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Cancellation Krisp: Easy Method
What is Krisp
Overview
Krisp is an AI-driven noise cancellation and meeting-assist platform that removes background noise during voice and video calls. It also offers transcription, AI notes, action items, and other meeting features.
How it is delivered
Krisp is delivered as a subscription software service (SaaS) that runs on desktops and mobile devices and is billed either directly via the Krisp website or through app stores.
How to cancel Krisp
Cancel on the web (direct via Krisp website)
- Sign in to your Krisp account on the Krisp website.
- Go to Settings → Billing → Plan Details → Manage Subscription.
- Choose Downgrade (cancel). Access continues until the end of your current billing cycle.
Cancel via mobile app stores
- Apple App Store (iPhone/iPad/Mac): Settings → [Your Name] → Subscriptions → Krisp → Cancel Subscription.
- Google Play Store (Android): Open Play Store → Profile → Payments & subscriptions → Subscriptions → Krisp → Cancel.
What happens when you cancel
Access after cancellation
If you cancel a subscription billed directly by Krisp, your paid access remains active until the end of the current billing cycle. You retain subscription features until that date.
Data and renewals
Subscription data (transcripts, notes, settings) typically remain available according to Krisp’s data retention policies. The subscription will not auto-renew after cancellation.
Will I get a refund?
Direct (web) purchases
Payments made directly to Krisp are generally non‑refundable unless Krisp’s Terms of Use expressly state otherwise. Prepaid remainder refunds may be possible only where the Terms allow.
App Store and Google Play purchases
Refunds for App Store (Apple) and Google Play purchases are handled by those platforms under their refund processes. Krisp does not process those platform refunds.
Krisp plans and pricing
Price table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Pro (monthly) | S$21.60 | Monthly | Unlimited noise cancellation, transcription, AI notes & action items; 16+ language transcription; AI chat; 60 min/day accent conversion; 5 GB storage; basic integrations |
| Pro (annual) | S$10.80 | Monthly (billed annually) | Same as Pro monthly, but at discounted annual rate |
| Business (monthly) | S$40.50 | Monthly | Pro features plus SSO/SCIM, manager view, 4 h/day accent conversion, 30 GB storage, premium CRM integrations, admin controls |
| Business (annual) | S$20.25 | Monthly (billed annually) | Same as Business monthly, but at discounted annual rate |
| Call Center Core | S$13.50 | Monthly (billed annually) | Dual noise cancellation, after-call summaries, agent voice isolation, SSO/SCIM, usage analytics; min 40 seats typical |
Pricing notes
Prices above are estimated by converting published USD prices to SGD using an approximate exchange rate of 1 USD = 1.35 SGD.
Krisp does not publish direct SGD pricing on its site for Singapore as of the date of this guide.
Your consumer rights in Singapore
Legal framework
Under the Consumer Protection (Fair Trading) Act (CPFTA) in Singapore, digital content and services do not automatically carry a statutory right to refund unless the product is defective, not as described, or unfit for purpose.
How it applies to Krisp
Krisp’s “no automatic refunds” approach aligns with industry norms, but you may still seek a remedy if the service is defective or materially not as described.
For purchases via Apple App Store or Google Play, platform refund policies and procedures apply separately from Krisp’s direct policies.
Customer experiences
Positive feedback
Many users praise Krisp for effective background noise cancellation and improved call clarity. Users also appreciate features such as transcription and ease of use.
Negative feedback
Reported issues include billing disputes, slow or poor customer support, occasional performance problems (high CPU use, crashes), transcription losses, and unpredictable cancellation/refund outcomes.
Documentation checklist
What to gather before cancelling
- Account email and sign-in credentials used with Krisp.
- Subscription details: plan name, billing date, and payment method (web, Apple, or Google Play).
- Receipts or billing statements showing the charge you want to dispute.
What to have if requesting a refund
- A clear summary of the issue (dates, screenshots, error messages, failed features).
- Records of any prior support communications with Krisp.
Common mistakes
Cancelling in the wrong place
Many users try to cancel via the Krisp website when the subscription was purchased through the App Store or Play Store. If you bought via Apple/Google, you must cancel through that platform.
Assuming automatic refunds
Another common mistake is assuming cancellation automatically triggers a refund. For direct Krisp billing, payments are generally non‑refundable unless Terms specifically allow it.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund handling | Access after cancelling |
|---|---|---|---|
| Web (direct) | Sign in → Settings → Billing → Plan Details → Manage Subscription → Downgrade (cancel) | Payments non‑refundable unless Terms state otherwise | Access continues until end of current billing cycle |
| Apple App Store (iOS) | Settings → [Your Name] → Subscriptions → Krisp → Cancel Subscription | Refunds handled by Apple via Apple’s refund process | Depends on Apple billing; typically access until end of paid period |
| Google Play Store (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Krisp → Cancel | Refunds handled by Google Play under its policies | Depends on Google billing; typically access until end of paid period |
Takeaway
Cancel from the platform where you purchased the subscription to avoid delays and to follow the correct refund procedure for that platform.
After cancelling
Next steps
Keep confirmation emails or screenshots showing the cancellation and end-of-service date. Monitor your payment method for any unexpected charges after cancellation.
Helpful links
Address
Local address
KRISP 1 PTE. LTD. (registered in Singapore)
9 Raffles Place #26‑01 Republic Plaza, Singapore 048619
Contact notes
There is no separate local cancellation portal; cancellation is handled through the account settings or the app platform used to purchase the subscription.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Krisp subscription on the web, sign in to your Krisp account, go to Settings, then Billing, select Plan Details, and choose Manage Subscription to downgrade (cancel). Ensure you keep proof of your cancellation request.
Payments made directly to Krisp are generally non-refundable unless stated otherwise in Krisp’s Terms of Use. If you need a refund, check your contract for specific terms and consider sending a written request.
To cancel your Krisp subscription via the Apple App Store, go to Settings, tap on your name, select Subscriptions, find Krisp, and choose Cancel Subscription. Keep a record of your cancellation for future reference.
After canceling your Krisp subscription, you will retain access to all features until the end of your current billing cycle. Make sure to verify the billing details in your account settings.
Yes, to cancel your Krisp subscription through the Google Play Store, open the Play Store, go to your Profile, select Payments & subscriptions, find Subscriptions, locate Krisp, and choose Cancel. Document your cancellation request for proof.