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Recipient
Runwayml
14 Robinson Road #08-01A Far East Finance Building
048545 Singapore , Singapore
REF/2025GRHS4
Cancellation Runwayml: Easy Method
What is Runwayml
Overview
RunwayML is a SaaS platform that provides machine-learning tools for creative work, including video editing, generative models, and collaboration features. It is used by creators to generate, edit, and composite media using AI-powered tools.
How it is offered
RunwayML offers plans, pay-as-you-go credits, and in-app subscriptions through the iOS App Store for Singapore users. The service is governed by Runway's published terms of use.
How to cancel Runwayml
Cancel if you subscribed via the iOS App Store
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Tap "Subscriptions", find "RunwayML" and select "Cancel Subscription".
- Confirm the cancellation; Apple manages billing and any future charges.
Cancel if you subscribed on the Runway website
- Sign in to your Runway account on the website and go to account or billing settings.
- Locate your active subscription and use the provided option to cancel or pause the subscription.
- If you cannot cancel from the dashboard, contact Runway support per their terms for assistance.
What happens when you cancel
Access after cancellation
After cancellation, you typically retain access until the end of the current paid billing period. Access to features tied to your plan will stop once the subscription term ends.
Billing and renewal
Once cancelled, your subscription will not auto-renew at the next billing date. If you subscribed via Apple, future billing is handled by Apple according to their billing cycle.
Will I get a refund?
Runway's general policy
Runway’s terms indicate that refunds are generally not provided for subscription fees unless required by law or specified in your purchase agreement.
Refer to Runway’s terms for the full statement: Runway Terms of Use.
Exceptions and how to request one
- Purchases made through Apple are subject to Apple’s refund policies; request refunds via Apple if you bought in-app.
- If you believe you are entitled to a refund under local law (e.g., misrepresentation), gather documentation and contact Runway support or the platform vendor.
Runwayml plans and pricing
Pricing summary
The following prices reflect the Runway iOS App Store listing for Singapore. The Runway website lists USD pricing only.
Official iOS pricing (Singapore)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Standard (Monthly) | S$19.98 | Monthly | In-app via iOS App Store - localized pricing |
| Pro (Monthly) | S$49.98 | Monthly | In-app via iOS App Store - localized pricing |
| Unlimited (Monthly) | S$129.98 | Monthly | In-app via iOS App Store - localized pricing |
| Standard (Yearly) | S$199.98 | Yearly | In-app via iOS App Store - localized pricing |
| Pro (Yearly) | S$499.98 | Yearly | In-app via iOS App Store - localized pricing |
| 1000 Generation Credits | S$14.98 | One-time | Buy via in-app purchase |
| 1500 Generation Credits | S$19.98 | One-time | Buy via in-app purchase |
| 2000 Generation Credits | S$29.98 | One-time | Buy via in-app purchase |
| 3000 Generation Credits | S$39.98 | One-time | Buy via in-app purchase |
| 5000 Generation Credits | S$69.98 | One-time | Buy via in-app purchase |
Your consumer rights in Singapore
Key protections to know
In Singapore, consumers are protected against misleading or unfair practices under the Consumer Protection (Fair Trading) Act. Digital subscriptions may also be covered if terms are misleading.
How to act if you have a dispute
- Contact the vendor (Runway) first with clear evidence and a refund request.
- If unresolved, escalate to the Consumers Association of Singapore (CASE) or use mediation services available locally.
Customer experiences
Positive feedback trends
Many users praise Runway for powerful AI tools, rapid feature development, and an intuitive creative workflow. The platform is frequently cited for accelerating content production.
Common complaints
Some reviewers note billing confusion for in-app purchases and mixed experiences with support response times. Ratings and comments are visible on third-party review pages.
See user reviews for general sentiment: Runway on Trustpilot.
Documentation checklist
Before you request cancellation or a refund
- Account email and username used with Runway.
- Order ID, receipt, or Apple subscription transaction ID.
- Last billing date and amount charged.
- Screenshots of subscription status or billing statements.
- Clear description of the requested outcome (cancel, refund, or adjustment).
Where to send documentation
- If purchased in-app, check Apple purchase history and request refunds via Apple.
- If purchased on the web, contact Runway support as described in their terms.
- Keep copies of all correspondence until the issue is resolved.
Common mistakes
Not checking purchase source
Users sometimes try to cancel via the Runway website when the subscription was purchased through Apple. This delays cancellation because Apple controls in-app subscriptions.
Missing receipts or transaction IDs
Requests for refunds or disputes are often delayed when users cannot provide receipts or transaction IDs. Always save purchase confirmations and screenshots immediately after purchase.
Comparative recap
Plan comparison
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Standard (Monthly) | S$19.98 | Monthly | Casual creators who need core features |
| Pro (Monthly) | S$49.98 | Monthly | Frequent users needing advanced tools |
| Unlimited (Monthly) | S$129.98 | Monthly | Power users and teams requiring high usage |
| Standard (Yearly) | S$199.98 | Yearly | Cost-conscious users committing annually |
| Pro (Yearly) | S$499.98 | Yearly | Professional creators seeking savings on annual billing |
| Generation Credits (examples) | S$14.98 - S$69.98 | One-time | Occasional users who prefer pay-as-you-go credits |
After cancelling
Next steps
- Verify cancellation confirmation from Apple or Runway and keep the confirmation email or screenshot.
- Check your next billing date to ensure no further charges occur after the period ends.
Helpful links
- Runway on the Singapore App Store
- Runway pricing
- Runway Terms of Use
- Cancellation walkthrough (third-party guide)
Address
Registered office
RUNWAY FINTECH PTE. LTD.
14 Robinson Road #08‑01A Far East Finance Building Singapore 048545
Notes on contacting
Use the account dashboard or the official Runway support channels referenced in their terms for billing or account issues. Keep all purchase documentation when contacting support.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Runwayml subscription via the iOS App Store, open the App Store on your device, tap your profile icon, select 'Subscriptions', find 'RunwayML', and choose 'Cancel Subscription'. Remember to confirm the cancellation.
After you cancel your Runwayml subscription, you will retain access to your account until the end of the current billing period. Access to features will stop once the subscription term ends.
Runway's general policy states that refunds are typically not provided for subscription fees unless required by law. If you believe you qualify for a refund, contact Runway support or check the terms on your purchase agreement.
Runwayml offers several subscription plans, including Standard (Monthly) for S$19.98, Pro (Monthly) for S$49.98, and Unlimited (Monthly) for S$129.98. There are also yearly options available.
To cancel your Runwayml subscription from the website, sign in to your account, go to account or billing settings, locate your active subscription, and select the option to cancel or pause it. If you face issues, contact Runway support.