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Cancel PLANNER 5D
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Cancellation service #1 in Singapore
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Planner 5D service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Planner 5D: Easy Method
What is Planner 5D
Overview
Planner 5D is a subscription-based design app for creating 2D floor plans and 3D interior visualisations. It targets homeowners, renovators and designers who want an easy-to-use tool for planning spaces.
Key functionality
The product offers a visual catalog, render options and add-on packs (renders, catalog items, PRO features). Subscriptions unlock premium catalog access and advanced rendering options.
How to cancel Planner 5D
Cancel on the Web
- Sign in at planner5d.com.
- Go to Profile → Billing (or Subscription) → click “Cancel”.
- Cancelling stops automatic renewals; access continues until the end of the billing period.
Cancel via app stores
- iOS (App Store): Open iOS Settings or App Store → tap your name/Apple ID → Subscriptions → select Planner 5D → tap “Cancel Subscription”. Note: Planner 5D support cannot cancel App Store subscriptions.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select Planner 5D → tap “Cancel” → confirm. Deleting the app does not cancel the subscription.
- Microsoft Store: Open Microsoft Store → Manage → Subscriptions → cancel there. Planner 5D cannot cancel Microsoft Store subscriptions for you.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, automatic renewals stop but you retain paid access until the end of the current billing period. You will not be refunded automatically on cancellation.
Data and account
Your projects and account remain active on the free tier after paid features expire. Premium features are removed once the paid period ends, but saved projects typically remain in your account.
Will I get a refund?
Web purchases
Digital content is generally non-refundable except for unauthorized or defective content. Planner 5D accepts refund requests for web purchases within 14 calendar days in limited cases.
App Store and Microsoft Store purchases
Planner 5D cannot issue refunds for purchases made through Apple or Microsoft. You must request refunds through the respective store according to their policies.
Planner 5D plans and pricing
Pricing table
| Plan | Price (SGD) | 期間 | Features |
|---|---|---|---|
| Monthly Subscription (Premium‑equivalent) | S$29.98 | 月額 | Unlock full catalog access - Premium features via in‑app purchase |
| Yearly Subscription (Premium‑equivalent) | S$99.98 | 年間 | Unlock full catalog access - Premium features via in‑app purchase |
| Lifetime (one‑time purchase) | S$129.98 | One‑time | Full catalog access permanently |
| Unlimited full catalog access (monthly add‑on) | S$39.98 | One‑time / 30 days | Access to full catalog for 30 days |
| PRO Yearly (with trial) | S$599.98 | 年間 | PRO version yearly subscription (advanced features likely included) |
| 20 HD Renders (in‑app pack) | S$14.98 | One‑time | Add‑on pack for 20 HD renders |
| 100 HD Renders (in‑app pack) | S$39.98 | One‑time | Add‑on pack for 100 HD renders |
Your consumer rights in Singapore
Legal framework
Under Singapore’s Consumer Protection (Fair Trading) Act, digital content must be as described and of acceptable quality. There is no automatic 14‑day cooling‑off period once supply begins for digital content.
How it applies to Planner 5D
Web subscribers can request refunds for defective or misrepresented digital content, and Planner 5D’s policy allows refund requests within 14 calendar days at its discretion.
Customer experiences
Positive feedback
Many users find Planner 5D intuitive, user‑friendly and effective for visualising renovation and interior design ideas. Reviewers praise realistic 3D designs and an easy interface.
Negative feedback
Common complaints include unexpected annual charges after trials, difficulty obtaining refunds, confusing trial terms, auto‑renewal surprises, and mixed experiences with customer support responsiveness.
Documentation checklist
Proof of purchase
- Payment receipt or invoice showing the charge (store or planner5d.com).
- Order ID, transaction ID or subscription ID.
Support evidence
- Screenshots of subscription settings, billing page or trial start/end dates.
- Cancellation confirmation emails or screenshots of cancellation steps.
- Any correspondence with Planner 5D or the store support team about the charge.
Common mistakes
Deleting the app instead of cancelling
Users often delete the mobile app but forget to cancel the subscription in the App Store or Google Play. Deleting the app does not stop billing.
Assuming support can cancel store purchases
Some users contact Planner 5D support expecting them to cancel App Store or Microsoft Store subscriptions. Those purchases must be cancelled via the relevant store account.
Comparative recap
Cancellation and refund at a glance
| Platform | How to cancel | Refund route | 期間 |
|---|---|---|---|
| Web | Sign in at planner5d.com → Profile → Billing/Subscription → Cancel | Request refund from Planner 5D (14‑day window for eligible cases) | N/A |
| iOS (App Store) | iOS Settings/App Store → Apple ID → Subscriptions → Cancel | Request refund through Apple (Planner 5D cannot issue App Store refunds) | N/A |
| Android (Google Play) | Google Play Store → Menu → Subscriptions → Cancel | Request refund through Google Play (follow Google’s process) | N/A |
| Microsoft Store | Microsoft Store → Manage → Subscriptions → Cancel | Request refund through Microsoft Store | N/A |
After cancelling
Immediate steps
- Save your cancellation confirmation, receipts and subscription IDs.
- Verify the date your paid access ends and confirm you retain expected project data.
Where to get help
- Planner 5D pricing and plan details: planner5d.com/pricing.
- Planner 5D on Mac/iOS (App Store listing): Planner 5D on the App Store (SG).
Address
Company registration
UAB Planner5D is legally incorporated and lists its office at A. Goštauto St. 12A, Vilnius 01108, Lithuania.
Contact note
For subscription cancellations bought through app stores, contact Apple, Google or Microsoft support directly. For web purchases, use Planner 5D account billing settings or Planner 5D support channels noted on their site.