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Cancellation Streamlabs: Easy Method
What is Streamlabs
Overview
Streamlabs is a software-as-a-service platform for live streamers that provides tools for streaming, overlays, alerts, chat management and donation tracking.
It offers a free tier plus paid plans (commonly called “Ultra” or legacy Pro/Prime tiers) with extra features such as multistreaming and branding tools.
Core features
Key capabilities include customizable overlays, monetization features, and mobile streaming tools designed for beginner to intermediate streamers.
Paid tiers vary by platform and promotion; pricing on the iOS App Store in Singapore shows multiple Ultra options and several promotional tiers.
How to cancel Streamlabs
Cancel via iOS (App Store)
- Open Apple Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select Streamlabs → Cancel Subscription.
- Streamlabs cannot cancel App Store subscriptions for you; you must cancel in Apple’s settings.
- App Store listing (Singapore): Streamlabs on the App Store.
Cancel via Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions → select Streamlabs → Cancel.
- Streamlabs cannot cancel Google Play subscriptions on your behalf; cancellation must be done through Google Play.
Cancel via Web (Streamlabs site)
- Log into your Streamlabs dashboard on the website.
- Click your profile → Memberships or Your Plan → click Cancel.
- Cancellation from the web typically stops renewal and remains active until the end of the current billing period.
- Streamlabs plan information: Streamlabs plans.
Notes and tips
- Always confirm cancellation by checking your subscription status in the same store where you purchased.
- Keep receipts or screenshots as proof of cancellation date and billing queries.
What happens when you cancel
Access and billing
Cancelling stops automatic renewal; your paid features usually remain active until the end of the current billing period.
No new charges should occur after the cancellation date, but keep records and check your bank or app-store receipts to confirm.
Account and data
Your Streamlabs account typically remains; cancelling a paid plan does not necessarily delete your account or content.
If you need account deletion or data removal, request it via Streamlabs support channels after cancelling the subscription.
Will I get a refund?
Web purchases (Ultra)
Ultra subscriptions bought on the web may be eligible for a refund if requested within 7 days of purchase.
Refund requests for web-billed Ultra must be made via a Streamlabs support ticket; follow Streamlabs support procedures to submit the request.
Mobile purchases and legacy plans
- Mobile purchases through the App Store or Google Play must be refunded through Apple or Google respectively; Streamlabs cannot issue refunds for mobile-store transactions.
- Legacy Prime/Pro plans have reported varying refund windows (some sources mention 30-day or 72-hour possibilities); policy can vary by plan and is not uniformly applied.
- For a note on legacy refund practices see a third-party summary: Postclic cancellation summary.
Streamlabs plans and pricing
Plans table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Ultra (Monthly) | S$39.98 | Monthly | Ultra subscription via mobile app (multistreaming, disconnect protection, branding, etc.) |
| Ultra (Yearly) | S$299.98 | Annual | Annual Ultra subscription via mobile app |
| Ultra (Alt Low Monthly) | S$7.48 | Monthly | Likely a limited or discounted Ultra tier (from in-app listing) |
| Ultra (Alt Monthly) | S$14.98 | Monthly | Likely a mid-tier or promotional Ultra pricing |
| Ultra (Alt Monthly) | S$29.98 | Monthly | Likely a mid-tier or promotional Ultra pricing |
| Ultra (Alt Annual) | S$149.98 | Annual | Alternate annual Ultra pricing tier |
| Ultra (Alt Annual) | S$179.98 | Annual | Alternate annual Ultra pricing tier |
| Ultra (Alt Annual) | S$199.98 | Annual | Alternate annual Ultra pricing tier |
| Ultra (Alt Annual) | S$73.98 | Annual | Likely a deeply discounted or promotional annual Ultra tier |
Pricing notes
These SGD prices are taken from the iOS App Store listing for Streamlabs in Singapore (February 2026) and show multiple Ultra tiers and promotions.
Streamlabs’ official website lists prices in USD; local app-store pricing may differ and include promotional tiers.
Your consumer rights in Singapore
Legal overview
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) requires fair trading terms and clear cancellation and refund provisions where applicable.
The CPFTA does not automatically provide a universal 14-day cooling-off period for digital services; specific vendor policies apply unless local law provides stronger protection.
What you can do
- Rely on Streamlabs’ stated refund windows (e.g., 7-day Ultra web refund) unless a provision of Singapore law gives you stronger rights.
- If you believe terms are unfair or you were misled, you can escalate to local consumer bodies such as CASE or seek advice under the CPFTA.
- For consumer returns and refund guidance in Singapore see: TVA - Refunds & Returns (Singapore).
Customer experiences
Positive feedback
Many users praise Streamlabs for ease of use, overlay integration and being a helpful starting point for beginner streamers.
Positive feedback commonly highlights convenience and built-in monetization features.
Negative feedback
- Users on review platforms report issues such as performance problems, crashes, and slow or unresponsive support; see Trustpilot: Trustpilot reviews.
- Other reports include billing disputes, difficulty cancelling mobile subscriptions, and refund denials; examples appear on JustUseApp and Reddit: JustUseApp reviews, Reddit thread, Reddit example.
Documentation checklist
Before you contact support
- Purchase receipt or App Store/Google Play confirmation email.
- Date of purchase and billing statements showing the charge.
- Platform used to buy (Web, App Store, Google Play) and account email.
When submitting a refund or cancellation dispute
- Screenshot of subscription status in the store or Streamlabs dashboard.
- Any support ticket numbers or prior correspondence.
- Clear statement of requested resolution (cancel, refund, partial refund).
Common mistakes
Typical errors
Assuming Streamlabs can cancel or refund App Store / Google Play charges for you. Mobile-store purchases must be managed through Apple or Google.
Failing to keep receipts or to note the exact purchase date - this often blocks eligibility for time-limited refunds.
How to avoid problems
Always cancel within the store where you subscribed and keep a screenshot confirmation of cancellation.
If you need a web refund for Ultra, open a support ticket promptly and attach proof of purchase and the reason for the request.
Comparative recap
Quick comparison
| Feature | Web purchase | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Dashboard → Profile → Memberships/Your Plan → Cancel | Apple Settings → [Your name] → Subscriptions → Streamlabs | Google Play Store → Subscriptions → Streamlabs |
| Refund route | Web: Support ticket (Ultra refunds may be available within 7 days) | Apple handles refunds; request via Apple support | Google handles refunds; request via Google Play support |
| When cancellation takes effect | End of current billing period (usually) | End of current billing period (per App Store rules) | End of current billing period (per Google Play rules) |
After cancelling
What to check
Verify that your subscription status shows as cancelled in the same store where you purchased.
Monitor your bank or app-store statements for any unexpected charges after cancellation.
Links and support
- Streamlabs plans and product pages: Streamlabs plans.
- Streamlabs product article: Streamlabs Pro article.
- App Store listing (Singapore): Streamlabs on the App Store.
- If you believe terms are unfair in Singapore, see consumer guidance: TVA - Refunds & Returns.
Address
Company headquarters
Streamlabs (company HQ): 3930 North First Street, San Jose, CA 95134, USA.
Support channels
Primary support for billing/refunds is handled online through the store used for purchase (App Store / Google Play) or via Streamlabs’ web support for web-billed purchases.
Keep receipts and ticket numbers when contacting support to speed resolution.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Streamlabs Ultra subscription via the web, log into your Streamlabs dashboard, click on your profile, go to Memberships or Your Plan, and select Cancel. Ensure you keep proof of cancellation.
When you cancel your Streamlabs Pro subscription, the cancellation typically takes effect at the end of the current billing period. Keep a record of your cancellation for confirmation.
Yes, if you purchased an Ultra subscription via the web, you may be eligible for a refund if requested within 7 days of purchase. For mobile purchases, refunds must be processed through Apple or Google.
To cancel your Streamlabs Prime subscription through the App Store, open Apple Settings on your device, tap your name, go to Subscriptions, select Streamlabs, and then choose Cancel Subscription. Remember to keep proof of cancellation.
Yes, if you purchased your Streamlabs subscription through Google Play, you need to open the Google Play Store app, navigate to Menu, select Subscriptions, choose Streamlabs, and then click Cancel. Always retain proof of your cancellation.