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Cancellation Litmus: Easy Method
What is Litmus
Overview
Litmus is an email testing, analytics and campaign optimisation platform designed to help teams build, test and analyse email campaigns across clients and devices.
It focuses on email previews, QA automation, builder tools and ESP integrations to streamline email production and delivery.
Core uses
Marketers and developers use Litmus to validate rendering across clients, diagnose issues and measure engagement.
The service includes collaborative tools, automated QA and reporting that integrate with common email service providers.
How to cancel Litmus
Cancel or pause via the web (direct account)
- Sign in to your Litmus account and go to Account Settings to manage your subscription.
- For Basic or Plus monthly plans you may pause or cancel; a pause lasts up to 60 days and cancellation ends at the close of your current billing period.
- Annual plans cannot be cancelled mid‑term, but you can turn off auto‑renewal to stop renewal at the end of the term.
- There is no cancellation fee for user‑initiated cancellations. For details see an independent summary of Litmus cancellation rules: Postclic - How to cancel Litmus.
App Store / Google Play subscriptions
- Litmus does not offer in‑app subscriptions through the Apple App Store or Google Play.
- All billing and cancellations must be handled via the Litmus web interface and not via mobile app stores.
- For third‑party billing questions, verify your billing source before contacting Litmus support.
What happens when you cancel
Access and billing
If you cancel a monthly plan, service continues until the end of the current billing period unless you cancelled during a free trial.
Free trials end immediately on cancellation and will not convert to a paid subscription if cancelled before the trial ends.
Data and account state
After cancellation you will retain access until the billing period ends; account data handling follows Litmus' standard policies as set out in their Terms.
If you pause a subscription (where allowed), the pause duration and data availability are subject to the account settings and Litmus policies.
Will I get a refund?
Standard refund policy
- According to Litmus' Terms, payments are generally non‑cancelable and non‑refundable for partial subscription terms, upgrades/downgrades or unused time.
- Cancellation by a customer does not automatically entitle you to a refund for the remaining period.
Exceptions and special cases
- If Litmus terminates your account without cause, Litmus may provide a pro‑rata refund for the unused post‑termination period per their Terms: Litmus Terms.
- Litmus offers a free trial (typically 7 days) which you must cancel before the trial ends to avoid charges.
Litmus plans and pricing
Overview of available entries
The table below shows approximate Singapore dollar conversions provided for common plan entries and legacy tiers.
For precise Singapore pricing contact Litmus sales directly; the figures below are approximations only.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Core | approx. S$680.00 | Monthly | 5 full users; 2,000 email previews/month; 500,000 opens; 50,000 personalize impressions; automated QA, email builder, ESP integrations |
| Core | approx. S$6,760.00 | Annual | Same as monthly Core, with ~17% discount for annual billing |
| Plus (legacy) | approx. S$220 - 270 | Monthly | 5 users; legacy features before August 2025 pricing change |
| Basic (legacy) | approx. S$108 - 135 | Monthly | Single user entry‑level plan before August 2025 |
Your consumer rights in Singapore
What Litmus' policy means for Singapore consumers
Litmus' Terms and Help documentation state there is no automatic 14‑day statutory right of withdrawal or refund for paid subscriptions.
Refunds are generally not provided for unused time when you cancel; only limited pro‑rata refunds may apply if Litmus terminates your account without cause.
Actions you can take locally
- Cancel free trials before expiry to avoid charges.
- Keep billing records, invoices and communications in case you need to escalate a dispute.
- If you believe a merchant breached consumer law, consider contacting local consumer protection bodies in Singapore for advice.
Customer experiences
Positive feedback
Many users praise Litmus for being user‑friendly with comprehensive testing and useful visuals for email previews.
Customers frequently cite strong QA and analytics features that streamline email production workflows.
Negative feedback
Common complaints include significant price increases, billing disputes and dissatisfaction over refund refusals.
Public reviews highlight concerns about cost for small teams and occasional performance glitches; see aggregated feedback on platforms like Trustpilot.
Documentation checklist
What to gather before cancelling
- Account email and account ID (if available).
- Latest invoice or payment confirmation showing billing period and amount.
- Proof of any communications with Litmus support about billing or cancellation.
Optional supporting documents
- Screenshots of subscription settings showing current plan and auto‑renewal status.
- Records of trial start and planned end dates if you are cancelling a free trial.
- Company purchase order or billing contact details if applicable.
Common mistakes
Missing renewal windows
Customers often forget to cancel before a free trial ends and are billed for a paid subscription as a result.
Set calendar reminders for trial end dates to avoid unwanted charges.
Assuming app store billing
Some users mistakenly try to cancel via App Store / Google Play when Litmus billing is handled on the web; this delays resolution.
Always check your billing source (credit card or Litmus invoice) before attempting to cancel through a mobile store.
Comparative recap
Key cancellation and refund points
The table below summarises what to expect from Litmus regarding cancellation, refunds and trial rules.
Use this as a quick reference when planning to pause or end a subscription.
| Topic | Litmus (what to expect) | Period |
|---|---|---|
| Cancel via account | Cancel or pause Basic/Plus monthly plans via Account Settings; pause up to 60 days. | Monthly |
| Annual plans | Cannot be cancelled mid‑term; you can turn off auto‑renewal to stop renewal at term end. | Annual |
| Refunds | Payments are generally non‑refundable; pro‑rata refund only if Litmus terminates your account without cause. | Varies |
| Free trial | Free 7‑day trial available; cancel before trial ends to avoid charges. | 7 days |
After cancelling
Next steps
- Save a copy of your cancellation confirmation and any end‑date information.
- Check that auto‑renewal is turned off for annual plans if you want to prevent future billing.
Helpful links and further reading
- Litmus Terms and refund rules: https://www.litmus.com/terms
- Independent cancellation guide summary: Postclic - Cancellation Litmus
- Pricing and market commentary: EmailWarmup - Litmus pricing
Address
Corporate address
Litmus corporate headquarters (US):
100 Summer St, Suite 2900, Boston, MA 02110, USA
Singapore note
There is no Singapore office for the Litmus email‑SaaS entity; local business listings mentioning "Litmus" may refer to unrelated firms.
For account or billing support contact Litmus via your account portal or official Litmus support channels listed on their website.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Basic or Plus monthly plan, sign in to your Litmus account, go to Account Settings, and manage your subscription. You can pause or cancel, with a pause lasting up to 60 days. Remember to keep proof of your cancellation request.
If you cancel during your free 7-day trial, your trial will end immediately and you will not be charged. Ensure you cancel before the trial period ends to avoid any charges.
Generally, payments for annual subscriptions are non-refundable. However, if Litmus terminates your account without cause, you may receive a pro-rata refund for the unused period. Keep proof of your cancellation request.
For annual plans, you cannot cancel mid-term, but you can turn off auto-renewal to prevent renewal at the end of the term. Check your account settings for this option and keep proof of your request.
No, Litmus does not offer in-app subscriptions through the App Store or Google Play. All cancellations must be handled via the Litmus web interface. For any billing questions, verify your billing source before contacting support.