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Cancel PREQUEL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Prequel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prequel: Easy Method
What is Prequel
Overview
Prequel is a subscription-based photo and video editing app that provides filters, effects and creative tools aimed at social media users and creators.
How it operates
The app typically sells its premium features through recurring subscriptions managed by your device’s app store (Apple App Store or Google Play) or through Prequel’s own subscription channels.
How to cancel Prequel
Cancel via Apple App Store (iPhone/iPad)
- Open Settings on your device, tap your name, then tap Subscriptions.
- Find Prequel in the list and choose Cancel Subscription; follow on‑screen confirmation.
Cancel via Google Play (Android)
- Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Prequel and tap Cancel subscription; confirm the cancellation.
Cancel web or direct subscriptions
- If you purchased directly via Prequel (web), check your account settings on the Prequel site or contact support as described in their terms of use.
- See Prequel’s subscription info and terms for contact details: Prequel subscription and Prequel terms of use.
If you need help
- Collect your purchase receipt and device account (Apple ID or Google account) before contacting support.
- For step‑by‑step guidance from a third‑party walkthrough, see this cancellation guide: How to cancel Prequel (Postclic).
What happens when you cancel
Access to features
After cancellation you generally retain access to premium features until the end of the paid billing period you already paid for.
Auto‑renewal and billing
Auto‑renewal stops at the next renewal date; you will not be billed again after the current paid period ends.
Data and account
Cancellation does not necessarily delete your account or uploaded content. If you want data removal, follow Prequel’s terms of use or contact support for account deletion instructions.
Will I get a refund?
Standard policy overview
Refunds are not guaranteed and depend on where you purchased the subscription and the app store’s refund policies.
Apple and Google refunds
- Subscriptions made through Apple are subject to Apple’s refund procedures; request refunds through Apple Support.
- Subscriptions made through Google Play are subject to Google’s refund policies; request refunds through Google Play Help.
Direct purchases and exceptions
If you purchased directly from Prequel, review the Prequel terms of use and contact their support for refund requests.
Exceptions may apply for technical faults or billing errors; keep receipts and correspondence when requesting a refund.
Prequel plans and pricing
Pricing note
The table below shows pricing references sourced from available information in USD. Prequel does not publish exact SGD prices openly.
Actual SGD pricing will appear in your App Store or Google Play subscription view and may vary by promotions and device.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Prequel Gold Weekly (approximate) | US$7.99 | Weekly | Full access to filters, effects & tools (subject to app‑store availability) |
| Prequel Gold Yearly (approximate) | US$34.99 | Annual | Full access to filters, effects & tools (subject to app‑store availability) |
Your consumer rights in Singapore
Cooling‑off and subscription rights
Singapore law does not automatically grant a universal cooling‑off right for digital subscriptions purchased online.
Your cancellation and refund rights will depend on the seller’s terms and the platform used (App Store/Google Play), plus any consumer protections that apply case‑by‑case.
Seeking redress
- Keep receipts and transaction details when claiming refunds or disputing charges.
- If you believe there is unfair practice, you can seek advice from the Consumers Association of Singapore (CASE) or legal counsel for escalation.
Customer experiences
Positive feedback
Many users praise Prequel for its creative filters, visual style and ease of producing trendy social content.
Common criticisms
Some reviews note concerns about recurring subscription costs, difficulty finding exact local pricing, and user confusion over cancellations.
Third‑party writeups and reviews summarise both the app’s strengths and the subscription management friction: see reviews and insights at sources like Filmora review and Appwereld reviews.
Documentation checklist
Before contacting support
- Purchase receipt or invoice showing date and amount.
- Which account was used (Apple ID or Google account) and device model.
- Subscription name and billing period (weekly, yearly, trial start/end dates).
When submitting a request
- Screenshots of subscription listings in your App Store or Google Play account.
- Copies of any error messages, order IDs, and prior correspondence with support.
Common mistakes
Forgetting where you subscribed
A frequent error is cancelling the wrong place - many users assume they subscribed via the app but actually subscribed through Apple or Google.
Always check the App Store/Google Play subscription list and your email receipts to confirm the original payment route.
Timing and refunds
Another common mistake is cancelling after the trial has converted to a paid period and expecting an automatic refund.
Also, cancelling without confirming the cancellation in the store can result in continued charges; always verify cancellation status in your account.
Comparative recap
Quick comparison
| Action | Where to do it | Refund possible | Access after cancel |
|---|---|---|---|
| Cancel subscription | Apple App Store / Google Play / Prequel web | Depends on store or Prequel policy | Access until end of paid period |
| Request refund | Apple Support / Google Play Help / Prequel support | Case by case; not guaranteed | May remain until refunded period is resolved |
| Delete account/data | Contact Prequel via terms of use contact methods | Not applicable (data removal separate from refunds) | Account data removed only after confirmation |
Key takeaway
Cancel in the same place you purchased, keep records, and check the store’s refund policy before expecting reimbursement.
After cancelling
Verify cancellation
- Check your App Store or Google Play subscription list to confirm Prequel shows as cancelled and note the expiry date.
- Keep your final receipt and cancellation confirmation for 60 - 90 days in case of billing disputes.
Useful links and support
- Prequel subscription information: https://prequel.app/prequel-subscription
- Prequel terms of use and contact methods: https://prequel.app/term-of-use
- Third‑party cancellation walkthrough: Postclic - How to cancel Prequel
Address
Customer correspondence
For postal correspondence related to subscriptions or account matters, Prequel customer‑facing templates and guidance reference a London address.
Postal address
54 Hazelwood Lane, London, N13 5HB, England