Cancellation Photoroom: Easy Method

What is Photoroom

Overview

PhotoRoom is a SaaS app that uses AI to remove backgrounds and enhance product photos for e-commerce and social media.

The service is available as mobile apps (iOS/Android) and a web app with subscription plans and in‑app purchases.

Main uses

Users commonly use PhotoRoom to create clean product images, marketing visuals, and listings-ready photos quickly.

The platform offers tiered plans with different features and limits according to subscription level.

How to cancel Photoroom

Important general rule

You must cancel on the same platform where you subscribed: Apple App Store, Google Play Store, or PhotoRoom’s web app.

Canceling on a different platform will not stop billing; PhotoRoom cannot cancel store subscriptions for you.

Cancel via Apple App Store (iPhone/iPad)

• Open Settings on your iPhone or iPad.
• Tap your name, then tap Subscriptions.
• Find PhotoRoom and choose Cancel Subscription.
• See PhotoRoom help: Cancel your subscription (Apple).

Cancel via Google Play Store

• Open the Google Play app on your Android device.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select PhotoRoom and choose Cancel subscription.
• PhotoRoom cannot cancel Google Play subscriptions for you.

Cancel a web (Stripe) subscription

• Log in at app.photoroom.com.
• Open the Space menu → Your profile → Your billing → Manage your subscription → Cancel subscription.
• Use PhotoRoom’s web help for step details: Cancel your subscription (Web).

What happens when you cancel

Access after cancelling

Cancellation takes effect at the end of your current billing period; you retain access until that date.

Features remain available for the remainder of the paid period unless otherwise stated in promotional offers.

Renewals and billing

To avoid the next charge you must cancel at least 24 hours before the next billing cycle as required by PhotoRoom’s Terms & Conditions.

Failure to cancel in time will result in another billing cycle and continued access until that new period ends.

Data and account

Canceling a subscription does not necessarily delete your PhotoRoom account or stored projects; check account settings for data options.

If you need data removal, follow PhotoRoom’s account or privacy controls and their legal notices.

Will I get a refund?

Apple App Store refunds

Refunds for App Store purchases must be requested through Apple; PhotoRoom cannot process or track these refunds.

Apple refunds typically complete within about 30 days. For details, use Apple’s refund process and PhotoRoom’s guidance: Request a refund (Apple).

Google Play refunds

Google Play refunds must be requested from Google; PhotoRoom cannot issue these refunds.

Play Store refunds usually complete within about 14 days. See PhotoRoom’s refund article for guidance: Request a refund (Google).

Web (Stripe) refunds and rules

PhotoRoom processes web (Stripe) refunds through its billing interface and typically completes them within about 10 days.

Refund requests must fall within PhotoRoom’s windows: 14 days for monthly/yearly plans, or 4 days for weekly plans; requests outside those windows may be denied.

Terms and exceptions

PhotoRoom’s Terms state, except as expressly provided, no credits, prorated billing, or refunds for canceled subscriptions.

Statutory consumer rights may still apply (see the Singapore section below); PhotoRoom’s policy does not necessarily override law.

Photoroom plans and pricing

Pricing table overview

The table below lists the in‑app prices for PhotoRoom in the Singapore App Store (iOS) from the verified data.

For definitive feature breakdowns, refer to PhotoRoom’s official pricing pages.

Your consumer rights in Singapore

Statutory protections

Consumers in Singapore may have statutory cancellation and refund rights under laws such as the Consumer Protection (Fair Trading) Act (CPFTA).

These rights can include a cooling‑off or remedy when digital services are not as described or are defective.

How PhotoRoom policy interacts with law

PhotoRoom’s published refund windows (e.g., 14 days for monthly/yearly) align with its policy but do not override Singapore statutory rights.

If the service is materially different or faulty, statutory remedies may apply even if PhotoRoom’s Terms claim no refunds.

Recommended actions for Singapore users

• Document the problem with screenshots and dates.
• Request a refund via the platform used to pay, and reference local consumer law if needed.
• Contact PhotoRoom support and keep records of all correspondence.

Customer experiences

Positive feedback

Many users praise PhotoRoom for producing professional, clean product photos that help online listings and sales.

Positive reviews highlight quick background removal and usable results for e-commerce images.

Negative feedback

Common complaints include unresponsive or bot-driven support and difficulty obtaining help for billing or technical issues.

Users also report mid-subscription plan limit changes, removed features, app instability, and trouble cancelling in some cases.

Takeaway

Results and satisfaction vary by user needs; consider trialing features and confirming cancellation steps on your purchase platform.

Keep careful records of purchases and communications to support any refund or dispute requests.

Documentation checklist

Before cancelling

• Confirm which platform you used to subscribe (Apple, Google, or Web).
• Locate the purchase receipt or App Store/Google Play order email.
• Note the next billing date so you can cancel at least 24 hours beforehand.

For refund requests or disputes

• Save screenshots showing the problem or service deficiency.
• Keep copies of cancellation confirmations and correspondence with support.
• Record payment transaction IDs if available (App Store/Play receipts or Stripe emails).

Common mistakes

Cancelling on the wrong platform

Many users attempt to cancel with PhotoRoom support or on a different platform; this does not stop billing.

Always cancel via the same store where you subscribed to avoid unexpected renewals.

Missing the cancellation window

Failing to cancel at least 24 hours before the next cycle often results in another charge that is your responsibility.

Set calendar reminders tied to your billing date to avoid late cancellations.

Assuming refunds are guaranteed

Assuming you will automatically receive a refund after cancelling can lead to disappointment; platform rules and time windows apply.

Follow the correct refund request process for your platform and provide clear documentation to improve your chances.

Comparative recap

At-a-glance comparison

The table below summarizes cancellation method, refund request path, typical refund timing, and whether PhotoRoom can cancel for you.

Use this to quickly choose the right cancellation and refund route for your subscription.

After cancelling

Confirm and keep records

After you cancel, save the confirmation screen or email and note the date when access ends.

If you are charged after cancellation, gather receipts and contact the platform or PhotoRoom support with evidence.

Useful official links

• PhotoRoom - Cancel your subscription
• PhotoRoom - Request a refund
• PhotoRoom - Terms & Conditions

Next steps if problems remain

If you cannot resolve a billing dispute through the platform or PhotoRoom, consider contacting local consumer protection authorities in Singapore for guidance.

Keep all documentation and timestamps to support any formal complaint or dispute.

Address

PhotoRoom legal address

PhotoRoom’s legal and corporate address is registered in France. Use this for formal legal notices if required.

229 Rue Saint Honoré, 75001 Paris, France

Contact notes

For routine cancellations and refunds, use the platform‑specific flows described above rather than sending postal mail.

Refer to PhotoRoom’s Terms & Conditions for full legal and contact details: Terms & Conditions.