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Quantconnect
7 Temasek Boulevard, #12-07, Suntec Tower One
038987 Singapore , Singapore
REF/2025GRHS4
Cancellation Quantconnect: Easy Method
What is Quantconnect
Overview
QuantConnect is a cloud-based algorithmic trading platform for designing, backtesting, and deploying trading strategies across multiple asset classes.
It provides a web IDE, data access, and infrastructure to run algorithms in the cloud.
Who uses it
The platform is used by individual quants, researchers, and firms who need unified code between backtest and live trading.
Users typically subscribe to a paid plan for additional compute, live brokerage connections, or dataset access.
How to cancel Quantconnect
Cancel via web portal (recommended)
- Sign in to your QuantConnect account and open Algorithm Lab or the Billing section in your organization settings.
- Go to Billing → click "Cancel My Plan".
- Confirm by checking the "I understand..." checkbox and then click "Cancel My Subscription".
- Your subscription will terminate at the end of the current billing cycle.
Mobile / App Store notes
- QuantConnect does not support in‑app purchases via the iOS App Store or Google Play.
- If you subscribed on mobile, cancellation still must be completed on the web portal following the steps above.
What happens when you cancel
Access and features
After cancellation, your paid plan remains active until the end of the current billing cycle.
Access to paid features ends when the billing period expires; free-tier functionality remains available if offered.
Billing and renewal
Auto-renewal is stopped at cancellation; you will not be charged again after the current cycle finishes.
Keep copies of invoices or receipts for your records until billing is fully closed.
Will I get a refund?
QuantConnect refund stance
QuantConnect states that dataset purchases are non-refundable, as shown on the Pricing page.
The platform does not provide a general automatic refund policy; cancellations end access at the cycle end without routine refunds.
Possible exceptions
Refunds may be considered in exceptional cases such as misrepresentation or significant service faults, but they are not guaranteed.
If you believe you have a valid exception, collect documentation and contact support promptly to request review.
Quantconnect plans and pricing
Where to check current plans
QuantConnect publishes plan and dataset details on its official pricing page; confirm current offerings there before subscribing.
Do not rely on third‑party summaries for up-to-date pricing or plan features.
Currency and regional notes
QuantConnect’s public pricing is shown in USD and does not publish Singapore-specific SGD prices.
Taxes, currency conversion, or bank fees may apply depending on your payment method.
Your consumer rights in Singapore
Relevant law
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) can apply to digital subscriptions and may protect consumers from misleading practices.
Statutory protections can sometimes override explicit vendor terms if services are defective or misrepresented.
Practical steps for Singapore consumers
- Document the issue: screenshots, timestamps, transaction receipts, and correspondence.
- Contact QuantConnect support first and request a resolution or refund if applicable.
- If unresolved, consider consumer advisory channels in Singapore for further assistance.
Customer experiences
Positive feedback
Many users praise QuantConnect’s robust backtesting environment, reliable data infrastructure, and active developer community.
Reviews highlight the convenience of unified code for backtest and live execution and strong cloud compute.
Negative feedback
Some users report issues such as IDE bugs, unsaved work, slow performance, and discrepancies between backtest and live results.
New users sometimes find the platform complex for day‑trading workflows or rapid iteration without prior quant experience.
Documentation checklist
Account and billing records
- Account email and username used to subscribe.
- Invoices, payment receipts, and billing dates (save PDFs).
- Subscription confirmation emails and plan details.
Problem evidence
- Screenshots of errors, unsaved files, or platform faults with timestamps.
- Support ticket exchanges or correspondence with QuantConnect.
- Links to relevant terms or pricing pages for reference.
Common mistakes
Expecting in-app cancellation
Users sometimes search the App Store or Google Play for in-app cancellation. QuantConnect billing is handled on the web, so cancelling in app stores will not work.
Assuming automatic refunds
Many users expect prorated or immediate refunds after cancellation. QuantConnect generally ends access at cycle end and datasets are non-refundable.
Missing documentation
Failing to save invoices, receipts, or screenshots makes disputes harder to resolve.
Always download payment confirmations and keep a record of cancellation confirmations.
Comparative recap
Quick feature comparison
Key takeaways
| Feature | QuantConnect | Period |
|---|---|---|
| Cancellation method | Web billing portal: "Cancel My Plan" in Algorithm Lab / Billing | monthly / annual |
| Dataset refunds | Explicitly non‑refundable | - |
| Subscription refunds | No general automatic refunds; access until cycle end | monthly / annual |
| Billing currency | USD shown publicly | - |
After cancelling
Follow-up actions
Save a copy of the cancellation confirmation and any remaining invoices for your records.
If you have live strategies, ensure they are stopped or migrated to another broker before access ends.
Useful links
Address
Singapore office
QuantConnect has a Singapore-registered entity and an address at Suntec Tower One.
Postal details
7 Temasek Boulevard, #12‑07, Suntec Tower One, Singapore 038987
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Written by Nurul Yeo
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Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Quantconnect subscription, sign in to your account, navigate to Algorithm Lab or the Billing section, click 'Cancel My Plan', confirm your understanding, and then click 'Cancel My Subscription'. Keep a record of this process for your reference.
Quantconnect does not provide general automatic refunds. Your subscription will remain active until the end of the current billing cycle, but you will not receive a refund for the remaining period.
While Quantconnect states that dataset purchases are non-refundable, exceptions may be considered in cases of misrepresentation or significant service faults. Document your case and contact support for review.
After cancellation, your access to paid features will continue until the end of the current billing cycle. Once the cycle ends, only free-tier functionality will remain available.
Quantconnect does not support in-app purchases for cancellation. If you subscribed via mobile, you must complete the cancellation process through the web portal as outlined in your account settings.