “no-refund” policy may be limited by local law where applicable, especially for misleading or unclear claims.
Practical steps if problems arise
- Document any misleading pricing, missing features or unclear terms with screenshots and receipts.
- If disputes cannot be resolved with Envato or your payment provider, consider escalation or mediation through the Consumers Association of Singapore (CASE).
- If a payment provider blocks or reverses charges, keep records and escalate with the provider and Envato as needed.
Customer experiences
Positive feedback
- Users on review sites praise the breadth of assets, ease of use and perceived value for frequent users.
- Some reviewers note responsive customer service in cases like account access or password resets.
Negative feedback
- Common complaints include quality inconsistencies among assets, refund disputes and frustrating billing experiences.
- Other reported issues are problems with search functionality, silent auto-renewals, and difficulty obtaining refunds for certain problems.
- See user reviews on Trustpilot for representative comments: Envato on Trustpilot.
Documentation checklist
What to keep before cancelling
- Order confirmation or billing receipt showing payment date and amount.
- Screenshots of subscription settings and any on-screen cancellation confirmations.
- Records of support conversations, emails and case/ticket numbers if you contacted Envato.
What to prepare for disputes
- Evidence of any misleading claims (pricing, features) or failed promises.
- Bank or card statements showing the charge you are disputing.
- Dates and descriptions of the issue, and what resolution you requested from Envato.
Common mistakes
Failing to check where you subscribed
Some users try to cancel via Envato while their subscription is managed by Apple or Google; that does not stop platform renewals.
Always verify whether the subscription was purchased via the web or an app store before cancelling.
Assuming refunds are automatic
Users often expect automatic refunds after cancellation; Envato’s policy normally does not provide refunds except in limited circumstances.
If you need a refund, submit a clear request with supporting evidence and be prepared for case-by-case assessment.
Comparative recap
Fast comparison table
| Aspect | What to expect |
|---|---|
| Cancellation method | Web: My Account → Manage Subscription → Cancel. App subscriptions: cancel via Apple/Google. |
| Refunds | Generally no refunds; exceptions by law or Envato discretion; assessed case-by-case. |
| Access after cancelling | Access continues until end of the current billing period; no pro‑rata refunds. |
| Pricing | Envato lists USD prices; local estimates convert to SGD and may include GST - verify actual billed amount. |
Key takeaway
Cancel in the correct place (web vs app store), save your documentation, and do not assume an automatic refund.
If a billing or quality issue is serious, prepare evidence and escalate through your payment provider or local consumer channels.
After cancelling
Next steps
Confirm cancellation by checking your account subscription page and your payment statement for future renewals.
Keep receipts and screenshots until the billing period ends and any disputes are resolved.
Further help and reviews
For practical cancellation instructions and third-party guidance, see a step-by-step article: Postclic: Cancel Envato Elements.
To read a range of user experiences, consult reviews such as those on Trustpilot: Envato on Trustpilot.
Address
Regional office (Singapore)
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318
Notes about contacting Envato
This address is a regional office location; official support and subscription management are handled online through your Envato account or via the app store that processed the purchase.
Keep a record of any correspondence if you pursue escalation or mediation with consumer agencies.