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Cancellation Incogni: Easy Method
What is Incogni
Overview
Incogni is a privacy-management service that automates data-removal requests to organisations that hold personal information. It helps users reduce the presence of their personal data across marketing lists, brokers, and other online sources.
How it works at a glance
Incogni submits removal requests on your behalf and reports progress through your account dashboard. The service is offered as a subscription and is managed online or via platform stores depending on how you purchased.
How to cancel Incogni
On the web (Incogni account)
- Log into your Incogni account.
- Go to "Subscription & billing" in your profile.
- Click "Manage" next to your plan, select "Cancel subscription", and follow the on-screen prompts.
- Web cancellation stops future auto-renewal; your service stays active until the end of the current paid period.
App Store, Google Play and resellers
- If you purchased via the App Store or Google Play, cancel through your App Store / Google Play account settings - not via the Incogni website.
- If you subscribed through a reseller (for example, via a VPN provider), cancellation and support must be handled through that provider according to their processes.
- See Incogni's terms for platform and reseller distinctions: Incogni Terms of Service.
What happens when you cancel
Access after cancellation
Cancelling auto-renewal via the website prevents future charges but your account remains active until the end of the current billing period. You can continue using the service until that date.
Billing and renewal
After cancellation, Incogni will not automatically renew your subscription. For purchases made through third-party platforms or resellers, billing and renewal rules of that platform or reseller apply.
Data and ongoing requests
Cancelling does not necessarily delete records of requests already submitted on your behalf; account and request records may be retained per Incogni's policies. Check the provider's terms or contact their support for specifics.
Will I get a refund?
Standard refund policy
- Incogni advertises a 30-day money-back guarantee from the date of initial purchase; this typically applies only once per customer and to the initial service period.
- Renewed subscriptions after the initial period are generally not eligible under that guarantee unless local law provides otherwise.
Resellers and platform purchases
- Subscriptions purchased through resellers (other than Paddle) must follow the reseller's refund policy; Incogni cannot provide refunds in those cases.
- If you purchased through a platform, refund eligibility and procedures may be controlled by that platform; review the platform's policies.
Where to read the policy
For full details and to confirm eligibility, consult Incogni's stated terms and the home page information: Terms of Service and Incogni home.
Incogni plans and pricing
How to check current plans
Incogni offers subscription plans billed on different schedules. Exact prices and plan features can change, so always verify current pricing on the official site.
Official source
Do not rely on third-party summaries for price figures. See the official Incogni site for up-to-date plan and billing information: Incogni home.
Your consumer rights in Singapore
Cooling-off rights
Under Singapore law, there is generally no automatic 14-day cooling-off right for online digital subscription services; statutory cooling-off periods are more commonly applied to goods.
Practical implications
Refunds and cancellations therefore depend largely on the provider's contractual policy unless specific local consumer-protection rules apply. Incogni's 30-day guarantee is a contractual term, not a statutory right.
Customer experiences
Positive feedback
Many users praise the service for ease of use and visible removal progress. Independent reviews highlight spam-reduction results and a generally favourable Trustpilot score.
See an overview of reviews: Trustpilot: Incogni.
Negative feedback
Some customers report increased spam shortly after sign-up, slow long-term progress, or disappointing removal rates in specific cases. Experiences vary and you may see mixed results.
Independent articles discuss capabilities and verification of the process; for a comparative review see: CyberInsider review and Incogni's own blog: Incogni blog review.
Documentation checklist
Before contacting support
- Account email address used to register with Incogni.
- Order or invoice number and purchase date.
- Payment method used (card, PayPal, platform purchase).
If purchased via reseller or platform
- Proof of purchase from the App Store, Google Play, or reseller.
- Any correspondence with the reseller or platform about subscription or billing.
Common mistakes
Assuming website cancellation covers all purchases
Users sometimes cancel on the Incogni website even though they bought via the App Store or a reseller. That does not stop charges from those third parties.
Missing the refund window or not checking reseller rules
Another frequent error is assuming an automatic refund after cancellation. The 30-day guarantee applies only in specific circumstances; reseller/platform purchases follow their own refund rules.
Comparative recap
| Item | Period | Key points |
|---|---|---|
| Website subscription | annual / monthly | Cancel via your Incogni account; stops auto-renewal but service remains until period end. 30-day refund may apply to initial purchase. |
| App Store / Google Play | annual / monthly | Cancel in the App Store / Google Play account settings. Refunds and billing are governed by the platform. |
| Resellers (e.g., VPN providers) | annual / monthly | Cancellation and refunds handled by the reseller or provider; follow their customer support and terms. |
After cancelling
Confirm cancellation
Save any confirmation emails or screenshots after you cancel. Verify that auto-renewal is disabled in your account or platform subscription settings.
Follow-up resources
If you need policy details or to request support, consult Incogni's official pages: Terms of Service and Incogni home.
For user-oriented commentary and evaluations, see the Incogni blog: Incogni blog review.
Address
Head office
Incogni (corporate mailing) - 506 S Spring Street, Suite 13308, Los Angeles, CA 90013, United States.
Notes
This guide is for informational purposes and summarises publicly stated policies. For account-specific issues contact Incogni or the platform/reseller you used to purchase the subscription.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Incogni subscription online, log into your account, navigate to 'Subscription & billing', click 'Manage' next to your plan, select 'Cancel subscription', and follow the prompts. Remember to keep proof of your cancellation.
To cancel your Incogni subscription purchased through the App Store, go to your App Store account settings and follow the cancellation process there. Ensure you keep proof of your cancellation.
When you cancel your Incogni subscription, your account remains active until the end of the current billing period, but records of requests submitted on your behalf may still be retained according to Incogni's policies.
Incogni offers a 30-day money-back guarantee for the initial purchase. If you cancel within this period, you may be eligible for a refund, but check the terms for specific eligibility.
If you subscribed to Incogni via a reseller, you will need to check that reseller's cancellation and refund policies, as Incogni cannot provide refunds for those purchases. Refer to your reseller's customer support for assistance.