Cancellation Piktochart: Easy Method

What is Piktochart

Overview

Piktochart is a web-based SaaS platform for creating infographics, presentations, reports and visual content using templates and drag-and-drop tools.

It targets non-designers and teams, offering asset libraries, download options and AI credits depending on plan.

How it is delivered

Plans are subscription-based and billed regularly; payments are processed via third-party payment processors such as Paddle.

Business and Enterprise tiers add team features, storage and security options beyond individual plans.

How to cancel Piktochart

Cancel via your Piktochart account

• Sign in to your Piktochart account at https://piktochart.com/.
• Open Account or Billing settings and locate your active subscription or recurring billing section.
• Choose the option to cancel recurring billing and confirm the cancellation.

If you paid through a third party

• If your payment was billed via Paddle or another processor, use the management link in your receipt or vendor email to cancel the subscription.
• If you cannot access the processor portal, contact Piktochart support for guidance with your receipt or transaction ID.

What happens when you cancel

Access after cancellation

After cancellation your subscription will typically remain active until the end of the current paid billing period.

You retain access to paid features only until that period expires; then your account reverts to the Free plan limitations.

Data and renewals

Your projects and account data are generally retained, but editing/export permissions may be limited after the paid period ends.

Auto-renewal is stopped on cancellation; you will not be billed again unless you re-subscribe.

Will I get a refund?

Piktochart refund approach

Piktochart’s normal process is to stop future recurring charges after cancellation and let the current billing period finish.

Automatic prorated refunds are not guaranteed; refund eligibility is handled case-by-case under Piktochart’s terms of use.

Exceptions and how to request one

• If you believe you qualify for a refund, gather receipts and contact Piktochart support explaining the request.
• Payments processed by third parties (e.g., Paddle) may be subject to the processor’s refund rules; you may need to contact them directly.
• For policy details see Piktochart’s Terms of Use: Piktochart Terms of Use.

Piktochart plans and pricing

Pricing table

Your consumer rights in Singapore

General protections

Singapore consumers have protections against unfair practices and misrepresentations under local laws and enforcement bodies.

These protections can apply if billing or cancellation terms were not clearly disclosed at purchase.

Practical remedies

• Contact Piktochart support with transaction details and request resolution.
• If unresolved, contact your card issuer to discuss a dispute or chargeback for unauthorised or unclear charges.
• For persistent issues consider filing a complaint with local consumer authorities such as CASE.

Customer experiences

Positive feedback

Many users praise Piktochart for ease of use, the template library and the speed of creating visuals without design skills.

Teams often highlight the brand kit and export options in paid plans as valuable for consistent output.

Billing and support critiques

Some reviewers raise concerns about billing transparency or difficulties locating cancellation controls, particularly when payments go through third-party processors.

Other feedback mentions variable experiences with refund requests and response times from support.

Documentation checklist

What to prepare before cancelling

• Account email and username used with Piktochart.
• Subscription receipt or invoice showing transaction ID and processor (e.g., Paddle).
• Last billing date and plan name (monthly/annual).

What to save after cancelling

• Confirmation of cancellation (screenshot or confirmation email).
• Any support communications and ticket numbers.
• Copies of important projects or export files before access changes.

Common mistakes

Assuming immediate access loss

Some users expect features to vanish instantly after cancelling; typically access continues until the paid period ends.

Always check the cancellation confirmation for the exact expiry date to avoid surprises.

Missing third-party billing details

Users sometimes try to cancel inside the app when the payment was handled by a processor like Paddle; the subscription must then be cancelled through the processor or receipt link.

Keep your payment receipt and processor contact details handy to avoid delays.

Comparative recap

Quick plan comparison

After cancelling

Follow-up actions

• Download or export any final assets you need before paid access ends.
• Keep your cancellation confirmation and monitor your bank for no further charges.

Useful official links

• How to cancel recurring billing (Piktochart Support)
• Payment methods and processors (Piktochart Support)
• Piktochart Terms of Use

Address

Singapore contact location

12 Kallang Ave #03-07 Aperia Mall Singapore 339511

Company note

Piktochart is registered in Malaysia and headquartered in Penang, with a virtual office address noted above for Singapore operations.