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Cancellation Onesignal: Easy Method
What is Onesignal
Overview
OneSignal is a SaaS platform for push notifications, in‑app messaging, and related user engagement tools. It provides real‑time analytics, segmentation, and A/B messaging features to help teams reach users across web and mobile.
Typical use cases
Businesses use OneSignal to send targeted notifications, run campaigns, and monitor delivery/performance metrics. A free tier is available alongside paid Growth, Professional, and Enterprise offerings.
How to cancel Onesignal
Cancel Growth (web self‑service)
- Sign in to your OneSignal dashboard.
- Go to the Billing tab and disable or cancel auto‑renewal for the Growth plan.
- Confirm the cancellation action and keep a copy or screenshot of any confirmation message.
- Note: Growth cancellations are handled in the dashboard and the account will downgrade at the end of the current billing period.
Cancel Annual Professional / Enterprise
- Annual Professional and Enterprise plans cannot be self‑cancelled in the dashboard.
- Contact your OneSignal account representative or your sales contact to request cancellation.
- Record communications and any cancellation reference numbers from your account rep.
What happens when you cancel
Access and feature changes
When you cancel a paid Growth plan, your subscription will remain active until the end of the current billing period.
At the period end the account will downgrade to the free tier and paid features will no longer be available.
Billing and account status
There are no cancellation fees for Growth plan cancellations processed via the dashboard, but OneSignal does not provide pro‑rata refunds.
For Annual Professional/Enterprise plans, follow instructions from your account representative regarding final billing and account status.
Will I get a refund?
Official refund policy
OneSignal’s Standard Terms state: “All Fees are non‑refundable and non‑cancelable.” This means fees are generally not refundable or pro‑rated after purchase.
No automatic trial/refund period
- There is no reference in OneSignal’s documentation to a 14‑day or “no‑questions‑asked” refund window.
- If you believe you have exceptional grounds for a refund, contact support or your account representative, but do not expect a guaranteed refund under the published terms.
Onesignal plans and pricing
Where to check pricing
Official plan details and current pricing are published on OneSignal’s website. Always verify plan features and billing rules on the official pages before purchasing.
For official plan information see OneSignal’s pricing and terms pages linked below.
Currency and local billing in Singapore
OneSignal lists prices in USD; there is no publicly published Singapore‑dollar pricing on the official site.
If you need SGD invoicing or a local reseller quote, contact OneSignal or a Singapore‑based partner for a tailored quote.
Your consumer rights in Singapore
Cooling‑off and refunds
Under Singapore’s Consumer Protection (Fair Trading) Act, digital services do not automatically carry a statutory 14‑day refund right unless explicitly offered by the seller.
OneSignal’s terms do not provide a cooling‑off period, so no automatic statutory right to a 14‑day refund applies.
Dispute resolution and class actions
OneSignal’s Standard Terms include binding arbitration and a class action waiver; this limits collective legal claims and requires arbitration for disputes.
Consumers in Singapore should review the arbitration clause in OneSignal’s Terms before pursuing formal disputes.
Customer experiences
Positive feedback
Many users report that OneSignal is easy to use and effective on the free tier, with reliable delivery for large subscriber bases.
Reviewers also note useful segmentation, in‑app messaging, and real‑time metrics for campaign monitoring.
Common complaints
Frequent negative reports include slow or unresponsive customer support and billing difficulties after cancellation.
Other issues cited by users include SDK size/complexity and occasional delivery delays; experiences vary by implementation.
Documentation checklist
Essential account items to gather
- Account email and account ID (from dashboard).
- Subscription or invoice numbers and recent billing invoices.
- Plan name (Growth, Professional, Enterprise) and recurring billing date.
Support and proof artifacts
- Copy or screenshot of the Billing page showing the plan and renewal date.
- Confirmation emails, support ticket IDs, and any written reply from your account representative.
- Save a cancellation confirmation or transcript if cancellation is processed in‑app or via support.
Common mistakes
Assuming automatic refunds
Many users assume cancelling mid‑period yields a pro‑rata refund. OneSignal’s terms explicitly state fees are non‑refundable, so expecting a refund is a common error.
Missing documentation or confirmation
Another frequent mistake is not saving cancellation confirmations, screenshots, or support ticket references.
Without proof, resolving billing disputes or confirming cancellation dates is harder and may prolong resolution.
Comparative recap
At‑a‑glance comparison
| Aspect | Growth Plan (web self‑service) | Annual Professional / Enterprise |
|---|---|---|
| How to cancel | Cancel auto‑renewal via dashboard Billing tab. | Contact your OneSignal account representative (no self‑service). |
| Refunds | No pro‑rata refunds; fees are non‑refundable under Terms. | Fees generally non‑refundable; discuss with account rep for exceptions. |
| Self‑service | Yes - dashboard. | No - rep managed. |
| Billing currency | Official pricing listed in USD on OneSignal site. | Official pricing listed in USD; request reseller/SGD quote if needed. |
After cancelling
Practical next steps
- Export any necessary user or message data before the plan downgrades.
- Revoke API keys or SDK access if you stop using the service to prevent unintended sends.
- Monitor your billing statement for any unexpected charges and keep cancellation proof.
Useful official links
- OneSignal cancellation help
- OneSignal Standard Terms
- OneSignal pricing page
- User reviews on Trustpilot
Address
Regional contact location
OneSignal regional APAC presence (reported):
WeWork, 21 Collyer Quay, Singapore 049320
Final note
For any dispute, billing question, or special refund request, contact OneSignal directly and retain all records. Review the official Terms before taking formal action.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Onesignal Growth plan, sign in to your dashboard, go to the Billing tab, and disable auto-renewal. Keep proof of the cancellation confirmation.
For Annual Professional or Enterprise plans, you need to contact your OneSignal account representative to request cancellation. Make sure to document any communication.
According to OneSignal's policy, all fees are non-refundable. If you have exceptional grounds for a refund, contact support, but do not expect a guaranteed refund.
After canceling your Onesignal subscription, your account will remain active until the end of the current billing period, after which it will downgrade to the free tier.
No, OneSignal does not offer a cooling-off period or a statutory refund right. Verify your cancellation options in your contract or bill.