Cancellation Superhuman: Easy Method

What is Superhuman

Overview

Superhuman is a premium email client focused on speed, keyboard shortcuts, and productivity features such as AI-assisted tools, reminders, and shared team features.

It is subscription-based and available on web, iOS (App Store) and Android (Google Play), with pricing listed in USD on Superhuman's site.

Who uses it

Typical users are professionals who handle high email volumes and want faster workflows and integrations with CRM tools.

Feature sets differ by plan (Starter vs Business) and by platform (web vs mobile app billing).

How to cancel Superhuman

Cancel on the Web

• Open Superhuman on desktop or web.
• Press Cmd+K (Mac) or Ctrl+K (Windows), then select “Cancel Subscription”.
• Alternatively log into superhuman.com/admin and follow the cancellation prompts.

Cancel on Mobile (App Store / Google Play)

• iOS: Cancel via your Apple account Subscriptions in the App Store; Superhuman defers to Apple for billing and refunds. See the App Store listing for details: Superhuman on the App Store.
• Android: Cancel through Google Play > Subscriptions in your Google Play account; Google Play policies govern billing and refunds.

What happens when you cancel

Access and billing

Cancelling stops future renewals; you typically retain access until the end of the paid period you’ve already paid for.

If you cancel mid-period you will usually keep service until that period expires, per Superhuman’s terms.

Account data and continuity

Your account data (messages, settings) remains accessible while your account is active; data retention beyond that may follow Superhuman’s policies.

If you plan to leave, export or archive important information before access ends to avoid surprises.

Will I get a refund?

Superhuman’s published policy

Superhuman’s Terms state there are no refunds or credits for partially used subscription periods or unused capacity.

That policy is presented in section 8.10 of Superhuman’s Terms: Superhuman Terms.

Platform exceptions and practical notes

• If you subscribed via the Apple App Store or Google Play, any refunds are handled per those platforms’ refund policies, not directly by Superhuman.
• Postclic’s summary also highlights that App Store and Play Store refunds follow platform rules: Postclic summary.

Superhuman plans and pricing

Pricing summary

Official Superhuman pricing is listed in USD only on their site. The table below uses the verified pricing and the provided USD→SGD conversion estimates.

Conversion estimates assume ~1 USD = 1.35 SGD; official billing is in USD.

Your consumer rights in Singapore

Statutory protections

Superhuman’s “no refunds” clause is stated to apply “to the fullest extent permitted by applicable law.” This means local consumer protection laws can override contractual no-refund clauses where applicable.

In Singapore, consumers retain statutory rights that may entitle them to remedies beyond a provider’s stated policy.

How this applies practically

• For web purchases, Superhuman’s no-refund policy is the default, but legal consumer rights may still apply.
• For App Store / Play Store purchases, seek refunds via Apple or Google first; the platform’s refund process generally governs those transactions.
• Refer to Superhuman’s Terms and independent summaries for official wording: Superhuman Terms and Postclic summary.

Customer experiences

Positive feedback

• Users praise speed, keyboard shortcuts, clean UI and productivity gains; many say it saves time (reported in reviews).
• Some describe it as transforming their relationship with email and useful for high-volume inboxes.

Negative feedback

• Common complaints include lack of a native Windows app, occasional re-authorisation with Google, and price concerns.
• Users on forums also report issues such as billing after cancellation, misclassification of mail, sluggish search, and disliked UI behaviours.

Documentation checklist

What to gather before cancelling

• Subscription confirmation or receipt (email or payment record).
• Account email address and username for Superhuman.
• Platform used to subscribe (Web, Apple App Store, or Google Play).

What to keep after cancelling

• Screenshot or PDF of cancellation confirmation or the “Cancel Subscription” screen.
• Final invoice or payment record showing the last charged period.
• Exported or archived important emails and settings if needed.

Common mistakes

Cancelling the wrong place

Many users try to cancel on the web after subscribing via the App Store or Google Play; that does not stop platform billing.

Always confirm which platform handled your payment before cancelling.

Assuming automatic refunds

Expecting an automatic refund after cancelling is a frequent mistake - Superhuman’s Terms state no refunds for partial periods, and platform purchases follow platform refund rules.

Save confirmation messages and check platform refund procedures if you paid through Apple or Google.

Comparative recap

Quick plan comparison

Decision notes

Choose annual plans for meaningful discounts if you intend to keep the service long-term.

For short-term use or trialing features, monthly plans retain flexibility but cost more per month.

After cancelling

Immediate next steps

• Save the cancellation confirmation and final invoice for your records.
• Verify access end date and export any emails or data you need before access ends.

Where to get help

• Superhuman legal and terms: https://superhuman.com/legal/terms
• Postclic summary of cancellation steps: https://www.postclic.com/en-in/letters/software-saas/cancellation-superhuman/
• App Store listing (iOS purchases and Apple refund guidance): Superhuman on the App Store

Address

Mailing address

Superhuman (mailing address): 548 Market Street PMB 39105, San Francisco, CA 94104, United States.

Support contacts

If you need help with billing or cancellation, reference your receipt and contact Superhuman via the channels listed in their Terms.

Keep records of all correspondence and confirmation messages until any outstanding billing or refund matters are resolved.