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Cancellation Notta: Easy Method
What is Notta
Service overview
Notta is a subscription-based AI transcription and note-taking service that converts audio and video into searchable text in real time.
It is used for meetings, interviews and content capture across web and mobile apps and operates under a subscription model.
Where subscriptions come from
Subscriptions can be purchased through Notta's web interface, the Apple App Store, or Google Play.
How you bought the subscription determines how you must cancel and where you request refunds.
How to cancel Notta
Canceling a subscription purchased via Apple App Store
- Open your Apple account subscription management in Settings or App Store on your device.
- Find the Notta subscription and cancel from your Apple account - deleting the app or your Notta account will not stop billing.
- Cancel at least 24 hours before the next billing date to avoid another charge.
Canceling a subscription purchased via Google Play
- Open Google Play, go to Subscriptions, select Notta and choose Cancel subscription.
- Deleting the app or the Notta account does not cancel Google Play billing.
- Remaining days after cancellation stay active but are not refundable; cancel at least 24 hours before renewal.
Canceling a subscription purchased on Notta web
- On a computer, log in to Notta web and go to Profile > Billing.
- Click "Cancel subscription" and follow prompts to confirm cancellation.
- Your account will remain active until the end of the current billing cycle.
What happens when you cancel
Access after cancellation
If you cancel a web purchase, you keep access until the billing period ends.
For app store purchases, access behaviour depends on the store; typically the remaining paid period remains active.
Renewal and billing
Cancellations must be done through the original purchase channel to stop future charges.
Allow at least 24 hours before the next billing date to ensure the cancellation takes effect.
Data and account status
Cancelling a subscription does not automatically delete your Notta account or data.
If you want your account/data removed, follow Notta's account deletion process after cancelling the subscription.
Will I get a refund?
Notta's stated refund policy
Notta's official help states that subscriptions are generally non-refundable.
For details see Notta's refund policy.
Purchases via Apple or Google
- Refunds for App Store or Google Play purchases must be requested through the relevant store's refund process.
- Notta cannot directly refund purchases made via Apple App Store or Google Play.
Terms of Service exception
Notta's Terms of Service (effective March 11, 2025) state that if either party terminates the subscription, prepaid fees for the remainder of the subscription term must be refunded.
This creates a potential exception to the general non-refundable policy - check the Terms and contact support if you believe the exception applies.
Notta plans and pricing
Pricing availability
No detailed public pricing data was available in the verified sources for this guide.
If you need exact plan prices, contact Notta or view pricing on their web app when logged in.
How to get a price
Pricing is shown in the Notta web app and during checkout on supported stores.
Contact support via your account for plan specifics or invoices.
| Plan | Price | Period |
|---|---|---|
| Basic / Free | Contact for pricing | Contact for pricing |
| Pro / Premium | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
General considerations
Notta's help and Terms describe its commercial refund stance and a contractual refund exception on termination.
South African consumers may have additional statutory rights under local consumer law.
Taking action in South Africa
- Check your purchase channel (Apple, Google, or Notta web) and use that channel's procedures first.
- If you believe a refund or redress is due, contact Notta support and your payment provider promptly.
If you need further help
If you cannot resolve the issue with Notta or the app store, consider lodging a complaint with South African consumer protection bodies or seeking advice from a local consumer rights organisation.
Keep documentation of charges, cancellations and communications when escalating a dispute.
Customer experiences
Positive reports
Some users report successful outcomes - one Trustpilot reviewer said support refunded the full amount within one day after contacting customer service about a project cancellation.
Positive experiences typically reference responsive support and timely refunds when Notta agreed to them.
Negative reports
Other reviewers on Trustpilot report unauthorized recurring charges after they believed they had cancelled and poor customer support response.
These mixed reports suggest checking your billing statements closely and documenting cancellations.
What to take away
- Keep records of cancellation confirmations and timestamps.
- If charged after cancellation, contact the purchase store (Apple/Google) and your card issuer if needed.
Documentation checklist
Essential items to gather
- Subscription confirmation email or receipt.
- Screenshots of subscription status and cancellation confirmations.
- Billing statements showing the charge(s).
Support communications
- Copies of any messages or support tickets with Notta or the app store.
- Dates and times of attempted cancellations and any error messages.
Common mistakes
Deleting the app without cancelling
Many users delete the Notta app assuming it cancels the subscription; it does not. Always cancel through the original purchase channel.
Waiting too long to cancel
Canceling after the renewal date can result in another charge. Aim to cancel at least 24 hours before the next billing date.
Contacting the wrong support channel
If you purchased through Apple or Google, contacting Notta alone may not stop charges - use the store's subscription management and refund flows.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund responsibility by purchase channel.
How to use this table
Find the channel you used to buy Notta and follow the indicated steps for cancellation and refunds.
| Channel | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Apple App Store | Cancel via your Apple account subscriptions | Apple handles refunds; Notta cannot directly refund App Store purchases | Remaining paid period typically remains active; check Apple policy |
| Google Play | Cancel via Google Play > Subscriptions | Google Play handles refunds; Notta cannot directly refund Google purchases | Remaining paid period typically remains active but non-refundable |
| Notta web | Profile > Billing on Notta web, click "Cancel subscription" | Contact Notta support; Terms may require refund of prepaid remainder on termination | Account active until the end of the billing cycle |
After cancelling
Immediate next steps
- Save any cancellation confirmation emails or screenshots.
- Monitor your bank or card statements for unexpected charges.
Where to get help
Notta's cancellation instructions are available on their help site. See the cancellation article for details:
How can I cancel my subscription? (Notta Support)
For refund policy information refer to Notta's help and Terms of Service:
Do you offer refunds? (Notta Support)
Escalation tips
If charges persist after following the correct cancellation steps, contact your payment provider or card issuer to dispute unauthorized charges.
Keep all documentation when escalating to the store, Notta, or your bank.
Address
Registered office
NOTTA PTE. LTD., Republic Plaza, 9 Raffles Place, #26‑01, Singapore 048619.
When to use this address
Use the registered office address for formal written notices or postal correspondence where required.
For routine support or refund requests, use the in-app support channels or help articles linked above.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.