Cancel Facetune: Easy Method

What is Facetune

Overview

Facetune is a photo-editing app by Lightricks that offers tools to retouch, reshape and enhance portraits and images.

The app is available on the web, iOS App Store and Google Play Store and offers in-app purchases and subscriptions for premium features.

How it is delivered

Facetune is distributed as a mobile app on iOS and Android and as a web product via facetuneapp.com.

Purchases can be made through the app stores or directly on the Facetune website depending on your device and preference.

How to cancel Facetune

Cancel via the Facetune website (web purchases)

• Log in to your account dashboard on facetuneapp.com.
• Go to your plan details in the account area and click "Cancel Subscription."
• Cancel at least 48 hours before renewal to avoid being charged for the next period.

Cancel on iPhone / iPad (App Store)

• Open Settings on your iPhone or iPad and tap your name at the top.
• Tap "Subscriptions", locate Facetune in the list and tap "Cancel Subscription".
• Note: Deleting the Facetune app does not cancel your subscription.

Cancel on Android (Google Play)

• Open the Google Play Store app and tap your profile, then "Payments & subscriptions" → "Subscriptions".
• Select Facetune from the list and tap "Cancel subscription".
• Note: Removing the app from your device does not stop billing.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to premium features until the end of the paid billing period.

The exact end date depends on when the current subscription period expires.

Subscription renewal and billing

Cancellation prevents future automatic renewals when done before the renewal cutoff (recommendation: 48 hours before renewal for web subscriptions).

If you cancelled but were still charged, you should check which store processed the payment and your cancellation confirmation.

Account data and content

Cancelling a subscription does not usually delete your Facetune account or local edited files saved to your device.

Review account settings or contact support if you need account deletion or data export instructions.

Will I get a refund?

Web purchases (Facetune website)

Facetune states web purchases are eligible for a full refund within 14 days of the first purchase if you contact support with your receipt and the email used at checkout.

Provide purchase details promptly to increase the chance of a successful refund.

App Store (iOS) and Google Play (Android) purchases

• Apple: Refunds must be requested through Apple's refund system; Facetune does not issue App Store refunds directly.
• Google Play: Refunds are handled by Google Play. Some sources note users may have up to 30 days to request refunds for issues like duplicate or unauthorized charges.

Exceptions and tips

• Keep receipts, subscription IDs and screenshots of cancellation confirmations to support refund requests.
• If a refund is refused after you followed the correct process, consider escalating via your payment provider (chargeback) or consumer protection authorities.

Facetune plans and pricing

Summary of known offers

Facetune lists in-app purchases and subscription options. Exact plan durations and regional prices may vary by store and country.

Prices shown in app stores in Nigeria will appear in Nigerian naira and may differ from European or USD listings.

Price table

Your consumer rights in Nigeria

Local consumer protection overview

Under Nigerian consumer protection regulations, consumers are entitled to clear information about subscriptions and cancellations and to fair billing practices.

Businesses must provide transparent contract terms and accessible cancellation instructions.

How to escalate problems

• If charges occur despite following cancellation steps, contact your payment provider to request a chargeback.
• Lodge a complaint with Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) if you cannot resolve the issue with Facetune or your payment provider.
• For web purchases, the 14-day right of withdrawal per Facetune policy should be honored; failure to refund may be escalated to regulators.

Customer experiences

Common complaints

Many users report unexpected or recurring charges after attempting to cancel, including during free trials.

There are frequent complaints about difficulty obtaining refunds and perceived poor communication from support channels.

Positive or neutral notes

Some users successfully cancel without issue when they follow the correct store-specific cancellation path and keep confirmation records.

Refund outcomes are generally better when users provide receipts and contact the correct payment platform (Apple/Google or Facetune web support) quickly.

Documentation checklist

What to gather before contacting support

• Purchase receipt or order confirmation email (showing date and amount).
• The email address used to buy or register the Facetune account.
• Screenshot of the active subscription in your account or in the App Store / Google Play subscriptions page.

Additional useful items

• Screenshot of cancellation confirmation or history showing cancellation date.
• Payment method statement showing the charge (for chargeback evidence if needed).
• Any support ticket numbers or communication threads with Facetune support.

Common mistakes

Deleting the app instead of cancelling

A common error is deleting the Facetune app from the device without cancelling the subscription in the App Store or Google Play settings.

Deleting the app does not stop recurring billing; you must cancel via the store or account dashboard.

Missing the cancellation window

Waiting until the renewal date or less than 48 hours before renewal can result in an unwanted charge.

Always cancel well before the next billing date and retain confirmation evidence.

Contacting the wrong support channel

Requesting a refund from Facetune for an App Store purchase will likely be redirected to Apple, and vice versa for Google Play.

Check which store processed your payment and use that provider’s refund system first.

Comparative recap

Quick comparison

The table below summarizes cancellation and refund routes by purchase channel to help you choose the right path.

Comparison table

After cancelling

What to monitor

Check your email for a cancellation confirmation and keep it for at least one billing cycle.

Monitor your bank or card statement to ensure no further charges occur after the subscription end date.

Where to get help

• Facetune pricing and web instructions: facetuneapp.com/pricing.
• Facetune FAQ and support: facetuneapp.com/faq.
• If refund issues persist, consider contacting your bank or payment provider or file a complaint with the FCCPC in Nigeria.

Address

Company address

Yesha'yahu Leibowitz 30, Jerusalem, Israel, 9190401.

Support contact note

Facetune is part of Lightricks; use the official support pages above for account and billing enquiries rather than the physical address for faster resolution.