Cancel Plantsnap: Easy Method

What is Plantsnap

Overview

PlantSnap is a plant identification app that lets users photograph plants to receive probable identifications and basic information.

The service is offered as a free app with optional paid Premium subscriptions for extra features and ad-free use.

Core features

Core functions include photo-based identification, a searchable plant database, and library features for saved finds.

Premium plans add extended features such as unlimited identifications or other enhancements depending on the tier.

How to cancel Plantsnap

Web (PlantSnap.com) cancellation

• Log in to your PlantSnap account on the website at PlantSnap.com.
• Open the menu and go to Billing, Subscription or Settings, then follow the prompts to cancel the subscription.
• Alternatively, request cancellation by emailing [email protected].

iOS and Android cancellation

• iOS (App Store): Open Settings → your name → Subscriptions → select the PlantSnap subscription → tap “Cancel Subscription”.
• Android (Google Play): Open Google Play Store → Menu → Subscriptions → select “PlantSnap - Plant Identifier” → tap “Cancel Subscription”.
• If you bought via the App Store or Google Play, cancel through the platform you used to purchase; refunds and subscription management are handled by that platform.

What happens when you cancel

Access after cancellation

Cancellation typically stops automatic renewal for the next billing period.

In most cases you will retain access to paid features until the end of your current paid period, but check your confirmation message for specifics.

Account and data

Cancelling a paid subscription does not necessarily delete your account or saved photos.

If you want data removed, contact support and request account deletion or follow any in-app/account settings to export or delete content.

Will I get a refund?

PlantSnap (website) refund policy

Refunds for purchases made via PlantSnap.com may be considered in specific situations such as cancelling before the next billing cycle, service being inaccessible, trial misunderstanding, or accidental purchase.

Submit refund requests via the site’s "Contact Us" page or by emailing support; decisions depend on circumstances.

Timelines and platform-specific rules

• Typical processing times: Credit card refunds 5 - 7 working days; PayPal/Apple Pay/Google Pay refunds 3 - 5 working days.
• If you purchased through Apple App Store or Google Play, refunds are subject to Apple’s or Google’s refund policies and should be requested through those platforms.

Plantsnap plans and pricing

NZ App Store pricing

The following prices were listed in the New Zealand App Store during 2024/2025.

Other tiers (monthly, lifetime) were not displayed in the NZ listing at that time.

Pricing table

Your consumer rights in New Zealand

Legal protections

Digital content purchases in New Zealand are covered by consumer guarantees under the Consumer Guarantees Act 1993.

You have rights if the service is not of acceptable quality, doesn’t match its description, or is not fit for purpose.

Cooling-off and refunds

• There is no automatic 14-day “cooling off” right for digital services once the service has been provided.
• Refunds for digital subscriptions are not automatically guaranteed and depend on the terms, how the service was supplied, and whether it meets guarantees.
• For disputes, contact the seller first and keep records; you can seek further advice from New Zealand consumer authorities.

Customer experiences

Positive reports

Some users reported successful identifications; for example, a Reddit user noted PlantSnap identified mystery plants and detected possible root rot.

Positive experiences often highlight quick identifications for common garden plants.

Negative reports

Many Trustpilot reviews, particularly from UK users, report failed identifications, unauthorised subscription charges, poor customer service, difficulty cancelling, and denied refunds.

Other reviewers (e.g., Common Sense Media) have cited accuracy and support concerns and recommended caution.

Documentation checklist

What to gather before requesting cancellation/refund

• Account email/username used for the PlantSnap account.
• Order or receipt details (date, payment method, transaction ID).
• Subscription confirmation or renewal notices.

Supporting evidence for refunds

• Screenshots of app store receipts or bank/card statements showing charges.
• Any communication with PlantSnap support or platform support about the issue.
• Details of the problem (dates, description of service failure or accidental purchase).

Common mistakes

Canceling on the wrong platform

Many users try to cancel in the app when the purchase was made through the App Store or Google Play.

If you bought via Apple or Google, cancel through that store; otherwise the app or website cancellation may not stop charges.

Not keeping proof of purchase

Not saving receipts or transaction IDs can delay or prevent successful refund requests.

Always keep screenshots or confirmation emails until the cancellation or refund is final.

Comparative recap

Channel comparison

The table below summarises cancellation steps, refund handling, and notes for each channel.

Quick reference table

After cancelling

Immediate steps

• Keep a copy of the cancellation confirmation or support email for your records.
• Check that the subscription status shows as cancelled in your PlantSnap account or app store account.

Monitoring and follow-up

• Monitor your bank/credit card and app store statements for any unexpected future charges.
• If you need help or a refund decision, contact PlantSnap at [email protected] or use their website contact form at PlantSnap.com.
• For platform refund requests: Apple support Report a Problem; Google Play refunds Google Play refunds.
• For consumer rights information in New Zealand, see Consumer Protection NZ.

Address

PlantSnap mailing address

PlantSnap does not list a dedicated cancellation address in New Zealand.

The available corporate mailing address is in the United States:

Contact details

PlantSnap, Inc., Attn: Subscription Cancellations, 142 Elm Street #152, Telluride, CO 81435, United States

Support email: [email protected]