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Cancellation Foxit: Easy Method
What is Foxit
Overview
Foxit is a software provider of PDF editing, collaboration and document management tools for individuals and businesses. It offers desktop, web and mobile apps plus eSign capabilities.
Core features
Common features include PDF editing, OCR, annotation, AI assistant add-ons and cloud collaboration. Plans and delivery vary by platform and reseller.
How to cancel Foxit
Cancel via App Store (iOS)
- Open your iOS Settings → tap your Apple ID → Subscriptions.
- Find the Foxit subscription and choose Cancel; Apple manages billing and refunds for App Store purchases.
- Foxit defers to Apple’s policy for renewals and refunds; contact Apple if you need a refund.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions, then select the Foxit subscription and cancel.
- Google’s subscription and refund policies apply to purchases made through Google Play.
Cancel Web / direct purchases
- Log in at Foxit’s website → go to Billing or Subscription (Purchases) page and cancel from your account where available.
- If you cannot cancel online, contact Foxit support by email to request cancellation.
Cancel Foxit eSign
- Foxit eSign subscriptions must be cancelled in writing to Foxit eSign support; there is no online portal cancel button.
- Follow any reply instructions from eSign support and retain written confirmation of cancellation.
What happens when you cancel
Access and features
After cancellation you typically keep access until the end of your paid billing period. Features tied to an active subscription (editing, AI assistant, OCR) may be disabled at expiry.
Renewal and billing
Auto-renewal stops for the cancelled subscription at period end if cancellation is processed. For App Store/Google Play, renewal and billing follow those stores’ systems, not Foxit directly.
Will I get a refund?
Direct-purchase refund rules
- Non-subscription direct purchases: eligible for refund within 14 days of purchase.
- Monthly direct plans: refund possible if cancellation occurs within 7 days of initial purchase.
- Annual prepaid direct plans: refund possible within 14 days of initial purchase; after that the full-year payment generally applies.
- Discretionary refunds: in rare cases Foxit may provide a partial refund (purchase price minus a 5% banking/processing fee) for substantial issues, with proof of transaction required.
Foxit eSign and auto-renewal exceptions
- Foxit eSign annual (first-time): full refund within 14 days if usage does not exceed the monthly plan quota; no refund if cancelled after 30 days.
- Foxit eSign auto-renewal: NO refunds after auto-renewal unless Foxit received 14 days’ advance notice prior to renewal.
- App Store / Google Play purchases: refunds are governed by Apple/Google policies; contact the store for refund requests.
Foxit plans and pricing
Table overview
The table below lists known Singapore SGD yearly prices from available sources. No monthly SGD pricing was found in the verified data.
Notes on pricing
Prices vary by purchase channel (App Store, local reseller). Confirm final price before purchase and check the store or reseller for local taxes and fees.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| PDF Editor (App Store Yearly) | S$14.98 | Yearly | Basic PDF Editor with subscription unlock; includes editing features via in-app purchase |
| PDF Editor+ (App Store Yearly) | S$199.98 | Yearly | Advanced features, mobile, AI Assistant, OCR via App Store subscription |
| Foxit AI Assistant (App Store Yearly) | S$69.98 | Yearly | AI Assistant add-on subscription via App Store |
| PDF Editor (Yearly via local SG reseller) | S$167.00 | Yearly | Foxit PDF Editor desktop + web subscription (reseller pricing) |
| Foxit AI Assistant (Yearly via local SG reseller) | S$85.00 | Yearly | Standalone AI Assistant subscription via local reseller |
Your consumer rights in Singapore
Key rights summary
Under Singapore consumer protection principles, digital subscriptions should have transparent cancellation and clear refund terms. Unclear or unfair contract terms may be challenged.
How to escalate
- If you cannot resolve a cancellation or refund with Foxit, consider contacting CASE (Consumers Association of Singapore) for mediation.
- You can also lodge disputes via your payment provider or pursue claims at the Small Claims Tribunals if applicable.
Customer experiences
Positive feedback
Users often praise Foxit PDF Editor for fast performance, useful editing and OCR features, and good value compared to alternatives in several GetApp Singapore reviews.
Negative feedback
Public reviews on Trustpilot and other sources report issues such as difficulty unsubscribing, unexpected auto-renewals, slow or non-responsive support, and refund delays in some cases.
Documentation checklist
Before contacting support
- Have your purchase receipt, order number and account email ready.
- Note the purchase date, billing method (App Store/Google/credit card/reseller) and subscription ID if available.
If escalating a dispute
- Keep screenshots of subscription pages, cancellation attempts, and any email correspondence with Foxit or the store.
- Retain proof of payment and any transaction IDs required by your bank or payment provider.
Common mistakes
Cancellation mistakes
Example: Trying to cancel an iOS subscription inside the Foxit app instead of in Apple ID settings can leave the subscription active. Always cancel in the store that processed the payment.
Refund request mistakes
Example: Requesting a refund after the store’s or Foxit’s allowable window (e.g. more than 14 days for many direct annual purchases) reduces chances of success. Check timelines before requesting refunds.
Comparative recap
Table summary
The table below compares channels for cancellation ease and typical refund windows based on verified information.
How to use this table
Match your purchase channel to the row, then follow the cancellation method and refund guidance noted.
| Channel | Ease of cancel | Typical refund window | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID settings; governed by Apple (store-managed) | Refunds per Apple policy; contact Apple for refunds | Varies |
| Google Play (Android) | Cancel via Google Play subscriptions; governed by Google | Refunds per Google policy; contact Google for refunds | Varies |
| Web / direct purchase | Cancel in Foxit account Billing/Subscription page or email support | Non-subscription 14 days; monthly direct 7 days; annual direct 14 days | Yearly / Monthly |
| Foxit eSign | Must cancel in writing to eSign support; no portal cancel button | First-time annual: full refund within 14 days if usage ≤ monthly quota; no refund after 30 days; no refund after auto-renewal unless 14-day notice | Yearly |
After cancelling
Actions to take
- Download any documents or content you need before your access ends. Confirm cancellation receipt and keep it for records.
- Check your bank or card statements for any further charges and compare with cancellation confirmation dates.
Useful links
- Foxit refund policy
- Foxit PDF Editor on the App Store (SG)
- Local reseller: Foxit PDF Editor yearly
- Local reseller: Foxit AI Assistant yearly
- Trustpilot: Foxit reviews
Address
Company headquarters
Foxit headquarters (registered contact) is: 500 Yale Ave N, Seattle, Washington, 98109 US.
Note on contacts
If you purchased via a local reseller, contact that reseller for billing or sales support. For App Store/Google Play purchases, contact the store for billing disputes.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Foxit subscription from the App Store, open your iOS Settings, tap your Apple ID, go to Subscriptions, find the Foxit subscription, and select Cancel. Remember to keep proof of cancellation.
Log in to your Foxit account on their website, navigate to the Billing or Subscription page, and cancel your subscription from there. If you encounter issues, you may need to contact Foxit support via email or registered mail.
After cancellation, you will retain access to your Foxit subscription until the end of your current billing period, but features tied to the subscription may be disabled once the period expires.
For direct purchases, you may be eligible for a refund within 14 days of purchase. Monthly plans allow refunds within 7 days, while annual plans have a 14-day refund window. Always keep proof of your cancellation.
To cancel your Foxit eSign subscription, you must submit a written cancellation request to Foxit eSign support, as there is no online cancellation option. Ensure you keep a copy of your request for your records.