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I hereby notify you of my decision to terminate the contract relating to the Fireflies.Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fireflies.Ai: Easy Method
What is Fireflies.Ai
Overview
Fireflies.Ai is a subscription-based SaaS meeting assistant that records, transcribes and summarises meetings using AI. It integrates with common conferencing tools to capture notes, action items and searchable transcripts.
Core capabilities
Key capabilities include automated recording, multi-speaker transcription, meeting summaries and integrations with calendars and conferencing platforms. Many users rely on it to reduce manual note-taking and to create searchable meeting archives.
How to cancel Fireflies.Ai
Cancel via the web app (recommended)
To cancel a web subscription, use the Fireflies web app account settings. The official step-by-step guide explains the current process.
- Open the Fireflies web app and sign in.
- Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
- Your account downgrades to the Free tier at the end of the current billing period.
- See the official cancellation guide for details: How to cancel Fireflies subscription.
Cancel mobile / platform subscriptions
Mobile purchases cannot be cancelled inside the Fireflies app; you must use the platform where you subscribed.
- iOS (App Store): Cancel via your Apple ID subscription settings on your iPhone. Fireflies cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel via Google Play → Payments & Subscriptions → Subscriptions. Fireflies directs you to Google Play but cannot cancel for you.
- For third-party guidance on platform cancellations, see: How to cancel Fireflies (Postclic).
What happens when you cancel
Access and billing
When you cancel a web subscription, your account remains active until the end of the current billing period and then downgrades to the Free tier. Billing stops for renewals after that period.
AI Credits and add-ons
If you cancel an AI Credits add‑on via the web app, access to credits continues until the end of that billing cycle. AI Credits are managed separately in Settings → Account Settings → AskFred & AI Credits (or Billing → AI Credits → Edit → Cancel).
See the AI Credits cancellation guide: How to cancel AI Credits subscriptions.
Will I get a refund?
Refunds for web (direct) subscriptions
- Monthly web subscriptions: Eligible for a full refund if usage ≤ 3 meetings and the subscription was used ≤ 7 days. Otherwise a prorated refund may be possible, typically minus a small processing fee (reported ≈ US$3 Stripe fee).
- Annual web subscriptions: Eligible for a full refund if usage ≤ 20 meetings and the subscription was used ≤ 7 days. Other annual refunds are generally not provided.
- AI Credits add‑on: Non‑refundable.
- Refund processing typically takes about 5 - 10 business days; a stored card on file is usually required to process refunds.
Platform purchases (App Store / Google Play)
- App Store and Google Play purchases are subject to Apple’s or Google’s refund policies. Fireflies cannot directly issue refunds for purchases made through those platforms.
- If you require a refund for a platform purchase, follow Apple’s or Google’s refund request processes through your account on those platforms.
Fireflies.Ai plans and pricing
Where to check official pricing
Fireflies does not publish Singapore-specific prices in SGD on its site as of early 2026. Always check the official Fireflies pricing page or your purchase platform for current rates.
Do not rely on third‑party estimates
Do not assume local pricing or billing rules from third‑party sources. Confirm currency and billing frequency on the official site or within the App Store / Google Play subscription detail before purchasing.
Your consumer rights in Singapore
No automatic cooling‑off for digital subscriptions
Singapore does not provide a statutory 14‑day cooling‑off period for digital subscriptions under distance selling or fair trading rules. Refunds depend on the vendor’s published policy and terms.
Platform purchases and appeals
For purchases through the App Store or Google Play, refunds and appeals are handled by Apple or Google under their respective policies. Contact those platforms directly for disputes about platform charges.
For general guidance on cancelling platform subscriptions, see: Postclic: Cancel Fireflies.
Customer experiences
Positive feedback
Many users praise Fireflies for time saved through automated transcription and summaries, good integrations and searchable meeting records. Regional reviewers note helpful meeting summaries and support from the product team.
For community reviews see Trustpilot: Fireflies on Trustpilot.
Negative feedback
Reported problems include difficulties cancelling platform subscriptions, unexpected charges after trials, occasional slow processing or speaker misattribution, and concerns about billing transparency.
Singapore-specific complaints have appeared in public reviews describing poor cancellation handling and billing disputes.
Documentation checklist
Before you cancel
- Account email and login details.
- Subscription type (monthly vs annual) and billing method (card, App Store, Google Play).
- Copies of recent invoices or receipts showing charge dates and amounts.
If you will request a refund or dispute
- Records of meeting usage (number of meetings recorded) and dates to verify eligibility for refunds.
- Proof of cancellation attempts (screenshots of Settings → Manage Subscription or platform cancellation screens).
- Contact logs with Fireflies support or platform support if you opened tickets.
Common mistakes
Trying to cancel inside the mobile app (iOS)
A common error is expecting the Fireflies iOS app to cancel App Store subscriptions. iOS subscriptions must be cancelled through Apple ID settings; the app cannot perform the cancellation for you.
Assuming automatic refunds after cancellation
Many users assume cancelling automatically generates a full refund. Refunds depend on usage thresholds and the vendor’s refund policy. Platform purchases follow Apple/Google rules and require separate appeals.
Comparative recap
| Item | Details | Where to cancel | Refunds | Notes |
|---|---|---|---|---|
| Web subscription | Billing period | Fireflies web app: Settings → Account Settings → Manage Subscription → Cancel Subscription | Possible (conditions apply): monthly ≤3 meetings & ≤7 days; annual ≤20 meetings & ≤7 days for full refund; prorated options may apply | Account downgrades to Free at period end |
| iOS (App Store) | Billing period | Apple ID subscription settings on your iPhone | Subject to Apple refund policy | Fireflies cannot cancel App Store subscriptions for you |
| Android (Google Play) | Billing period | Google Play → Payments & Subscriptions → Subscriptions | Subject to Google refund policy | Fireflies can only direct you to Google Play |
| AI Credits add‑on | Billing period | Fireflies web app: Settings → Account Settings → AskFred & AI Credits (or Billing → AI Credits → Edit → Cancel) | Non‑refundable | Access remains until billing cycle ends |
After cancelling
What to check
Verify that your subscription status shows as cancelled and confirm the end date of access. Download any transcripts or exports you need before your account downgrades if you rely on Pro features.
Help and appeals
If you need more assistance, consult the official cancellation and AI Credits help articles:
- How to cancel Fireflies subscription
- How to cancel AI Credits subscriptions
- For platform refunds or disputes, follow Apple’s or Google’s refund processes via your App Store or Google Play account.
Address
Company headquarters
Fireflies.Ai corporate headquarters (listed): 500 Yale Ave N, Seattle, Washington, 98109 US.
Support and correspondence
Use the Fireflies help center and account settings for support and billing enquiries. For platform purchases, contact Apple or Google through their support channels.