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Cancellation Getresponse: Easy Method
What is Getresponse
Overview
GetResponse is a subscription-based SaaS platform for email marketing, marketing automation, landing pages, webinars and related tools. It is used by businesses to run campaigns, capture leads and automate customer journeys.
Typical uses
Common uses include building email campaigns, creating landing pages, running funnels and automating workflows. Plans and billing are subscription-based and may be purchased via web, Apple App Store or Google Play.
How to cancel Getresponse
Cancel via web (recommended)
- Log in to your GetResponse account through a browser.
- Go to your Profile or Account section, then open Billing.
- Click "Cancel subscription" and follow prompts to confirm cancellation.
- Cancellation is applied immediately; you will see confirmation in your account.
Cancel via mobile app stores
- Apple App Store: Manage subscriptions via your Apple ID in device Settings or through Apple Support. Apple handles billing and cancellations for App Store purchases.
- Google Play Store: Manage subscriptions from your Google Play account. Google handles billing and cancellations for Play Store purchases.
What happens when you cancel
Access and service
Cancellation typically stops future renewal and subscription billing immediately. Your access level may change depending on the plan and how GetResponse enforces cancellation on your account.
Billing and data
Past charges that were already applied remain due and are not automatically refunded by policy. Your data and account content generally remain in your account for a period defined by GetResponse policies; export important data before losing access.
Will I get a refund?
General refund policy
GetResponse operates on a pay-as-you-go model and does not issue refunds for charges already applied, even if you cancel immediately after billing. Refunds are not guaranteed under normal circumstances.
Free trial and exceptions
- 14-day Free account is available with no credit card required. Upgrading during the trial ends the Free account and converts to paid; paid upgrades are not refunded.
- Refunds are rare and handled case-by-case; support may consider exceptions but there is no published guarantee of exceptions.
Getresponse plans and pricing
Pricing overview
The following price points reflect in-app (App Store) Singapore pricing as listed in the verified App Store entry. These are local SGD in-app rates.
Notes on table
Prices and periods reflect App Store in-app purchase items; web pricing may differ and is denominated in USD on GetResponse's website.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Email Marketing Plan (iOS In-App Purchase) | S$27.98 | monthly | Email marketing tools: autoresponders, landing pages, AI tools |
| Email Marketing Plan (iOS In-App Purchase) | S$278.98 | annual | Email marketing tools |
| GetResponse Basic Plan (iOS In-App Purchase) | S$26.98 | monthly | Basic plan via App Store |
| GetResponse Basic Plan (iOS In-App Purchase) | S$268.98 | annual | Basic plan via App Store |
| GetResponse Plus Plan (iOS In-App Purchase) | S$67.98 | monthly | Plus plan via App Store |
| GetResponse Plus Plan (iOS In-App Purchase) | S$688.98 | annual | Plus plan via App Store |
| Marketing Automation Plan (iOS In-App Purchase) | S$86.98 | monthly | Marketing automation plan via App Store |
| Marketing Automation Plan (iOS In-App Purchase) | S$888.98 | annual | Marketing automation via App Store |
Your consumer rights in Singapore
Relevant law and steps
GetResponse's own policies do not guarantee refunds and direct cancellations through the appropriate channel. If you believe you have grounds for a refund under Singapore law, consult the Consumer Protection (Fair Trading) Act and related resources.
Practical actions
- Document your subscription, dates of charges and cancellation attempts.
- Raise a support ticket with GetResponse and keep all responses.
- If unresolved, consider filing a complaint through Singapore consumer protection channels or seeking chargeback through your card issuer, supplying documentation.
Customer experiences
Positive highlights
- Many users praise responsive, professional live-chat support and helpful, fast human answers.
- Interface and learning resources (video tutorials), visual campaign and funnel builders are commonly cited as strengths.
Negative highlights
- Some users report billing problems such as refused refunds, continued charges after cancellation, or unclear trial terms.
- There are complaint reports alleging double or triple charging and frustrating refund experiences.
Documentation checklist
What to collect before cancelling
- Account email, account ID and subscription plan details.
- Dates and amounts of recent charges and the payment method used.
- Screenshots or copies of billing page, cancellation confirmation and any correspondence with support.
What to keep after cancelling
- Confirmation of cancellation and any ticket numbers from support.
- Exported contact lists, campaign assets, and analytics you need to retain.
Common mistakes
Not cancelling through the right channel
Attempting to cancel an App Store or Play Store subscription through the GetResponse web dashboard will not stop store-managed billing. Always cancel via the store if purchased there.
Assuming immediate refund
Many users expect refunds after immediate cancellation. GetResponse’s policy does not guarantee refunds for already-applied charges, so cancelling does not automatically trigger a refund.
Comparative recap
Quick comparison
The table below summarizes select App Store plan prices, period labels and key feature highlights for quick reference.
How to read the table
Prices are SGD in-app rates as listed on the App Store. Periods are shown as monthly (monthly) or annual (yearly).
| Plan | Price (SGD) | Period | Main feature |
|---|---|---|---|
| Basic Plan | S$26.98 | monthly | Core email marketing features |
| Basic Plan | S$268.98 | annual | Core email marketing features - annual billing |
| Plus Plan | S$67.98 | monthly | Automation and added tools |
| Marketing Automation | S$86.98 | monthly | Advanced automation features |
After cancelling
Immediate next steps
- Save cancellation confirmation and export any data you need from your account.
- Verify that billing has stopped by checking your payment method statements in the following billing cycle.
Useful link
Manage App Store subscriptions or view the GetResponse app page: GetResponse on the App Store (Singapore).
Address
Corporate address
GetResponse Services Inc., 1011 Centre Road, Ste. 322, Wilmington, DE 19805, USA.
Support note
For billing or account disputes, contact GetResponse support via your account dashboard or the support channels provided in your account. Keep records of all communications for any follow-up or dispute resolution.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Getresponse subscription via the web, log in to your account, go to the Profile or Account section, open Billing, click 'Cancel subscription', and follow the prompts to confirm. Remember to keep proof of your cancellation.
No, Getresponse does not issue refunds for charges already applied, even if you cancel immediately after billing. It's advisable to check your contract for specific terms regarding refunds.
Yes, you can cancel your Getresponse subscription through the Apple App Store by managing your subscriptions via your Apple ID in device Settings or through Apple Support. Ensure you keep proof of your cancellation.
After cancellation, your access level may change, and your data will remain in your account for a period defined by Getresponse policies. It's best to export any important data before losing access.
Yes, Getresponse offers a 14-day free account with no credit card required. If you upgrade during the trial, it converts to a paid account, and paid upgrades are not refundable. Check your contract for details.