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Cancel Scannero: Easy Method
What is Scannero
Service overview
Scannero is a web-based subscription service that offers tracking and scan-related features marketed as PRO access for users. It advertises short-term trial offers and paid plans for enhanced functionality.
How it is sold
Most information about Scannero’s subscriptions points to web-based sign-up and account management. There is no clear, official guidance found for cancelling via App Store or Google Play in the available documentation.
How to cancel Scannero
Cancel via your account on the website
- Log into your Scannero account with your registered email and password.
- Go to "My Subscriptions" or the billing page in your account settings.
- Choose the subscription you want to stop and select "manage" or "unsubscribe".
- Confirm cancellation; subscriptions typically remain active until the end of the current billing period.
Other web-based cancellation routes
- Use the "unsubscribe & refund" button at the bottom of the Scannero website, follow the on-screen guidance and log in when prompted. A confirmation email should be sent after cancellation.
- Use the Contact/Support section on the homepage and click the "Unsubscribe" button, enter your email and type "Agree" when requested, then go to Account → Cancel Subscription to finish the process.
- If you cannot find account cancellation, document your attempts and proceed to contact your payment provider (bank, card issuer or mobile payment) to dispute further charges if necessary.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access usually continues until the end of the current billing period. You will not be billed again if cancellation is completed successfully.
Billing and renewal
Cancellation stops future auto-renewal but does not usually prorate or extend access beyond the paid period. Always check your confirmation email for the exact end date of access.
Data and account retention
Your account and any saved data may remain on Scannero’s systems after cancellation unless you request deletion. If you need account deletion, contact support and request removal in writing.
Will I get a refund?
Refund policy summary
Scannero’s available policy information indicates you may request a refund within 14 days from the transaction date if the service was not used or executed before the end of the billing cycle.
Common exceptions and conditions
- If you used the service during a trial and then it auto-renewed, refunds are generally not available for continued use after auto-renewal.
- Refunds are conditional and not guaranteed in all cases; Scannero may evaluate requests on a case-by-case basis.
- Keep records (transaction ID, usage logs, screenshots) to support any refund claim.
How to request a refund
Request refunds via the website’s "unsubscribe & refund" button or through account support channels. Expect a confirmation email if the refund request is accepted.
If you cannot get a response, contact your bank or payment provider to dispute unauthorized or unexpected charges within their time limits.
Scannero plans and pricing
Available plans
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| 1 Month PRO Access | €1.50 (approx) | Monthly | Full PRO access for 1 month |
| 6 Months PRO Access | €2.76 (approx) | 6 Months | Full PRO access for 6 months |
| 1 Year PRO Access | €7.14 (approx) | Annual | Full PRO access for 1 year |
Price notes
Prices above are approximate conversions and may vary due to exchange rates and App Store/Google Play conversion methods. Confirm the exact charge on your payment receipt.
Your consumer rights in Nigeria
Disputing unauthorized charges
Under Nigerian consumer protection principles, you can dispute unauthorized or unexpected charges with your bank or mobile payment provider. Request charge reversal if charges occurred without consent.
Filing complaints with regulators
You may file complaints with the Federal Competition and Consumer Protection Commission (FCCPC) for misleading practices, unclear terms, or failure to render paid services as described.
Record-keeping and evidence
Preserve receipts, screenshots, confirmation emails, and any correspondence with Scannero. These documents strengthen disputes with payment providers and regulator complaints.
Customer experiences
Positive reports
Some users report quick and simple cancellations using the account page and receiving helpful support responses. A few customers praise specific features like easy tracking link generation.
Negative reports
Many users report unexpected charges after trials, difficulty cancelling, and limited or generic customer support responses. Several accounts indicate misleading trial terms or the need to contact banks to block recurring charges.
What this means for you
Expect to document your cancellation and keep confirmation emails. If you encounter resistance, move quickly to contact your payment provider and prepare a regulator complaint if needed.
Documentation checklist
What to collect before you cancel or dispute
- Registered account email and username used with Scannero.
- Transaction ID, payment receipts, and bank or card statements showing charges.
- Screenshots of the subscription page, cancellation steps, and any error messages.
- Confirmation emails from Scannero (signup, trial, billing, cancellation).
- Correspondence with Scannero support (dates, message text).
How to use this documentation
Submit these items to your payment provider when disputing a charge and attach them to any complaint filed with the FCCPC or other regulators.
Common mistakes
Relying on memory instead of evidence
Many users assumed a trial was cancelled but had no confirmation email. Without proof, banks and regulators may find it harder to support a refund or reversal.
Assuming App Store/Google Play cancellation exists
Some customers expect in-app or store-managed cancellation routes. Available documentation points to website-only methods; do not rely solely on app store flows unless your receipt explicitly shows store billing.
Waiting too long to act
Delaying bank disputes or regulator complaints reduces the chance of charge reversal. Act promptly within the 14-day refund window and any bank claim windows.
Comparative recap
Quick comparison
| Topic | Strengths | Weaknesses |
|---|---|---|
| Cancellation methods | Account page cancellation; unsubscribe & refund button; Zendesk/contact route | No clear App Store/Google Play cancellation instructions in available documentation |
| Refund policy | 14-day refund window for unused service; possible conditional refunds | Refunds not guaranteed; no refunds if service used or after auto-renewal in many reports |
| Customer support | Some users report quick helpful responses | Frequent reports of unresponsive, generic, or slow support |
| Pricing transparency | Low-cost plans listed (monthly, 6-month, yearly) | Pricing conversions and trial terms reportedly unclear for some users |
After cancelling
Immediate next steps
- Save the cancellation confirmation email and screenshot the account page showing the cancellation.
- Monitor your card or payment method for any further charges for at least one billing cycle.
Where to get help
- Federal Competition and Consumer Protection Commission (FCCPC): https://fccpc.gov.ng
- Apple Support (if billed via App Store): https://support.apple.com/billing
- Google Play Help (if billed via Google Play): https://support.google.com/googleplay
- Contact your bank or card issuer to dispute unauthorized or recurring charges.
Address
Registered business address
Aviwell Limited Nikou Pattichi, 36, 3071 Limassol, Limassol 432943 Cyprus
Notes about contact
The address above was found in business directory and email footer listings. No specific local Nigerian contact address or dedicated cancellation email was available in the reviewed information.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Scannero subscription, log into your account, go to 'My Subscriptions', select 'manage' or 'unsubscribe', and confirm your cancellation. Remember to keep proof of your cancellation.
Yes, after you cancel your subscription, you will continue to have access until the end of your current billing period. Make sure to check your confirmation email for the exact end date.
Scannero allows you to request a refund within 14 days of your transaction if the service was not used. To request a refund, use the 'unsubscribe & refund' button on their website or contact support.
Yes, if you have used the service during a trial period or after auto-renewal, refunds are generally not available. Keep records of your usage to support any refund claims.
If you cannot find the cancellation option, document your attempts and consider contacting Scannero support for assistance. You can also dispute further charges with your payment provider.