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Cancellation Freshbooks: Easy Method
What is Freshbooks
Overview
FreshBooks is a cloud-based accounting and invoicing service built for small businesses and freelancers. It helps with invoicing, expense tracking, time tracking and basic financial reporting.
Typical users
Small business owners, solo freelancers and service professionals commonly use FreshBooks for client billing and simple bookkeeping. The interface focuses on ease of use rather than advanced accounting features.
How to cancel Freshbooks
Cancel via web (recommended for web subscribers)
- Sign in to your FreshBooks account.
- Go to your profile → Billing & Upgrade.
- Scroll to the bottom of the page and click "cancel your account".
- Your account remains active until the end of the billing cycle; data is preserved and reactivation is possible.
Cancel via mobile app stores
- If you subscribed through Apple App Store: cancel inside Apple’s subscription settings. Web cancellation does not stop App Store billing.
- If you subscribed through Google Play: cancel inside Google Play’s subscription settings. Web cancellation does not stop Google Play billing.
What happens when you cancel
Account access and data
After you cancel via the web, the account typically remains active until the end of the paid billing cycle.
FreshBooks preserves account data and allows reactivation later; you should export any records you want to keep.
Billing and third-party stores
Canceling on the FreshBooks website stops FreshBooks billing but does not affect subscriptions billed through Apple or Google Play.
To stop Apple or Google billing you must cancel in the respective store's subscription settings.
Will I get a refund?
Standard refund policy
Subscription fees are generally non-transferable and non-refundable. FreshBooks does not guarantee refunds.
Disputes must be made in writing within 90 days from the invoice or payment date; any refund is limited and discretionary.
Exceptions and store subscriptions
- Refund requests and charge disputes should be submitted within 90 days; refunds (if granted) are capped at a maximum of three months’ fees.
- Subscriptions made through Apple or Google Play are subject to the App Store policies; FreshBooks cannot directly cancel or refund those charges.
Freshbooks plans and pricing
Singapore pricing summary
Prices shown are reported in SGD from local Singapore-focused reviews and may vary with promotions or exchange rates.
FreshBooks may not show SGD prices on its global page; currency toggle or account settings can affect displayed currency.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Lite | S$13.50/month | Monthly | Up to 5 billable clients; basic invoicing and expense tracking |
| Plus | S$22.50/month | Monthly | Up to 50 billable clients; includes estimates, client retainers, unlimited proposals |
| Premium | S$45.00/month | Monthly | Unlimited billable clients; accounts payable, project profitability, two team members |
| Select | Custom pricing | Custom/Contact Sales | Enterprise-level features, exclusive support, custom pricing |
Your consumer rights in Singapore
Cooling-off and trial rights
FreshBooks does not provide a statutory 14-day cooling-off for its services as part of its policy; there is no automatic trial refund.
You must opt in to start paid services; review activation terms before upgrading from a trial.
Refunds and dispute time limits
- Refunds or charge disputes must be filed within 90 days of the invoice or payment date.
- Any refunds are at FreshBooks’ discretion and capped at three months’ fees where applied.
- If billed by Apple or Google Play, their store policies determine cancellation and refund rights.
Customer experiences
Positive feedback
Many users praise FreshBooks’ customer support for being responsive, patient, and helpful in resolving common issues.
Users also commonly find the platform intuitive for invoicing and day-to-day billing tasks.
Negative feedback
Criticisms include a confusing interface for some reporting and billing tasks, and occasional integration issues (for example, with Stripe).
Some users report frustration with refunds, billing via app stores not stopping after web cancellation, and occasional account access or data problems.
Documentation checklist
Before you cancel
- Export invoices, client lists, expense reports and tax records you may need later.
- Record your billing cycle end date so you know how long access continues after cancellation.
If you request a refund or dispute
- Collect invoice numbers, payment receipts and the date of the charge.
- Prepare a clear written request describing the issue and the remedy you seek (refund, credit or correction).
Common mistakes
Assuming web cancellation stops store billing
A frequent error is cancelling on the FreshBooks website while subscriptions were made through Apple or Google Play.
Always check which payment method billed your subscription and cancel via that store when applicable.
Not exporting data before losing access
Some users expect immediate permanent access after cancellation and forget to export records. Export data before your billing cycle ends.
Also avoid waiting beyond the 90-day dispute window if you plan to request a refund or charge dispute.
Comparative recap
At-a-glance comparison
| Plan | Cancellation | Refunds | Price (SGD/month) |
|---|---|---|---|
| Lite | Cancel via web; Apple/Google require store cancellation | Non-refundable by default; disputes must be filed within 90 days and refunds are discretionary | S$13.50 |
| Plus | Cancel via web; Apple/Google require store cancellation | Non-refundable by default; disputes must be filed within 90 days and refunds are discretionary | S$22.50 |
| Premium | Cancel via web; Apple/Google require store cancellation | Non-refundable by default; disputes must be filed within 90 days and refunds are discretionary | S$45.00 |
| Select | Contact sales for contract terms; cancellation per custom agreement | Subject to contract terms; consult your agreement | Custom |
After cancelling
What to do immediately
- Export your invoices, contacts, expense and tax records before access ends.
- Confirm the billing end date and check whether charges continue from an app store.
Further reading and support
For local pricing context and user guides in Singapore, consult the local review that reports FreshBooks pricing and features.
FreshBooks pricing and review (WriteUpCafe)
Address
Headquarters (registered)
FreshBooks headquarters / registered office:
1655 Dupont St #250, Toronto, ON, M5R 1V4, Canada
Notes on contacting
FreshBooks provides support via its website and in-app support channels; if you require address-based correspondence, use the Toronto address above.
If you subscribed via Apple or Google, manage cancellations and refund requests through the respective store account pages.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Freshbooks account via the web, sign in to your account, go to your profile, select Billing & Upgrade, scroll to the bottom, and click 'cancel your account'. Remember to keep proof of cancellation.
If you subscribed through the Apple App Store, you must cancel your subscription in Apple’s subscription settings, as web cancellation does not stop App Store billing. Keep a record of your cancellation.
After canceling your Freshbooks account, it remains active until the end of the billing cycle, and your data is preserved, allowing for reactivation later. Ensure you export any records you wish to keep.
Freshbooks generally has a non-refundable policy, but you can dispute charges within 90 days. Refunds, if granted, are discretionary and capped at a maximum of three months' fees. Always keep proof of your cancellation.
For the Freshbooks Premium plan, cancellation must be done via the web, and refunds are generally non-refundable unless a dispute is filed within 90 days. Check your contract for any specific terms.