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Cancel PLANTSNAP
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I hereby notify you of my decision to terminate the contract relating to the Plantsnap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Plantsnap: Easy Method
What is Plantsnap
Overview
PlantSnap is a subscription-based mobile app that uses AI to identify plants, flowers and trees from photos. It offers features such as identification history, care tips and an ad-free premium experience.
How it is delivered
The app is distributed through the Apple App Store and Google Play, and direct purchases can be made on PlantSnap’s website. Subscriptions and payments may therefore be handled by Apple, Google or PlantSnap directly.
How to cancel Plantsnap
Cancel on iOS (App Store)
- Open iPhone or iPad Settings.
- Tap your Apple ID at the top, then tap "Subscriptions".
- Select PlantSnap and tap "Cancel Subscription".
Cancel on Android (Google Play), PayPal and Web
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select PlantSnap → Cancel Subscription.
- PayPal: Log in to PayPal → Settings → Payments → Manage automatic payments → locate "PlantSnap, Inc." → Cancel agreement.
- Web (PlantSnap.com): Log in → go to Billing/Subscription/Settings → Cancel subscription OR email support@plantsnap.net to request cancellation.
What happens when you cancel
Future renewal
Cancellation stops future auto-renewal for the subscription. You will not be charged again after the current billing period ends.
Access and account data
You typically keep access to premium features until the end of the paid billing period. Account data and history usually remain unless you request account deletion from support.
Will I get a refund?
General refund policy
There are no automatic refunds on cancellation. Refunds are handled case-by-case depending on platform, timing and circumstances.
Platform-specific notes
- App Store / Google Play purchases: Refunds must be requested via Apple or Google and are subject to their refund policies.
- Web purchases (PlantSnap.com): Request a refund via PlantSnap support or contact form; approvals are discretionary and may depend on accidental charges or service issues.
Plantsnap plans and pricing
Price list (Singapore)
Prices below were retrieved from the Apple App Store listing for PlantSnap in Singapore.
Plans and features
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Premium Subscription | S$3.98 | Weekly | Premium access including plant identification, care tips, no ads, history access |
| Monthly Premium Subscription | S$2.98 | Monthly | Premium access including plant identification, care tips, no ads, history access |
| Yearly Premium Subscription | S$9.98 | Annual | Full-year premium access including plant identification, care tips, no ads, history access |
| Lifetime Premium Access (Tier 1) | S$14.98 | Lifetime | One-time payment for permanent premium access |
| Lifetime Premium Access (Tier 2) | S$19.98 | Lifetime | One-time payment for permanent premium access |
| Lifetime Premium Access (Tier 3) | S$29.98 | Lifetime | One-time payment for permanent premium access |
| Lifetime Premium Access (Tier 4) | S$59.98 | Lifetime | One-time payment for permanent premium access |
Your consumer rights in Singapore
Cooling-off and refunds
There is no statutory 14-day cooling-off right for digital subscriptions in Singapore once services are accessed. Refunds are not automatic and rely on provider discretion unless unfair practices are proven.
Practical steps and remedies
- Purchases via Apple or Google are subject to their refund frameworks - contact them for requests.
- For web purchases, you must negotiate with PlantSnap support; keep documentation to support your case.
- If you suspect unfair trading, you can reference the Consumer Protection (Fair Trading) Act when escalating.
Customer experiences
Positive feedback
Some users praise PlantSnap for fast and accurate identifications, a helpful interface and useful alerts (for example, identifying potential plant health issues).
Negative feedback
Frequent complaints include inaccurate identifications, difficulty cancelling after trials, unexpected charges and slow or unresponsive customer service.
Documentation checklist
What to keep
- Purchase receipts or App Store / Google Play transaction records.
- Screenshots of subscription pages, billing dates and cancellation confirmations.
- Copies of any emails or chat logs with PlantSnap or platform support.
Why this matters
Retaining proof of purchase and communication is critical if you request a refund, dispute a charge, or escalate under consumer protection rules.
Common mistakes
Typical user errors
Waiting until after the renewal date: users often try to cancel too late and are charged for the next period. Cancel before the renewal to avoid another charge.
Subscription confusion
Purchases through App Store or Google Play must be cancelled through those stores - contacting PlantSnap alone will not stop platform-managed renewals.
Comparative recap
Quick channel comparison
The table below summarises cancellation ease, refund likelihood and access after cancelling for each channel.
At-a-glance guidance
| Channel | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Cancel in Settings → Apple ID → Subscriptions | Request via Apple; subject to Apple policy | Access remains until end of current billing period |
| Android (Google Play) | Cancel in Google Play Store → Subscriptions | Request via Google; subject to Google policy | Access remains until end of current billing period |
| PayPal | Cancel automatic payment agreement in PayPal settings | Cancels future charges; refund not guaranteed | Dependent on PayPal and merchant; typically no future renewals |
| Web (PlantSnap.com) | Cancel in account Billing/Subscription or email support@plantsnap.net | Request via PlantSnap support; discretionary | Access usually remains until end of billing period unless otherwise stated |
After cancelling
What you should do next
Confirm cancellation by saving the cancellation screen or email confirmation. Monitor your payment method and statements for unexpected charges.
Useful links and where to get help
- PlantSnap on the Apple App Store (SG)
- Cancellation guide (Postclic)
- Alternative cancellation guide (Postclic NZ)
- User reviews summary (JustUseApp)
Address
PlantSnap headquarters
PlantSnap Inc. headquarters (as listed in public records): 1040 S Gaylord St, Suite 67, Denver, CO 80209, United States.
Support email
For web cancellation or direct support requests contact: support@plantsnap.net. Include your purchase receipt and account details for faster handling.