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Scannero

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Termination letter drafted by a specialized lawyer
Sender
Scannero.io Cancel Subscription | Postclic
Scannero
support@scannero.top
Cancellation of Scannero contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Scannero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Scannero
support@scannero.top
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Scannero. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Scannero: Easy Method

What is Scannero

Overview

Scannero is a SaaS platform that automates document scanning and processing using AI to convert physical documents into editable formats.

The service operates on a subscription model offering short trials and paid monthly plans for ongoing access to features like phone-number lookups and unlimited tracking links during trial periods.

Service model

Scannero is accessed via a web account and managed through an online billing/subscription dashboard.

Official support and cancellation guidance are provided on Scannero’s website and Zendesk help centre articles.

How to cancel Scannero

Cancel via web account (website)

  • Log into your Scannero account on the website.
  • Go to "My Subscriptions" or the billing page and click the "Cancel Subscription" button.
  • Follow on-screen prompts to confirm cancellation; access usually remains until the end of the current billing period.
  • Reference: Scannero cancel page.

Cancel via "Unsubscribe & Refund" or Zendesk

  • Scroll to the bottom of the Scannero site and click the "Unsubscribe & Refund" button, then log in and follow prompts; a confirmation email is sent.
  • Alternatively, follow the Zendesk article steps: enter your email, type "Agree" if requested, then go Account → Cancel Subscription.
  • Reference: Zendesk: How Do I Unsubscribe.

Important notes about other stores

  • There are no documented cancellation routes via the Apple App Store (iOS) or Google Play (Android) in official Scannero materials or third‑party guidance.
  • If you were charged via a platform store, check that store’s subscription settings and your payment statements for next steps.
  • Reference: analysis of available guidance: Postclic guide.

What happens when you cancel

Access after cancellation

When you cancel through the website, access generally continues until the end of the current billing period or trial day.

Make any exports or downloads of your data before your access expires if you need local copies.

Billing and auto‑renewal

Cancellation prevents future renewals but does not usually refund past billing unless specific refund conditions apply.

Auto‑renewed subscriptions after trials are treated as paid periods and may not be eligible for refunds in many cases.

Account and data retention

Scannero’s public materials do not provide detailed data‑retention timelines; assume account data may remain unless you request deletion.

If you require account deletion, contact Scannero support through their help pages and keep records of correspondence.

Will I get a refund?

Standard refund policy

Scannero’s stated policy permits refunds within 14 days of the transaction if the service has not been used or executed.

After 14 days, or if the service was used during the billing period, refunds are generally not provided.

Exceptions and timing

  • If eligible, refunds are credited to the original payment method; card refunds can take about 7 - 10 business days to appear.
  • Auto‑renewed subscriptions after a trial or paid use are generally not eligible for refunds per Scannero guidance.
  • Reference: Scannero cancel & refund page and Zendesk: Can I get a refund?.

How to improve refund chances

Keep evidence: transaction receipts, screenshots showing unused service, and cancellation confirmation emails.

If a refund is refused but you believe you are entitled under local law, you can escalate (see "After cancelling" for next steps).

Scannero plans and pricing

Pricing summary

Below table presents available plan names, prices (USD), estimated SGD equivalents, and key features as published.

No official SGD pricing was found; SGD amounts are approximate estimates.

Plan Price (USD) Period Features
24‑hour trial US$0.89 (≈ S$1.20 - S$1.25 estimated) One day Unlimited tracking links during trial period
Monthly subscription US$49.80 (≈ S$67 - S$68 estimated) Monthly Full access, unlimited phone‑number lookups

Notes on pricing

All official prices appear denominated in US dollars on Scannero pages; exchange rates and bank fees may affect the final charge in SGD.

Check your billing statement for the exact charged amount and merchant descriptor.

Your consumer rights in Singapore

Cooling‑off and cancellation

  • Under Singapore consumer protection law, certain unsolicited contracts may carry short cooling‑off rights - confirm applicability in your case.
  • If you believe an offer was misrepresented, you may have grounds to cancel or complain to local consumer bodies.

Refunds, unfair terms and disclosure

  • Refunds should generally be available for genuinely unused services, subject to lawful exclusions.
  • Automatic renewals, hidden fees, and unclear trial‑to‑paid transitions may be considered unfair practices under Singapore rules.
  • Vendors must disclose pricing, terms and auto‑renewal details clearly up front.

Practical steps if rights are breached

Retain records of marketing, receipts and communications; these help support any complaint or claim.

If necessary, contact local consumer protection organisations or your card issuer to dispute unauthorised charges.

Customer experiences

Positive reports

  • Some users reported the low‑cost trial (≈ US$0.89) was useful for testing and that support responded promptly in certain refund cases.
  • These users praised successful tracking and prompt interventions leading to refunds for unused services.

Negative reports

  • Many complaints cite unexpected or unauthorized charges when a trial converted to a recurring subscription without clear consent.
  • Users also report difficulty cancelling, denials of refund requests, and concerns about tracking accuracy and trustworthiness.
  • Reference: user reviews and reputation reports: Trustpilot.

Documentation checklist

What to gather before cancelling

  • Account email and username used with Scannero.
  • Transaction receipts or card statement showing the charge.
  • Date and time of the trial start or renewal.

Evidence to support refund or dispute

  • Screenshots of subscription pages, trial offers, and auto‑renewal disclosures.
  • Copies of cancellation attempts and any confirmation emails from Scannero.
  • Bank or card statements showing the charge if you need to escalate with your issuer.

Common mistakes

Missing trial cancellation window

Example: a user signs up for the 24‑hour trial but does not cancel before the end of the day; the trial can convert to a full paid monthly subscription.

Prevention: set a calendar reminder and cancel via the web account if you do not want the paid plan.

Not keeping confirmation or using wrong channel

Example: some users tried to cancel via app stores or assumed email confirmation would arrive but did not save records.

Prevention: save cancellation screenshots, confirmation emails, and use the official cancel pages linked in this guide.

Comparative recap

Side‑by‑side summary

The table below compares the trial and monthly plans using only published Scannero data for quick reference.

Plan Price (USD) Period Features Refund eligibility (high level)
24‑hour trial US$0.89 One day Unlimited tracking links during trial period May be refundable within 14 days if unused
Monthly subscription US$49.80 Monthly Full access, unlimited phone‑number lookups Generally not refundable if service used; limited 14‑day rule applies if unused

Key takeaways

Trials are low cost but can convert to expensive monthly subscriptions; monitor trial end dates carefully.

Refunds are limited and depend on whether the service was used; keep documentation to support any claim.

After cancelling

What to monitor

  • Confirm you receive an on‑screen confirmation and an email confirming cancellation.
  • Monitor your card or bank statements for any unexpected further charges.

If you need help or disputes

  • Use Scannero’s official cancellation and refund pages for immediate steps: Cancel Subscription.
  • Refer to Zendesk articles for help and refund policy details: Can I get a refund? and How Do I Unsubscribe.
  • If charges are unauthorised or you cannot obtain a resolution, consider contacting your card issuer to dispute the charge and retain all supporting evidence.

Address

Published postal address

Scannero has not published a definitive postal cancellation address in the available official materials.

Because no full postal address is listed in the verified sources, a physical mailing address cannot be provided here.

How to send cancellation or legal notices

Use the official online cancellation flow and Zendesk contact channels for most requests; keep copies of all correspondence.

If you require a postal address for legal notices, request it directly from Scannero support through their help centre and retain proof of your request.

FAQ

To cancel your Scannero subscription via the website, log into your account, navigate to 'My Subscriptions' or the billing page, click 'Cancel Subscription', and follow the on-screen prompts to confirm. Keep proof of cancellation for your records.

Yes, if you cancel your Scannero subscription within 14 days and have not used the service, you may be eligible for a refund. Ensure you keep a record of your cancellation request.

After canceling your Scannero subscription, you will generally retain access until the end of your current billing period or trial day. Make sure to export any necessary data before access expires.

If you subscribed via an app store, cancellation methods may differ. Check the app store's subscription settings and your payment statements for guidance, as Scannero does not provide documented cancellation routes for these platforms.

Scannero's policy on data retention is not explicitly detailed, but generally, your account data may remain unless you request deletion. Contact Scannero support through their help pages for specific inquiries.