Cancellation Fireflies: Easy Method

What is Fireflies

Fireflies is a meeting assistant that records, transcribes and summarizes voice meetings across platforms to help users capture notes, action items and searchable transcripts. It integrates with popular conferencing tools and offers tiered plans (Free, Pro, Business, Enterprise) with AI summaries and varying storage, transcription limits and team features.

How to cancel Fireflies

• Web (Fireflies web app): Sign in at the Fireflies web app, go to Settings → Account Settings → Manage Subscription → Cancel Subscription → confirm. Your subscription will remain active until the end of the current billing cycle. For written notice, you can also send a cancellation request by registered mail (see Address below) to keep proof of dispatch.
• App Store (iOS): You cannot cancel an App Store subscription from within the Fireflies app or web site. Cancel via your Apple ID subscription management (Settings on iPhone → your name → Subscriptions) or see Apple subscriptions help. Fireflies cannot cancel App Store subscriptions for you.
• Google Play (Android): Cancel via Google Play → Payments & subscriptions → Subscriptions. Fireflies’ documentation points users to Google Play, but some users report issues where billing continued; if Google Play cancellation does not stop billing, contact Google Play support (Google Play subscriptions) and Fireflies support.

What happens when you cancel

If you cancel a subscription purchased directly through the Fireflies web app, your account will downgrade to the Free tier at the end of the current billing period; you retain paid features and access until that date. Data and transcripts you created remain in your account subject to plan retention rules, although storage limits on the Free plan may apply going forward.

For subscriptions billed through Apple or Google, cancelling stops automatic renewal but typically keeps access until the end of the paid period. Platform billing rules and timing control access when purchases were made through those stores.

Will I get a refund?

Refunds for web-direct subscriptions are governed by Fireflies’ stated policy: Monthly plans may receive a full refund if you’ve used three or fewer meetings and requested within seven days; prorated refunds may apply if you exceed those thresholds. Annual plans have stricter terms: full refunds are available under limited conditions (e.g., very low usage within seven days) and generally no prorated refunds for the remainder of an annual term. A $3 Stripe processing fee may be deducted, refunds take about 5 - 10 business days, and AI Credits are non-refundable.

Purchases through the App Store or Google Play are subject to Apple and Google refund policies; Fireflies cannot directly issue those refunds. There is no automatic 14‑day statutory cooling‑off period for digital subscriptions in Canada under federal or provincial rules - refund eligibility depends on Fireflies’ policy for web purchases or platform discretion for in‑app purchases. If you believe a charge is unauthorized or erroneous, you may also dispute the charge with your bank or card issuer.

Fireflies plans and pricing

Note: Official Fireflies pricing is published in USD. Canadian customers are charged in USD and will see CAD charges based on exchange rates and applicable taxes; user reports indicate effective CAD costs can be ~25 - 30% higher than the raw USD price due to exchange and fees.

Your consumer rights in Canada

Under Canadian federal and provincial consumer-protection laws there is generally no automatic 14‑day cooling‑off right for digital subscriptions; refunds and cancellations are governed by the vendor’s stated policy and by the platform (Apple/Google) when purchases were made through in‑app stores. Apple and Google administer refunds for their stores at their discretion and according to their terms.

If you experience unauthorized billing or a charge you believe is incorrect, you may contact your bank or credit card issuer to dispute the transaction. For web‑direct subscriptions, rely on Fireflies’ published refund policy; for App Store/Google Play purchases, initiate refund requests through Apple or Google and preserve documentation of all communications.

Customer experiences

Many users praise Fireflies for accurate transcriptions, clear summaries and time savings - reviews on platforms such as Trustpilot and Capterra Canada often highlight the product as user-friendly and valuable for meeting workflows. Positive Canadian feedback describes it as a “meeting lifechanger” with high ratings for summaries and ease of use.

Complaints include unexpected or continued charges after account changes, confusion over add‑on fees (e.g., AI Credits), and mixed experiences with support responsiveness. Some users also raise privacy concerns (auto-joining meetings, forced logins via Google/Microsoft) and limitations such as language handling or the scope of the free plan. These experiences underline the importance of keeping cancellation confirmations and payment records.

Documentation checklist

• Account email and username; subscription confirmation or invoice (transaction ID and date).
• Screenshot of your subscription settings showing plan and renewal date.
• Any cancellation confirmation emails or in‑app confirmation screens.
• Receipts or charges on your card/bank statements showing the Fireflies charge.
• Copies of any correspondence with Fireflies, Apple or Google support and proof of registered‑mail dispatch if you mailed a cancellation.

Common mistakes

Users commonly assume that deleting an account automatically cancels billing; in many cases the subscription remains active unless you cancel through the billing provider. Another frequent error is attempting to cancel an App Store or Google Play subscription through the Fireflies website - those must be cancelled in your Apple ID or Google Play account. Expecting a statutory 14‑day refund period for digital subscriptions in Canada is another common misconception; refunds depend on the vendor or the platform’s policy. Finally, some users miss add‑on charges like AI Credits and are surprised by small, recurring fees - review invoice line items carefully.

Comparative recap

After cancelling

Keep copies of cancellation confirmations and invoices. If you need help or want to request a refund for a web purchase, contact Fireflies support via their Help Center (Fireflies Help Center) and reference your transaction ID. For App Store or Google Play purchases, use Apple’s subscription support (Apple subscriptions) or Google Play support (Google Play subscriptions) to request refunds or dispute charges.

If a charge appears unauthorized, contact your card issuer or bank to dispute the transaction and consult the Financial Consumer Agency of Canada for guidance (FCAC). Retain all documentation and timestamps of communications until the matter is fully resolved.

Address

FIREFLIES LTD
Shelton Street 71‑75, WC2H 9JQ
Covent Garden, London, UK