Cancel Prequel: Easy Method

What is Prequel

Overview

Prequel is a mobile and web app for photo and video editing that offers aesthetic filters, AI effects, and paid subscription plans for full access.

The app is available on iOS, Android and via a web portal; some features are free while others require a paid subscription.

Where it is used

Users in Nigeria commonly access Prequel through the App Store, Google Play, or by subscribing on the web portal (start.prequel.app).

Subscription management and refund routes differ depending on where the subscription was purchased.

How to cancel Prequel

Cancel on App Store (iOS)

• Open the App Store on your iPhone or iPad.
• Tap your account icon (top right) → Subscriptions → find "Prequel" → Cancel.
• Cancel at least 24 hours before the next billing cycle to avoid being charged again.
• For details see Prequel support: support.prequel.app.

Cancel on Google Play (Android)

• Open the Google Play Store → Menu → Subscriptions → find "Prequel" → Tap "Cancel subscription".
• Note: subscriptions started on the web (start.prequel.app) will not appear in Google Play.
• For more info see Prequel support: support.prequel.app.

Cancel on Web (start.prequel.app)

• Sign in to the portal where you started the subscription (for example start.prequel.app).
• Open your account or subscription settings and cancel the subscription manually from there.
• If you cannot find it, contact Prequel support with your receipt and account details.

Important notes

• Uninstalling or deleting the app does NOT cancel your subscription.
• Always confirm cancellation by checking your subscription list on the platform you used to subscribe.

What happens when you cancel

Access after cancelling

When you cancel, you typically retain access to paid features until the end of the current paid billing period.

Access does not usually stop immediately unless otherwise stated during the cancellation process.

Renewal and billing

Automatic renewal stops at the end of the current period once cancellation is processed.

To avoid an unintended renewal, cancel at least 24 hours before the next billing date.

Data and account

Cancelling a subscription does not automatically delete your account or uploaded content.

If you want data removed, check account settings or contact Prequel support explicitly to request deletion.

Will I get a refund?

General refund policy

Prequel states subscription fees are generally final and non-refundable unless required by law or specifically permitted.

This is the standard policy for direct (web) purchases and platform purchases alike, subject to exceptions below.

App Store and Google Play purchases

• If you purchased through Apple or Google, refund requests must be made to Apple or Google per their refund policies.
• Prequel does not process platform refunds directly; contact Apple or Google for disputes or refunds.

Web-originated subscriptions

• Prequel accepts refund requests for web subscriptions only within 3 calendar days of payment.
• To request a refund, you must contact Prequel support and provide the receipt and the last four digits of the card used.
• Requests made after 3 days are not generally considered unless required by law.

Prequel plans and pricing

Pricing table

Currency note

NGN amounts are approximate conversions from EUR using a mid-market rate (1 NGN = €0.000604) as of mid-January 2026.

Actual charges may differ due to platform pricing, taxes, or bank exchange rates applied at the time of purchase.

Your consumer rights in Nigeria

General protections

Nigerian consumers can expect basic protections against unfair commercial practices under local consumer law and regulations.

If you believe your statutory rights have been breached, you may contact local consumer protection authorities for guidance.

Platform-specific rights

• Purchases via Apple or Google are subject to Apple/Google refund and dispute procedures; contact those platforms for claims.
• Web purchases are governed by the merchant's stated policy (Prequel allows a 3-day window for web refunds).

Practical steps if you have a dispute

• Keep receipts, screenshots, and correspondence.
• Contact Prequel support first; then escalate to the platform (Apple/Google) if needed.
• Consider contacting a local consumer protection agency in Nigeria for unresolved claims.

Customer experiences

Positive feedback

Many users praise Prequel for its aesthetic filters, AI-driven effects (cartoon, anime), and easy-to-use interface for creative edits.

Reviewers often highlight how intuitive the app feels for producing polished, stylised images and short videos.

Negative feedback

Common complaints include an aggressive subscription model that moves features behind paywalls and confusing trial terms.

Users also report crashes, slow loading, disappearing saved filters, and occasional poor export quality, particularly for video color.

Refund and billing issues reported

Several users describe difficulty obtaining refunds or being charged despite attempting to cancel.

Problems are often tied to platform billing (Apple/Google) or misunderstandings about trial-to-weekly conversions.

Documentation checklist

What to gather before contacting support

• Order receipt or purchase confirmation email.
• Last four digits of the card used for payment (if asking for a web refund).
• The email address associated with the Prequel account.

Optional supporting items

• Screenshots showing subscription status, billing date, or trial terms.
• Any transaction IDs from your bank or app store.
• Dates and times when cancellation attempts were made.

Common mistakes

Assuming uninstall cancels subscription

Many users uninstall the app and assume the subscription stops; this does not cancel billing.

Always cancel via the App Store, Google Play, or the web portal where you originally subscribed.

Missing platform differences

Another common error is expecting Prequel to refund App Store or Google Play charges directly.

If you purchased through a platform, you must follow that platform's refund process instead of contacting Prequel first.

Not saving proof

Failing to keep receipts, screenshots or transaction IDs makes dispute resolution harder and slower.

Always secure documentation immediately after purchase or when you attempt to cancel.

Comparative recap

Quick comparison

Which to use

If you need a refund and bought on a platform, start with that platform's support.

For web purchases, contact Prequel support quickly - within the 3-day window if you want a refund.

After cancelling

Verify cancellation

• Check your subscription list in the App Store, Google Play, or web account to confirm cancellation.
• Save confirmation emails or screenshots that show the subscription status changed to "Cancelled".

Support and further steps

• Contact Prequel support for web-subscription issues: support.prequel.app.
• Request App Store or Google Play refunds via Apple or Google support pages if you purchased there.
• If unresolved, consider contacting a local consumer protection agency in Nigeria for guidance.

Address

Registered/contact address

54 Hazelwood Lane, London, England, N13 5HB

This address corresponds to entities using the name "Prequel"; it may not indicate the exact billing or support office for your subscription.

Notes about contacting

For subscription-specific issues, use the in-app or web support channels listed above before sending mail to a corporate address.

Always include your purchase receipt and account details when contacting support to speed up resolution.