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Cancel FREEMAKE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Freemake service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freemake: Easy Method
What is Freemake
Overview
Freemake is a software suite for converting, editing and downloading videos across many formats. It provides tools such as format conversion, basic editing, URL-to-video conversion and DVD presets.
Common uses
Users typically use Freemake to convert files for playback on different devices, remove watermarks in paid versions, speed up conversions, and access Full HD output. It is offered as trial, subscription and lifetime purchase options.
How to cancel Freemake
If you subscribed via Google Play
- Open the Google Play Store app or visit the Postclic guide for notes.
- Go to Subscriptions inside Google Play and cancel the Freemake subscription there. Uninstalling the app does not cancel billing.
If you subscribed via Apple App Store or web
- For Apple/iOS: cancel in Settings → Apple ID → Subscriptions. Cancel at least 24 hours before trial end or renewal to avoid automatic charge.
- If purchased directly on the web: cancel according to the payment provider (for example, cancel automatic payments in PayPal for PayPal-billed purchases).
What happens when you cancel
Access and renewal
When you cancel, your active access usually continues until the end of the current billing period. Recurring billing stops at the next renewal.
Licensing and activation keys
After cancellation or key revocation, activation keys may be blocked for future activations. Existing activations typically continue only for the active paid period.
Will I get a refund?
Refund policy summary
Freemake permits refunds only within 14 days of key activation and only under specific conditions such as persistent technical errors or duplicate purchases within one year.
Exceptions and limits
- Refunds are not granted after the 14-day window except for verified duplicate purchases within one year.
- No partial or pro-rated refunds for unused portions of a billing period after cancellation.
- Refund requests must include detailed error logs or proof of duplicate payment; Freemake may refuse refunds if details are insufficient or support guidance was not followed.
See the official policy for details: Freemake refund policy.
Freemake plans and pricing
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| 1-week trial | S$1.28 (approx.) | Weekly | Remove watermark, speed boost, trial access to premium features |
| Monthly subscription | S$54.00 (approx.) | Monthly | Full Mega Pack features: Remove watermark, faster conversion, Full HD support, editing, URL conversion, DVD presets |
| Lifetime license | S$81.00 (approx.) | One-time | Permanent access to Mega Pack with all features |
Pricing notes
Prices are estimated from USD rates converted to SGD at an approximate exchange rate. No official Singapore-specific SGD list was found.
Check the purchase page or receipts for the exact charged amount and currency.
Your consumer rights in Singapore
Legal protections
Under Singapore's Consumer Protection (Fair Trading) Act, consumers have rights against misleading practices and unfair contract terms.
Practical steps for disputes
- If advertising or trial-to-paid practices were misleading, you may seek a refund or dispute the charge through your payment provider (Apple, Google, PayPal, credit card).
- If unresolved, you can file a complaint with CASE (Consumer Association of Singapore) for mediation or pursue chargebacks via your bank or platform.
Customer experiences
Positive feedback
Many reviewers praise Freemake's user-friendly interface, effective format support, and useful compression with minimal quality loss.
Some users noted prompt customer service resolving license key issues and found one-off purchases to be good value.
Negative feedback
Common complaints include unexpected automatic charges at trial end, watermarks in the free version, and difficulty reinstating lifetime keys after reinstallations.
Several reviewers described issues with trial billing transparency and slow conversion or corrupted files after OS updates.
Documentation checklist
What to gather before cancelling
- Order or receipt showing purchase date, amount and transaction ID.
- Activation key or license code and activation date.
- Error logs, screenshots or detailed descriptions if requesting a technical refund.
Where to submit evidence
- Use the payment provider records (Google Play, Apple, PayPal, credit card statements) when disputing charges.
- Include all documentation when contacting Freemake support or when filing a complaint with consumer authorities.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Freemake app does not cancel subscriptions purchased through app stores. You must cancel in the store where you subscribed.
Example: deleting the app from an Android phone does not stop Google Play billing.
Missing the refund window
Many users miss the 14-day refund window from key activation and then are ineligible for refunds except in duplicate-purchase cases.
Example: contacting support after 14 days for a refund without duplicate-proof usually fails under Freemake's policy.
Comparative recap
At-a-glance comparison
| Plan / Purchase route | Price | Period | Cancellation method | Refund window |
|---|---|---|---|---|
| 1-week trial (trial purchase) | S$1.28 (approx.) | Weekly | Cancel in Apple/Google store or payment provider depending on purchase | 14 days from key activation (subject to conditions) |
| Monthly subscription | S$54.00 (approx.) | Monthly | Cancel via Google Play, Apple Subscriptions, or payment provider for web purchases | 14 days from key activation for technical/duplicate cases only |
| Lifetime license (one-time) | S$81.00 (approx.) | One-time | No recurring cancellation required; contact vendor for key issues | 14 days from activation for eligible refunds; duplicate purchases within 1 year |
Key takeaways
- Cancel via the store where you subscribed to stop future charges.
- Keep activation dates and receipts to support refund requests within 14 days.
After cancelling
What to monitor
Check your next billing statement to confirm cancellation processed and no further charges appear.
If you see unexpected charges, raise a dispute with the payment provider and supply your documentation.
Helpful links
- Freemake refund policy: https://www.freemake.com/refund_policy/
- Postclic cancellation guidance for Freemake: https://www.postclic.com/en-za/letters/software-saas/cancellation-freemake/
- Alternative Postclic notes: https://www.postclic.com/en-nz/letters/software-saas/cancel-freemake/
Address
Corporate address
P.O. Box 958, Pasea Estate, Road Town, Tortola, VG1110, British Virgin Islands.
Support and complaints
For refunds, disputes or technical support, follow the contact and evidence instructions in the refund policy and work with your payment provider if charges remain unresolved.
Reference the documentation checklist above when contacting support or filing disputes.