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Cancel IMAZING
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Imazing service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Imazing: Easy Method
What is Imazing
Overview
iMazing is a desktop software tool for managing, backing up, and transferring data on Apple mobile devices. It provides alternatives to Apple’s own tools for backups, exports, and device-to-device transfers.
Key functions
Common uses include full device backups, selective file or message exports, and managing app data across iPhones and iPads. The product is offered as subscriptions and legacy perpetual licenses.
How to cancel Imazing
Web (iMazing Subscription via DigiDNA)
- Sign in to the account or billing platform where you subscribed (not inside the iMazing app).
- Locate your subscription or billing settings and choose Cancel subscription.
- Your subscription stays active until the next renewal date after cancellation.
- If you need help, submit a written request to support as required for refunds or account issues.
Apple App Store
- If you subscribed via Apple (iOS or macOS), open your Apple ID account settings and manage subscriptions there.
- Tap or click iMazing and select Cancel Subscription; uninstalling the app will not cancel it.
- Access continues until the end of the current billing period after cancellation.
Google Play Store
- If you subscribed through Google Play, open the Play Store app and go to Subscriptions to cancel.
- Deleting the app does not cancel the subscription - cancel from Google Play instead.
- You retain access until the end of the paid billing period after cancellation.
What happens when you cancel
Access and renewal
When you cancel a subscription, it remains active until the next renewal date. You will not be charged after the current paid period ends.
Your data and backups
Existing backups and exported files remain on your computer unless you delete them. Cancelling the subscription does not automatically remove local backups or files.
Will I get a refund?
Web (iMazing Subscription via DigiDNA)
Refund requests must be submitted in writing to support within 30 days of purchase. Refunds are processed by Paddle and are discretionary.
Most discretionary refunds are resolved within a few business days, but outcomes are not guaranteed.
Legacy perpetual or Configurator licenses
For legacy perpetual or Configurator licenses, refunds may be granted within 30 days if the software fails to install or operate despite attempting all remedies.
Requests require a support ticket to DigiDNA and review of the issue before a refund decision.
Platform purchases (Apple / Google)
Purchases made via Apple App Store or Google Play are subject to those platforms’ refund policies and procedures.
Apple and Google handle refunds separately and may have shorter or discretionary time windows (platform rules apply, not iMazing directly).
Imazing plans and pricing
Plans overview
The following table shows the common plans and approximate Singapore-dollar conversions derived from the verified pricing data.
Notes
Prices are conversions and approximate. The Perpetual Device License is deprecated and no longer sold since June 2025.
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal Subscription | ≈ S$67.49/year | Annual | Connect up to 5 Apple mobile devices; install on any Mac or PC; email support; free updates while subscribed |
| Personal - Family Subscription | ≈ S$121.49/year | Annual | Connect up to 20 Apple mobile devices; same features as Personal Subscription |
| Perpetual Device License (Deprecated) | ≈ S$107.99 one-time | One-time | Connect up to 5 devices; no renewal required (no longer sold since June 2025) |
| Used iMazing 2 Single License (Carousell listing) | S$30 (used/secondary market) | One-time | Legacy perpetual license for a single computer (not official retail) |
Your consumer rights in Singapore
Legal framework
Under Singapore’s Consumer Protection (Fair Trading) Act, consumers have remedies if a product is defective or misleadingly described.
The law applies to defective products and misleading claims, including software defects in many cases.
How it applies to iMazing
There is no general statutory 'cooling-off' period for digital purchases in Singapore; iMazing’s 30-day refund policy is more generous than the minimum legal position.
If purchased via Apple or Google, you also have recourse under those platforms’ refund mechanisms in addition to consumer protections.
Customer experiences
Positive feedback
- Many users report excellent and responsive customer service, with quick helpful replies.
- Software is often praised as intuitive, polished, and more capable than Apple’s built-in tools for backups and transfers.
Negative feedback
- Licensing tied to specific devices (especially legacy perpetual licenses) frustrates users when upgrading phones because licenses are not automatically transferable.
- Some users report instability after updates - backup failures, syncing glitches, or incomplete restores.
- There are reports of poor or delayed refund experiences in a minority of cases.
Documentation checklist
For cancellations
- Account email used for the subscription.
- Subscription ID or order number (if available).
- Date of last payment or renewal.
For refund requests
- Proof of purchase (receipt, order number, or payment confirmation).
- Detailed description of the issue and steps you tried to resolve it.
- Device information and any error messages or logs that show the problem.
Common mistakes
Cancelling by deleting the app
Many users assume uninstalling iMazing cancels the subscription. Deleting the app does not stop recurring billing from the platform used to subscribe.
Always cancel within the billing account (DigiDNA/Paddle, Apple ID, or Google Play) where you originally subscribed.
Missing required information for refunds
Submitting a refund request without proof of purchase, order number, or clear details of the problem delays processing or can lead to denial.
Provide supporting files and short, clear reproduction steps to speed review.
Comparative recap
Channels compared
The table below summarizes cancellation and refund differences across purchase channels.
Quick reference
| Channel | Cancellation method | Refund policy | Access after cancel |
|---|---|---|---|
| Web (iMazing Subscription via DigiDNA) | Cancel in the account/billing platform used to subscribe (not in-app). | Request in writing to support within 30 days; refunds processed by Paddle; discretionary. | Subscription remains active until next renewal date. |
| Apple App Store | Cancel in Apple ID account subscription settings. | Refunds handled by Apple under their policies; iMazing does not control them. | Access continues until end of billing period. |
| Google Play Store | Cancel via Google Play Subscriptions panel. | Refunds handled by Google Play under their policies; platform rules apply. | Access continues until end of billing period. |
| Legacy perpetual licenses | Perpetual licenses are not subscriptions; contact support for issues. | Refunds may be granted within 30 days if software cannot be made to work after remedies; requires support ticket. | License remains valid unless a refund is granted. |
After cancelling
Next steps
Save receipts, export any needed data or backups, and ensure you have local copies of important exports before access ends.
If you have an active subscription, note the date when access will stop and plan any final backups before that date.
Contact support
For account, cancellation, or refund issues submitted via the web channel, send a written request to support including your proof of purchase and account details.
For platform purchases, use Apple or Google’s refund and support procedures for faster handling of platform-related requests.
Address
Corporate address
Boulevard des Tranchées 4, 1205 Geneva, Switzerland
Notes on contacting
This address is the primary corporate address for DigiDNA, the developer of iMazing. For subscription or refund requests, follow the written support procedures required by your purchase channel.