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Cancellation Mixmax: Easy Method
What is Mixmax
Overview
Mixmax is a subscription-based SaaS tool that enhances email productivity for individuals and teams. It offers features such as email tracking, scheduling, templates, sequences, and CRM integrations.
Primary uses
Teams use Mixmax for sales engagement, meeting scheduling, and automation to save time and improve outreach. It integrates with common CRMs and supports shared team workflows.
How to cancel Mixmax
Cancel on the web
- Sign in to your Mixmax dashboard and locate your subscription or billing settings to cancel from the account area.
- Alternatively, email [email protected] requesting cancellation and include your account details (email and plan) to speed processing.
- Refer to Mixmax’s Fair Billing Policy for rules about billing and cancellation: Mixmax Fair Billing Policy.
Cancel via app stores (Apple/Google)
- There is no documented in-app cancellation method for Mixmax. If you subscribed through an app store, you still must cancel via the Mixmax web dashboard or contact Mixmax support.
- If you cannot cancel on the web, contact Mixmax support and include proof of the store charge so they can advise next steps.
- Third-party summaries note the absence of an in-app cancellation flow: Postclic summary.
What happens when you cancel
Access and billing
Cancellation takes effect at the end of your current paid billing period (monthly or annual). You retain access until that period ends.
Data and account
Your account and stored data typically remain accessible during the remaining paid term. Confirm retention or deletion policies with support before cancelling if you need exports.
Will I get a refund?
Mixmax policy
Mixmax’s Terms of Service state that all fees are non-refundable. This is the company’s baseline position for charges.
See the official terms: Mixmax Terms of Service.
Exceptions and review
- Mixmax’s Fair Billing Policy indicates refund or credit requests for monthly plans may be reviewed case-by-case (for example, accidental renewals or unused subscriptions).
- Partial refunds for annual plans are generally not provided, though remaining time may be transferable to another user per policy.
- Some reports suggest Mixmax may consider requests made shortly after a charge (approximately 14 business days) for unused monthly accounts, but this is not guaranteed.
- Official billing rules: Mixmax Fair Billing Policy.
Mixmax plans and pricing
Pricing overview
Mixmax publishes several plan tiers and add-on Copilot bundles. Singapore-specific SGD prices are not published; the table below uses approximate SGD conversions noted in provided data.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Email tracking, meeting booking, templates, polls/surveys |
| SMB | S$46.00 (approx.) | Monthly | Sales engagement & calendaring: email sequences, shared templates, CRM auto-BCC, remove Mixmax signature |
| Growth | S$88.00 (approx.) | Monthly | All SMB features plus personalization, round-robin scheduling, custom branding, analytics, AI Compose, Smart Send |
| Growth + CRM | S$120.00 (approx.) | Monthly | Growth features plus Salesforce or HubSpot integration, API/webhook automation |
| Inbox Copilot | S$39.00 (approx.) | Monthly (annual billing) | Inbox categorization, tracking, smart signals, meeting scheduling |
| Meeting Copilot | S$39.00 (approx.) | Monthly (annual billing) | Pre-meeting prep, meeting notes, follow-ups |
| Engagement Copilot | S$66.00 (approx.) | Monthly (annual billing) | AI sequence creation, multichannel sequences, personalization |
| Mixmax Bundle | S$120.00 (approx.) | Monthly (annual billing) | All three Copilots |
| Mixmax Bundle (monthly billing) | S$145.00 (approx.) | Monthly | All three Copilots |
| Team Essentials (up to 5 users) | S$269.00 (approx.) | Monthly | Collaborative sales engagement with Salesforce integration, interactive email content, scheduling |
Your consumer rights in Singapore
General protections
Singapore’s consumer protection framework (for example, the Consumer Protection (Fair Trading) Act) allows consumers to challenge unfair practices.
There is no automatic statutory right to refunds for digital subscription services unless there is misrepresentation, deceptive billing, or other unfair conduct.
Practical steps in Singapore
- If you believe billing was deceptive or cancellation was impeded, file a complaint with CASE (Consumers Association of Singapore) for mediation.
- Keep receipts, billing records, and correspondence; these strengthen complaints about unfair billing or misrepresentation.
- Consider legal advice for complex disputes - consumer frameworks are fact-specific for digital services.
Customer experiences
Positive feedback
Many users praise Mixmax’s ease of use, strong email tracking, scheduling, templates, and automation features that save time for sales and operations teams.
Positive reports highlight effective sequences, calendar integrations, and productivity gains in outreach workflows.
Negative feedback
Some customers report difficulty cancelling, unexpected charges, unclear billing, and poor refund follow-up. These complaints are visible on public review sites.
Other concerns include perceived aggressive marketing and occasional billing mix-ups (e.g., being moved to annual plans without clear consent).
Documentation checklist
Before you cancel
- Account email, subscription ID, and the plan name you are subscribed to.
- Billing receipts or credit card statements showing the charge date and amount.
- Any correspondence with Mixmax support about billing, cancellations, or refunds.
Proof to keep after cancelling
- Confirmation of cancellation (email or dashboard screenshot) showing the end-of-service date.
- Exported data you need from the account (templates, sequences, contacts) before access ends.
- Records of any refund or credit approvals if provided.
Common mistakes
Billing misunderstandings
Users sometimes assume cancelling mid-period will produce a pro rata refund. Mixmax’s stated policy is non-refundable fees except in case-by-case reviews for monthly plans.
Always check whether you were on a monthly or annual plan to avoid surprises about non-refunds for annual billing.
Cancellation steps missed
Subscribers occasionally miss cancelling via the Mixmax web dashboard and instead try to cancel only through an app store, which does not have a documented in-app cancellation method.
Also, failing to request a written cancellation confirmation can make disputes harder to resolve later.
Comparative recap
Quick comparison
The table below summarizes how Mixmax’s stated policies compare to common user expectations on cancellation and refunds.
What to expect
| Aspect | Policy (official) | Practical outcome |
|---|---|---|
| Cancellation method | Cancel via Mixmax dashboard or email support | Users must act on the web or contact support; app stores do not provide in-app cancellation |
| Refunds | Fees are generally non-refundable (Terms of Service) | Monthly refunds may be reviewed case-by-case; annual refunds rarely provided |
| Billing timing | Cancellation effective end of paid period | Access continues until period ends; billing stops on renewal |
| Dispute route | No statutory automatic refund for digital subscriptions | File with CASE in Singapore for deceptive billing or seek direct support resolution |
After cancelling
Confirm cancellation
- Save any cancellation confirmation emails or dashboard screenshots showing your subscription end date.
- If you do not receive confirmation, follow up with [email protected] and request written confirmation.
Useful links and next steps
- Mixmax Fair Billing Policy: https://www.mixmax.com/fair-billing-policy
- Mixmax Terms of Service: https://www.mixmax.com/legal/terms-of-service
- Mixmax Pricing overview: https://www.mixmax.com/pricing/
- Cancellation summary by Postclic: https://www.postclic.com/en-za/letters/software-saas/cancellation-mixmax/
- Public reviews and complaint patterns: https://www.trustpilot.com/review/mixmax.com
Address
Company address
Mixmax listed corporate address (US office): 500 Yale Ave N, Seattle, Washington, 98109 US.
Local note
If you are in Singapore and need consumer assistance, gather all billing records and contact CASE (Consumers Association of Singapore) for guidance on disputes involving digital subscription billing.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Mixmax subscription, sign in to your Mixmax dashboard and locate your subscription settings. Alternatively, you can email [email protected] with your account details to request cancellation.
If you subscribed via an app store, you must still cancel through the Mixmax web dashboard or contact Mixmax support. App stores do not provide in-app cancellation options.
After canceling Mixmax, you will retain access to your account and stored data until the end of your current billing period. Confirm data retention policies with support if you need to export data.
According to Mixmax's Terms of Service, fees are generally non-refundable. However, requests for refunds on monthly plans may be reviewed on a case-by-case basis.
Your cancellation will take effect at the end of your current paid billing period, meaning you will continue to have access until that period ends.