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Cancel NOTTA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Notta service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Notta: Easy Method
What is Notta
Service overview
Notta is a subscription-based SaaS tool that converts audio and video into text for notes, meetings and captions.
It offers real-time transcription, file import, translation and export features across mobile and web platforms.
How people use it
Users rely on Notta for meeting transcripts, interviews, study notes and quick voice-to-text workflows.
Plans vary by minutes and features; mobile in‑app purchases are offered through platform stores.
How to cancel Notta
Key requirement before you cancel
Subscriptions auto-renew by default; deleting the app or account does not cancel billing.
You must cancel via the platform where you purchased the subscription.
Steps by platform
- App Store (Apple): Cancel from your Apple account subscriptions in Settings on your device or via the App Store subscription management.
- Google Play: Cancel from Google Play Subscriptions in the Play Store app or via play.google.com Subscriptions.
- Notta Web: Sign in to Notta web, go to Profile → Billing → Cancel subscription to stop renewals on the web plan.
- Timing: Cancel at least 24 hours before the next billing date to avoid the upcoming charge.
What happens when you cancel
Access and feature availability
After cancelling, you typically retain paid features until the end of your paid billing period.
Once the paid period ends, access reverts to the free tier limits or account features available to free users.
Billing and renewal
Cancellation stops future auto-renewals; it does not retroactively refund charges unless a refund is granted.
If you purchased via App Store or Google Play, the store controls billing and may be the point of contact for disputes.
Data and account retention
Your transcripts and account data usually remain tied to your account after cancellation, subject to Notta's retention policies.
Export or back up any important files before you lose access to premium export or storage features.
Will I get a refund?
Notta's standard policy
Notta's general position is that subscriptions are non-refundable by default.
This means routine subscription charges are not automatically refunded after cancellation.
Exceptions and platform refunds
- App Store / Google Play purchases: Refund requests must be made to Apple or Google; Notta cannot directly issue those refunds.
- Terms-based exception: Notta’s Terms of Service may allow refunding unused prepaid portions if termination is by either party - this can be a case-by-case decision.
- If you believe you qualify for an exception, document timing and contact support promptly to request review.
For context on termination and prepaid fees, see a third-party summary at Postclic: Cancellation - Notta.
Notta plans and pricing
Official in‑app pricing snapshot
The table below lists App Store (Singapore) in-app purchase prices captured in the verified data.
Features shown are the primary highlights per plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| Notta Pro Monthly (in-app purchase via App Store) | S$19.98 | Monthly | 1,800 transcription minutes/month; real-time transcription; file import; web meeting auto-transcription; export; translation; custom vocabulary; AI summaries; proofreading; playback features |
| Notta Annual Pro Plan (in-app purchase via App Store) | S$179.98 | Annual | Same Premium/Pro features as monthly - billed annually; discounted effective monthly rate |
| Annual Pro Plan (discounted) (in-app purchase via App Store) | S$149.98 | Annual | Same as Annual Pro Plan - appears as a promotional/discounted option |
| Annual Pro Plan for Education (in-app purchase via App Store) | S$79.98 | Annual | Pro features at an educational discount |
| Continuous monthly VIP (in-app purchase via App Store) | S$11.98 | Monthly | Likely a limited or promotional VIP subscription (features not fully detailed) |
Where to confirm current prices
App Store prices can change; check the Singapore App Store listing for the latest in-app prices.
Notta’s website shows international pricing in USD and may differ from in-app local pricing.
Your consumer rights in Singapore
Cooling-off and digital services
Singapore law provides a 14-day cooling-off period for certain purchases, but digital subscription services are often exempt unless specified in the contract.
This means automatic rights to cancel and obtain refunds are not guaranteed for online SaaS subscriptions.
Platform and store policies
- Apple and Google have regional refund processes and may consider refund requests based on eligibility and platform discretion.
- If you paid through a store, submit refund requests through that store’s refund channels; store policies often control outcomes.
Practical advice for disputes
Document your cancellation attempts, billing dates and any communications when you seek refunds or dispute charges.
Notta’s Terms of Service may permit refunds of unused prepaid fees upon termination in some cases - seek review from support and keep records.
Customer experiences
Positive reports
- Some users praise multilingual transcription, useful mobile features and responsive support in specific cases.
- App Store reviews show users in Singapore calling the app “really a good app for transcription.”
Negative reports
- Many reviews on Trustpilot are 1‑star, citing issues like unauthorized charges, difficulty cancelling and refund denials.
- Complaints include unclear trial terms, unexpected post-trial charges, poor translation accuracy and stability problems.
Where to read reviews and summaries
To view user reviews and independent write-ups, see the Trustpilot listing and third-party reviews.
Examples: Notta on Trustpilot and a product review at tldv: Notta review.
Documentation checklist
What to gather before contacting support
- Subscription receipts or invoices showing charge dates and amounts.
- Screenshots of subscription status and any cancellation attempts or in-app settings.
- Dates and times of trial start, cancellation attempts and renewal charges.
- Payment method records (bank or card statements) showing the charge to Notta or the store.
How to present your case
- Prepare a concise timeline of actions (signup, trial cancellation, renewal date, support contact).
- Attach evidence (screenshots, receipts) when contacting the platform or Notta support.
Common mistakes
Assuming deleting the app cancels billing
Many users mistakenly delete the Notta app and assume the subscription stops. Deleting the app does not cancel an active subscription.
Cancel directly through App Store, Google Play or Notta web to stop renewals.
Missing the cancellation deadline
Waiting until the billing date or the day of renewal often leads to an unavoidable charge; Notta requires cancellation at least 24 hours before the next billing date.
Always cancel earlier, and keep proof of cancellation to support any dispute.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refund responsibility | Recommended deadline to cancel | Typical ease |
|---|---|---|---|---|
| App Store purchase | Apple account / App Store subscriptions | Apple / App Store decides refunds | At least 24 hours before next billing | Medium - depends on Apple support and proof |
| Google Play purchase | Google Play Subscriptions | Google / Play Store decides refunds | At least 24 hours before next billing | Medium - Google refund process applies |
| Notta Web subscription | Notta web: Profile → Billing → Cancel subscription | Notta generally non-refundable; possible pro‑rata exception per TOS | At least 24 hours before next billing | Varies - some reports of difficulty; keep records |
How to choose the right route
If you purchased in‑app, always start with the store’s subscription manager for cancellation and refund requests.
If you used Notta web, cancel in your web Profile → Billing and contact Notta support with documentation for any refund request.
After cancelling
Confirm and keep records
- Save confirmation of cancellation and any emails or screenshots showing the cancellation timestamp.
- Check your next billing date and payment statements to make sure no further charges occur.
Useful links
- Notta pricing and official information: Notta Pricing
- Notta on the Singapore App Store: Notta - App Store (SG)
- Third-party cancellation summary: Postclic: Cancellation - Notta
- Independent review and user feedback: tldv Notta review and Notta on Trustpilot
- Toolguide summary and user concerns: Toolguide - Notta
Address
Registered office
NOTTA PTE. LTD., 9 Raffles Place, #26‑01, Republic Plaza, Singapore 048619.
Notes on contacting the company
No separate cancellation postal address is published; manage cancellations through the platform where you purchased or via the Notta web interface.
Keep records of all communications and receipts when seeking refunds or resolving billing issues.