What is Framer
Overview
Framer is a subscription-based design and prototyping tool for building responsive websites and interactive prototypes using a visual editor and code. It combines visual design, components, and hosting to let designers publish live sites.
Who uses it
Designers and teams use Framer for rapid prototyping, website creation, and collaborative design work. It is offered globally, including customers in Singapore.
How to cancel Framer
Cancel via the web (recommended)
- Sign in to your Framer workspace on the web.
- Go to Workspace Settings → Plans tab → Cancel Plan.
- Confirm cancellation to stop future renewals; access remains until the end of the current billing cycle.
- See the official instructions: Framer - Cancel your plan.
Cancel via mobile app platforms
- If you subscribed through Apple App Store or Google Play, manage and cancel directly through those platforms.
- Framer’s web help covers web subscriptions; App Store / Google Play cancellations must follow Apple/Google procedures.
- Contact the respective store’s support if you need help with an app-platform cancellation.
What happens when you cancel
Access and billing
Cancelling a Framer site or editor plan via the web stops future renewals but preserves access until the end of the current billing cycle. The plan is not removed immediately upon cancellation.
This behavior applies globally, including Singapore.
Data and content
Your projects, published sites, and account data remain accessible while your subscription is active through the paid period.
After service access ends, content availability follows Framer’s standard account and hosting terms; consider exporting backups before expiry.
Will I get a refund?
Framer refund policy (general)
Framer offers refunds only if you cancel within 7 days of the initial purchase; this applies globally, including Singapore.
After the initial 7-day window, Framer does not provide prorated refunds for unused subscription time.
Exceptions and marketplace purchases
- Residents of the EU and Turkey have an extended 14-day legal right to refunds; this does not apply to Singapore consumers.
- Marketplace purchases (templates, items sold by third-party creators) are handled by the creators; Framer does not process those refunds.
- More details: Framer - Refund policy and Framer - How refunds work on the Marketplace.
Framer plans and pricing
Where to check official pricing
Framer’s official pricing is posted on Framer’s website and may change; always check Framer’s site for the most current information.
Do not rely on third-party summaries for live prices; view the official pages when preparing to buy or cancel.
Currency and local taxes
Framer lists prices in USD; any SGD totals at checkout will depend on exchange rates and applicable taxes at purchase time.
If you need exact SGD pricing, confirm during the checkout flow or with your card issuer.
Your consumer rights in Singapore
Cooling-off and direct-sales rules
Singapore law provides a narrow cooling-off right (5 working days) for unsolicited direct-sales contracts under the Consumer Protection (Fair Trading) Act (CPFTA).
This cooling-off right does not generally apply to digital subscription services bought online, such as Framer subscriptions.
Remedies and complaints
- Framer’s 7-day refund window is more generous than Singapore’s statutory requirements for digital subscriptions.
- If you believe you experienced unfair practices, you can seek help from consumer bodies or pursue disputes through local channels.
- See general guidance: Consumer rights and recourse in Singapore.
Customer experiences
Positive feedback
Many users praise Framer for ease of use, strong prototyping features, and flexibility once they adapt to the interface.
Designers often cite fast iteration and good visual results as benefits.
Common complaints
Reported negatives include concerns about pricing, occasional friction with support response times, and feature or plan limitations.
Some users specifically note differences in expectations versus actual billing and platform limitations for certain features.
Documentation checklist
Before you cancel
- Gather account email and workspace details used to subscribe.
- Note the subscription start date and billing cycle to determine end-of-access date.
- Export or backup any projects, assets, or site content you need after cancellation.
Useful links and records
Common mistakes
Assuming immediate access loss
Some users expect service to stop immediately after cancellation. In fact, web cancellations stop future renewals but preserve access until the billing period ends.
Always check your billing cycle so you know when access will actually end.
Missing app-store subscriptions
Another frequent error is trying to cancel an App Store or Google Play subscription through Framer’s web settings.
If your subscription was purchased via Apple or Google, you must cancel through those stores; web cancellation does not affect store subscriptions.
Comparative recap
Quick comparison
Key takeaways
| Feature | (Period) | Notes |
| Web subscription cancellation | Immediate effect on renewals | Stops future billing; access remains until current billing cycle ends. |
| App Store / Google Play subscription | Store-managed | Must cancel through Apple or Google; web cancellation won't stop store renewals. |
| Refund window | 7 days | Global 7-day refund window from initial purchase; EU/Turkey have 14-day legal rights. |
| Marketplace purchases | Seller terms | Third-party creators handle refunds; contact the creator per their terms. |
After cancelling
Next steps
Export any projects or site content you want to keep before your paid access expires.
Confirm the date when your access will end based on your billing cycle.
Support and escalation
Address
Framer headquarters
Framer’s headquarters (publicly listed) is at Rozengracht 207B, Amsterdam, Netherlands.
Local options
No Singapore office is publicly listed for Framer; local consumer advice and dispute options in Singapore are available through the standard consumer channels.