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Cancellation Heptabase: Easy Method
What is Heptabase
Overview
Heptabase is a visual knowledge-management SaaS that helps users capture, connect, and explore ideas on an infinite canvas.
It combines note-taking, mapping, PDF annotation, and search to support deep work and knowledge synthesis.
Primary uses
Typical uses include research, project planning, personal knowledge bases, and visual thinking workflows.
Users value fast iteration, strong PDF annotation, and powerful search for organizing ideas visually.
How to cancel Heptabase
Cancel on Web / Desktop
- Open Heptabase on the web or desktop app.
- Go to Settings → Subscription → Manage Subscription.
- Select "Cancel plan" to stop automatic renewal.
- See the official cancellation guide: How can I cancel my subscription?
Mobile (iOS / Android)
- Cancellation is not available inside the mobile app.
- You must cancel via the web or desktop flow above; subscriptions are not managed through the Apple App Store or Google Play.
What happens when you cancel
Billing and access
Cancelling stops future automatic charges; past charges are not automatically refunded.
In most cases you will retain access for the remainder of your paid billing period after cancellation.
Data and account
Your boards, notes, and uploads remain in your account after cancellation unless you delete them manually.
Export or back up important data before making irreversible changes to your account.
Will I get a refund?
General refund policy
Refunds are handled on a case-by-case basis and are not guaranteed as a standard right.
Heptabase states that refunds may be issued depending on timing and account usage.
Common exceptions where refund may be considered
- You forgot to cancel and were charged recently.
- You have not used Heptabase or AI features during the current billing period.
Full refunds may be issued under these conditions; otherwise refunds are at Heptabase's discretion.
For details and to request a refund, see: How do I request a refund?
Heptabase plans and pricing
Pricing overview
Below are Singapore-dollar prices converted from USD (verified conversion used in source data).
These rows reflect the plans and monthly-equivalent values provided in the verified pricing data.
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Pro (early bird) - Monthly | S$12.61 | Monthly | Pro tier monthly plan (early bird pricing) |
| Pro - Monthly | S$15.13 | Monthly | Pro tier monthly plan |
| Premium - Monthly | S$30.28 | Monthly | Premium tier monthly plan |
| Pro - Annual (converted to monthly) | S$11.35 | Monthly (billed annually) | Pro tier annual plan (equivalent monthly rate) |
| Premium - Annual (converted to monthly) | S$22.70 | Monthly (billed annually) | Premium tier annual plan (equivalent monthly rate) |
Your consumer rights in Singapore
Cooling-off and statutory rights
There is no explicit mention in Heptabase's help documentation of a statutory 14‑day cooling-off right for Singapore customers.
Singapore’s consumer protection provisions may not automatically guarantee a digital subscription refund; review Heptabase policy and local law if unsure.
How refunds are determined
- Refund eligibility is governed by Heptabase's stated policy and handled case-by-case.
- Key factors include timing of the request and whether paid features were used in the billing period.
If you believe local consumer law applies, collect transaction records and contact support when requesting review.
Customer experiences
Positive highlights
- Users report Heptabase helps think visually, connect ideas, and manage knowledge on an infinite canvas.
- Strengths cited: fast iteration, solid PDF annotation, powerful search, and an intuitive workflow.
- Some users feel it outperforms tools like Obsidian, Notion, and Logseq for deep work.
Common complaints
- Reported UI/UX rough edges and some mobile experience gaps (notably on iPad).
- Missing collaboration features and occasional performance slowdowns on very large boards.
Documentation checklist
Before you cancel
- Confirm the account email used for the subscription.
- Note the subscription start date, billing cycle, and last charge date.
- Export or back up important boards and files you may need later.
When requesting a refund
- Prepare transaction ID or receipt and the date of charge.
- Document usage (e.g., evidence you did not use paid features during the billing period, if applicable).
- Include a brief explanation and request via the official refund support article.
Common mistakes
Trying to cancel inside the mobile app
Many users attempt cancellation from the mobile app and cannot find the option.
Remember: mobile apps do not support subscription cancellation - use the web or desktop flow.
Assuming automatic refunds
Some customers assume cancelling automatically triggers a refund for the current period; that is not the case.
Refunds are evaluated case-by-case - submit a request with supporting details if you believe you qualify.
Comparative recap
High-level comparison
The table below summarizes strengths and weaknesses reported by users compared with other note/knowledge tools.
Statements reflect user feedback and community impressions, not an exhaustive feature audit.
Comparison table
| Tool | Strengths | Weaknesses |
|---|---|---|
| Heptabase | Visual canvas, fast iteration, PDF annotation, strong search | Mobile gaps, limited collaboration, occasional performance issues on large boards |
| Obsidian / Notion / Logseq (as referenced) | Well-established ecosystems, offline-first options, wide plugin/community support | Some users say they are less suited than Heptabase for visual, canvas-style deep work |
After cancelling
Useful links
- How to cancel: Cancellation help article
- Refund requests: Refund help article
- Pricing FAQ: Plans & pricing FAQ
Contact support
If you need help with cancellation confirmation, billing records, or refunds, use the official help articles above to start a support request.
Include account email, transaction details, and a short description to speed up review.
Address
Support address
Heptabase directs account and billing requests through its help center rather than a public mailing address.
Start with the official support articles listed above to contact the team.
Mailing address
No public company mailing address is provided in the verified support documentation used for this guide.
If you require a postal contact, include that request when you submit a support ticket via the refund or cancellation articles.
Verify a sent letter
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Heptabase subscription on the web, open Heptabase, go to Settings → Subscription → Manage Subscription, and select 'Cancel plan' to stop automatic renewal. Ensure to keep proof of your cancellation.
Yes, after canceling your Heptabase subscription, you will retain access to your boards, notes, and uploads for the remainder of your paid billing period unless you manually delete them. It's advisable to back up important data.
If you forgot to cancel and were recently charged, you may request a refund. Heptabase handles refunds on a case-by-case basis, so it's best to contact them directly to discuss your situation.
No, cancellation is not available through the mobile app. You must cancel your subscription via the web or desktop app as subscriptions are not managed through the Apple App Store or Google Play.
Heptabase's refund policy states that refunds are not guaranteed and are handled on a case-by-case basis. Common exceptions for refunds may include not using Heptabase during the current billing period or forgetting to cancel before being charged.