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Cancellation Miro: Easy Method
What is Miro
Overview
Miro is an online collaborative whiteboard platform used by teams for brainstorming, planning, and visual collaboration in real time.
Key uses
Teams use Miro for workshops, remote meetings, diagramming and integrating with other productivity tools.
How to cancel Miro
Cancel via Admin console (web)
- Only Team admins, Billing admins or Company admins can cancel paid Starter or Business subscriptions.
- Sign in to Miro and go: Dashboard → profile avatar → Admin console → Billing → Cancel subscription.
- Follow on-screen confirmation prompts to complete cancellation.
Cancel iOS or Android store subscriptions
- If you purchased through Apple App Store, cancel in your Apple subscription settings; Miro cannot cancel or refund App Store subscriptions directly.
- If you purchased through Google Play, cancel in Google Play Store subscriptions; Miro cannot cancel or refund Play Store purchases directly.
- Check the store receipts and subscription status in your device account to confirm cancellation.
What happens when you cancel
Access and features
Access to paid features continues until the end of the current billing period after cancellation.
After the paid period ends, boards become view-only unless you re-subscribe or upgrade.
Billing and invoices
There are no pro-rated refunds for unused time on web subscriptions; unpaid invoices are typically charged immediately.
For store purchases, billing and refunds are handled by Apple or Google according to their policies.
Will I get a refund?
Web subscription refunds
Miro’s general policy does not provide refunds for unused time remaining after cancellation for web subscriptions.
Exceptions may be considered case-by-case for incorrect charges if you contact Miro Support.
App Store / Google Play refunds and cooling-off
- Refunds for purchases through the App Store or Google Play are handled exclusively by Apple or Google.
- Miro’s publicly available documentation does not offer an automatic 14-day cooling-off refund policy for subscriptions.
Miro plans and pricing
Pricing snapshot
Below are approximate Singapore-dollar equivalents and feature highlights for Miro plans.
Notes about billing
Miro lists prices in USD; shown SGD amounts are approximations based on an estimated exchange rate and do not include Singapore GST.
Actual billed amounts depend on currency conversion at the billing date and applicable taxes.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Free | US$0 (~S$0) | Free / Always free | 3 editable boards, unlimited members, core templates & integrations |
| Starter (annual billing) | approx. S$10.80 per member/month (plus GST) | Monthly (billed annually) | Unlimited boards, private boards, exports, version history, Brand Center, AI credits, meeting tools |
| Starter (monthly billing) | approx. S$13.50 per member/month (plus GST) | Monthly | Same as above |
| Business (annual billing) | approx. S$21.60 per member/month (plus GST) | Monthly (billed annually) | All Starter features, secure guest access, expanded AI credits, advanced diagramming, SSO, synced copies |
| Business (monthly billing) | approx. S$27.00 per member/month (plus GST) | Monthly | Same as above |
Your consumer rights in Singapore
General guidance
Miro’s public policy disclaims refunds for unused subscription time and places responsibility on users to cancel before renewals.
There is no explicit 14-day statutory cooling-off right referenced in Miro’s documentation for automatic refunds.
If you have a dispute
- Keep proof of cancellation, invoices and communication with Miro or app stores.
- For store purchases rely on Apple’s or Google’s refund processes; for web purchases request review via Miro Support.
- If unresolved, escalate with your payment provider or Singapore consumer protection channels as appropriate.
Customer experiences
Positive feedback
Many users praise Miro’s infinite canvas, templates and collaboration features, noting it is useful for remote work and workshops.
Some reviewers highlight strong integrations and an intuitive interface for visual collaboration.
Negative feedback
Common complaints include opaque billing, unexpected seat charges, and difficulty cancelling or removing payment methods.
Other reports mention slow customer support response, perceived hidden costs, and occasional workflow or data concerns.
Documentation checklist
What to gather before cancelling
- Account email and subscription ID or team name.
- Current invoice(s) and billing receipts.
- Screenshot of subscription status and cancellation confirmation (if available).
What to keep after cancelling
- Confirmation of cancellation and end-of-period date.
- Bank or card statements showing charges and any disputed items.
- Correspondence with Miro Support or app store support for records.
Common mistakes
Assuming deletion cancels billing
Deleting the Miro app or removing team members does not automatically cancel subscriptions; you must cancel via the admin console or the store used to purchase.
Not checking who can cancel
Only account admins with billing permissions can cancel a team or company subscription; non-admins cannot complete cancellation.
Expecting an automatic refund
Many users assume a pro-rated refund will be issued after cancellation. Miro’s web policy does not provide refunds for unused time except in limited, case-by-case situations.
Comparative recap
Quick comparison
This table summarizes where to cancel and who handles refunds for each purchase method.
Use this to choose actions
Follow the row that matches how you originally purchased Miro to ensure proper cancellation and refund routing.
| Purchase method | Where to cancel | Who handles refunds |
|---|---|---|
| Web (Admin console) | Admin console → Billing → Cancel subscription | Miro (no refunds for unused time; case-by-case for incorrect charges) |
| App Store (iOS) | Apple App Store subscription settings | Apple |
| Google Play (Android) | Google Play Store subscriptions |
After cancelling
Confirm and save records
Save the cancellation confirmation and note the date when paid features will end for your account.
Check that team members' access reflects the change and export any needed data before edit access ends.
Helpful links
- Miro - Pricing
- Miro - Terms of Service
- Guidance on cancelling Miro (Postclic)
- User reviews and experiences (Trustpilot)
Address
Registered office in Singapore
160 Robinson Road, #14‑04, Singapore Business Federation Center, Singapore 068914
Notes about contacting local operations
The registered Singapore office may be used for business correspondence; cancellations for subscriptions are handled through account admin tools or the app stores, not by visiting the office.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Miro subscription via the Admin console, sign in to Miro, go to Dashboard → profile avatar → Admin console → Billing → Cancel subscription, and follow the on-screen prompts. It's important to note that only Team admins, Billing admins, or Company admins can perform this action.
If you subscribed to Miro through the Apple App Store, you need to cancel it in your Apple subscription settings, as Miro cannot cancel or refund App Store subscriptions directly. Ensure you check your subscription status in your Apple account.
After canceling your Miro subscription, you will retain access to paid features until the end of the current billing period. Once that period ends, your boards will become view-only unless you choose to re-subscribe or upgrade.
Miro's general policy does not provide refunds for unused time after cancellation for web subscriptions. However, exceptions may be considered on a case-by-case basis for incorrect charges if you contact Miro Support.
To cancel your Miro subscription purchased through Google Play, go to your Google Play Store subscriptions and cancel it there. Miro cannot cancel or refund Play Store purchases directly, so make sure to verify your cancellation status in your Google account.