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Perplexity
2 WOODLANDS SECTOR 1 #05-05 WOODLANDS SPECTRUM
738068 Woodlands , Singapore
REF/2025GRHS4
Cancellation Perplexity: Easy Method
What is Perplexity
Overview
Perplexity is an AI-powered search and answer service that aggregates information from multiple sources to produce concise responses.
It offers a free tier and paid Pro tiers that add advanced models, larger usage limits, file uploads, image generation and API credits.
Where it is used
Individuals use Perplexity for research, writing help and quick factual lookups; organisations can use Enterprise Pro for team features.
Perplexity operates globally; local offerings and reseller promotions (e.g., Singtel) may vary by market.
How to cancel Perplexity
Cancel on the web
- Go to Settings → Subscription → Manage Subscription.
- Choose “Cancel subscription” to stop auto‑renewal.
- Access remains until the end of the current billing cycle.
Cancel on mobile (App Store / Google Play)
- iOS (App Store): Open App Store → Tap your profile → Subscriptions → Perplexity - Ask Anything → Cancel subscription.
- Android (Google Play): Open Google Play → Settings → Payments & Subscriptions → Perplexity - Ask Anything → Cancel subscription.
- If purchased via an app store, cancellations and refunds are often handled through that store, not the Perplexity web site.
Important note before deleting account
- Deleting your Perplexity account does not cancel an active subscription; you must cancel separately before deleting.
- Always verify cancellation in the subscription management view to avoid unexpected renewals.
What happens when you cancel
Access and billing
Cancelling stops automatic renewal, but you keep paid features until the end of your current billing period.
At the end of the paid cycle you revert to the free version automatically unless you resubscribe.
Data and account
Your account and saved items typically remain unless you delete the account separately.
Deleting the account does not automatically cancel billing, so cancel subscriptions first and back up any data you want to keep.
Will I get a refund?
General refund rules
- EU, UK, Turkey customers: full refund if cancelled within 14 days of purchase.
- South Korea customers: full refund if cancelled within 7 days of purchase.
- All other customers (including Singapore): monthly subscriptions - refund requests accepted up to 24 hours after purchase; annual subscriptions - eligible for full refund within 72 hours of purchase.
How to request a refund
- Provide purchase details (date, account email, receipt) and a brief reason for the request.
- Submit the request within the applicable time window; requests outside the window are not typically accepted.
Perplexity plans and pricing
Available plans (SGD approximations)
Below are the common individual and enterprise plans with approximate Singapore dollar prices.
Prices are converted at roughly 1 USD = 1.35 SGD and may vary by payment processor or region.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Perplexity Pro (Individual) | ≈ S$27.00 | monthly | Unlimited Pro searches, advanced AI models, file uploads, image generation, API credits |
| Perplexity Pro (Individual) | ≈ S$270.00 | annual | Same as monthly Pro; effectively ≈ S$22.50/month |
| Enterprise Pro (per seat) | ≈ S$54.00 | monthly | Team features: shared Spaces, admin controls, extended model access |
| Enterprise Pro (per seat) | ≈ S$540.00 | annual | Same as monthly Enterprise Pro; effectively ≈ S$45/month |
Your consumer rights in Singapore
Local classification
Singapore users are treated under the “all other customers” category in Perplexity’s published policy.
That means refund eligibility follows the limited windows: 24 hours for monthly, 72 hours for annual purchases unless local promotions state otherwise.
No EU-style 14-day right
Perplexity’s 14‑day full refund rule applies to EU/UK/Turkey customers only; Singapore consumers do not receive that automatically.
Always check your receipt, payment method terms and any local reseller offers for additional protections.
Customer experiences
Positive reports
- Some users report reliable daily use and value in the ad‑free Pro research assistant for steady workflows.
- Long-term paying users have praised consistent results and advanced features for professional tasks.
Negative reports
- Complaints include unclear pricing changes, disappearing Pro features, unexpected pop-ups and quota changes.
- Other issues reported by users include slow or unhelpful support, double billing and difficulty resolving accidental upgrades.
Documentation checklist
What to gather before contacting support
- Account email used to subscribe.
- Order receipt or transaction ID from the payment processor.
- Purchase date and whether purchase was via web, App Store, or Google Play.
- Short description and reason for the refund or cancellation request.
Optional helpful items
- Screenshots of billing charges, subscription page, or app store subscription entry.
- Any correspondence with support or screenshots showing service issues.
Common mistakes
Not cancelling in the correct place
Many users cancel their Perplexity account but forget to cancel the subscription inside the app store used for purchase.
Always cancel within the same platform where you were billed (Perplexity web, App Store or Google Play).
Missing refund windows and deleting account first
Refund eligibility is time‑limited; users sometimes miss the 24h/72h window and assume a refund is possible later.
Deleting your account before canceling the subscription is another common error that can leave an active billing cycle in place.
Comparative recap
At-a-glance comparison
This table summarises key items for Singapore users comparing monthly vs annual Pro purchases and support expectations.
| Aspect | Perplexity Pro (Monthly) | Perplexity Pro (Annual) |
|---|---|---|
| Price (approx) | ≈ S$27.00 | ≈ S$270.00 |
| Period (Period) | monthly | annual |
| Refund window (Singapore) | Up to 24 hours after purchase | Up to 72 hours after purchase |
| Access after cancellation | Keep paid access until end of billing cycle | Keep paid access until end of billing cycle |
After cancelling
Confirm cancellation
- Check Settings → Subscription → Manage Subscription to confirm the status shows cancelled or not renewing.
- If billed via App Store / Google Play, verify cancellation in the store’s subscription management screen.
Helpful links
Address
Registered office
PERPLEXITY PTE. LTD. (local holding company address):
2 WOODLANDS SECTOR 1 #05-05 WOODLANDS SPECTRUM Singapore 738068
Notes about contacting
For subscription or refund queries, use the subscription management flow first and provide the documentation checklist items when contacting support.
If purchase was through an app store, you may need to contact Apple or Google for billing disputes.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Perplexity Pro subscription on the web, go to Settings, then Subscription, and select Manage Subscription. Choose 'Cancel subscription' to stop auto-renewal, and you will retain access until the end of your current billing cycle.
When you cancel your Perplexity subscription, your account and saved items typically remain unless you delete the account separately. Remember to cancel your subscription first before deleting your account.
Refund eligibility depends on your location. EU, UK, and Turkey customers can get a full refund if canceled within 14 days, while Singapore customers can request refunds within 24 hours for monthly subscriptions and 72 hours for annual subscriptions.
Yes, you can cancel your Perplexity subscription through the mobile app. For iOS, go to the App Store, tap your profile, then Subscriptions, and select Perplexity to cancel. For Android, open Google Play, go to Settings, then Payments & Subscriptions, and cancel from there.
If you have a billing dispute with Perplexity, it's best to check your contract for the official cancellation channels. You may need to submit your dispute in writing, either via email or registered postal mail, to ensure you have proof of your request.