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Cancel FACETUNE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Facetune service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Facetune: Easy Method
What is Facetune
Overview
Facetune is a mobile and web photo-editing app focused on portrait enhancement, offering tools like skin smoothing, teeth whitening, and feature retouching.
It is offered by Lightricks and is available on iOS, Android, and via the web at facetuneapp.com.
Where it runs
Facetune is distributed through the App Store (iOS), Google Play (Android), and direct web subscriptions on facetuneapp.com.
Payment, subscription management, and refund routes differ depending on where you purchased the subscription.
How to cancel Facetune
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Locate Facetune in the list and tap Cancel Subscription.
- Note: Deleting the app does NOT cancel the subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select Facetune and choose Cancel subscription.
- Note: Deleting the app does not stop billing.
Cancel via the Web (facetuneapp.com)
- Log in at facetuneapp.com and go to "My Account" or your Dashboard.
- Under your plan details, click "Cancel Subscription".
- Cancel at least 48 hours before the renewal date to avoid being charged.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access until the end of your current paid period.
Access expiry timing depends on the original billing period tied to your purchase channel.
Renewal and billing
Cancellation stops future renewals but does not retroactively refund past charges unless a refund is approved.
For store-based purchases, Apple or Google continue to manage the billing records and renewals.
Will I get a refund?
Web purchases (facetuneapp.com)
- Web purchases may be eligible for a full refund if requested within 14 days of the first purchase.
- To request a refund, contact support and include your receipt and the email used for the purchase.
App Store and Google Play purchases
- App Store refunds must be requested through Apple's refund system (for example, reportaproblem.apple.com); Facetune cannot process App Store refunds directly.
- Google Play refunds must be requested via Google Play’s refund system; some cases (duplicate or unauthorized charges) may have up to 30 days per Google’s policies.
Facetune plans and pricing
Summary of listed plans
The App Store shows multiple plan names and price points for Facetune in SGD.
Billing periods are not specified in the store listing and may vary by purchase flow.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Unlimited Access (possibly Monthly) | S$7.98 | Unknown | Unlock unlimited access - exact features unspecified |
| Unlimited Access (higher tier?) | S$10.98 | Unknown | Unlock unlimited access - exact features unspecified |
| Unlimited Access (higher tier?) | S$14.98 | Unknown | Unlock unlimited access - exact features unspecified |
| Retouch and Enhance Photos (mid tier?) | S$48.98 | Unknown | Retouch and Enhance Photos |
| Retouch and Enhance Photos / Premium (one‑time or annual?) | S$99.98 | Unknown | Retouch and Enhance Photos / Premium |
Your consumer rights in Singapore
Legal framework
In Singapore, the Consumer Protection (Fair Trading) Act provides protections for distance selling and unfair practices.
Digital services bought online may be eligible for cooling-off or refund considerations depending on the circumstances.
Practical steps and escalation
If a refund or cancellation acknowledgment is denied, you can escalate to CASE (Consumers Association of Singapore) or your payment provider for a dispute or chargeback.
Platform purchases (Apple/Google) are governed by platform policies; use their reporting and refund mechanisms for unauthorized charges.
Customer experiences
Positive feedback
- Users often praise Facetune for an intuitive interface and natural-looking retouching tools, including AI features and the vanish tool.
Negative feedback
- Complaints include recurring or unauthorized charges, difficulty cancelling (especially confusing web vs store channels), and poor customer support responses.
- Some users report feeling trapped by renewals and slow or refused refunds.
Documentation checklist
Essential items to keep
- Purchase receipt or order confirmation showing date, amount, and payment method.
- Account email used for the purchase and screenshots of subscription status or cancellation pages.
- Message logs or support ticket numbers from correspondence with Facetune support.
Useful extras for escalation
- Bank or card statements showing the charge, and any duplicate or unexpected entries.
- Dates and times of attempted cancellations and any acknowledgments you received.
Common mistakes
Deleting the app
Many users assume deleting the Facetune app cancels the subscription; this does not stop billing for App Store or Google Play purchases.
Always cancel through the store subscription settings or your facetuneapp.com account dashboard.
Canceling on the wrong platform
Purchases made through Apple or Google must be cancelled through their systems, not the Facetune website.
Confusion between web vs store purchases often causes failed cancellations and unexpected renewals.
Comparative recap
Quick channel comparison
The table below compares the three main cancellation routes and where refunds must be requested.
Use this to identify the correct cancellation and refund path based on where you bought the subscription.
| Channel | How to cancel | Refund route | Period |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Facetune → Cancel | Request refund via Apple's refund system (e.g., reportaproblem.apple.com) | Varies by App Store listing |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Facetune → Cancel | Request refund via Google Play refund system | Varies by Google Play listing |
| Web (facetuneapp.com) | Log in at facetuneapp.com → My Account/Dashboard → Cancel Subscription | Contact Facetune support with receipt & email (14-day window for web purchases) | Varies; cancel 48 hours before renewal to avoid charge |
After cancelling
Confirm cancellation
Save screenshots or confirmation emails showing that the subscription was cancelled and note the access end date.
If you continue to be charged, contact support and your payment provider immediately.
Helpful links
Address
Company postal address
Yesha'yahu Leibowitz 30, Jerusalem, Israel, 9190401.
This address is associated with Facetune-related communications; no Singapore-specific postal address was identified.
Notes on contacting
For refunds on web purchases, include a receipt and the email used to purchase when contacting support.
If local escalation is needed in Singapore, gather documentation for CASE or your bank before filing a dispute.