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I hereby notify you of my decision to terminate the contract relating to the Typeform service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Typeform: Easy Method
What is Typeform
Overview
Typeform is a SaaS platform for creating interactive surveys, forms, quizzes and conversational experiences focused on a clean, one-question-at-a-time UI.
The service offers templates, integrations and analytics to collect responses across devices with a strong visual emphasis.
What users commonly use it for
Common uses include lead capture, customer feedback, quizzes and application forms for businesses and individuals.
Typeform products also include VideoAsk, a video-first variant available as an iOS app with in-app purchases.
How to cancel Typeform
Cancel subscriptions bought on the web (Typeform website)
- Log into your Typeform account on the web.
- Go to Plan & Billing.
- Click "Cancel my plan".
- Select the Free plan to downgrade and follow the on-screen confirmation steps.
Cancel subscriptions bought via app stores
- Subscriptions bought via the Apple App Store must be cancelled in your App Store account; Typeform cannot cancel these for you.
- Subscriptions purchased via Google Play must be cancelled via your Google Play subscription settings; Typeform cannot cancel these for you.
- For VideoAsk iOS IAP details see the App Store listing: VideoAsk on the App Store.
What happens when you cancel
Access and billing
When you downgrade via the web, access to paid features continues until the end of the current billing period.
There is no prorating or partial refunds for the remaining prepaid time on web subscriptions.
Data and forms
After cancellation you remain on the Free plan and can access your forms and responses stored in the account.
Forms that use paid features may revert to trial mode or lose access to those features, which can affect functionality or publishing.
Will I get a refund?
Standard policy
Typeform's standard approach is not to issue refunds for unused time within an active billing period; subscriptions are prepaid and non-prorated.
There is no documented automatic 14-day 'change-of-mind' statutory refund policy in Typeform's Help Center.
Exceptions and consumer reports
Users have reported that refund requests were refused in cases where subscriptions were forgotten or unwanted, with statements like "they said, no refunds."
If you believe the service was defective or misrepresented, regional consumer protection laws may provide remedies - see the Singapore rights section below.
Typeform plans and pricing
Notes on currency and availability
Web-based Typeform plans are typically billed in USD; Singapore users are billed in USD and charged via currency conversion.
The only confirmed SGD prices in the verified data are for VideoAsk in-app purchases listed below.
VideoAsk in-app pricing (confirmed SGD variants)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| VideoAsk Grow Monthly (iap) | S$43.98 | Monthly | VideoAsk Grow monthly tier via App Store |
| VideoAsk Grow Yearly (iap) | S$398.98 | Annual | VideoAsk Grow annual tier via App Store |
| VideoAsk Brand Monthly (iap) | S$73.98 | Monthly | VideoAsk Brand monthly tier via App Store |
| VideoAsk Brand Yearly (iap) | S$648.98 | Annual | VideoAsk Brand annual tier via App Store |
| VideoAsk Grow Monthly (alt variant) | S$12.48 | Monthly | Alternate IAP variant - possibly discounted/regional |
| VideoAsk Grow Yearly (alt variant) | S$115.98 | Annual | Alternate IAP variant |
| VideoAsk Brand Monthly (alt variant) | S$25.98 | Monthly | Alternate IAP variant |
| VideoAsk Brand Yearly (alt variant) | S$248.98 | Annual | Alternate IAP variant |
Your consumer rights in Singapore
Legal background
There is no explicit automatic 14-day statutory refund for digital services like Typeform unless specified by the seller.
Singapore consumer protection law focuses on fair trading and prohibits misrepresentation and defective services.
Practical implications
Typeform's "no refunds" practice during an active billing period is common for digital subscriptions, but not absolute where misrepresentation or defects apply.
If you suspect misrepresentation or a defective service, you may pursue remedies under local law or seek dispute resolution via the relevant consumer authorities.
Customer experiences
Positive feedback
Many users praise Typeform's clean, intuitive UI and one-question-at-a-time format for improving completion rates.
Reviews on platforms like GetApp and TrustRadius note ease of use, mobile compatibility and useful integrations such as Zapier.
Negative feedback
Frequent complaints include high pricing with many desirable features behind expensive tiers and restrictive free plan limits.
Users also report issues with cancellation flows, customer support quality and occasional data or analytics inconsistencies.
Documentation checklist
What to gather before cancelling
- Account email and login method used to subscribe (web, Apple ID, Google Play).
- Billing receipts or transaction IDs for the current subscription period.
- Screenshot or copy of the Plan & Billing page showing your current plan.
What to keep after cancelling
- Confirmation email sent by Typeform after successful web cancellation.
- Copies of any correspondence with support if you requested a refund or reported defects.
- Backups of form data or exports in case paid features cease to function.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel an App Store or Google Play subscription through the Typeform web dashboard.
If you subscribed via the App Store or Google Play, cancel from your device's subscription settings to avoid continued charges.
Assuming refunds are automatic
Many users expect prorated refunds when cancelling mid-cycle; Typeform generally does not prorate or refund prepaid periods.
Do not assume a refund will be issued - check billing dates and cancel before the next renewal if you wish to avoid another charge.
Comparative recap
At-a-glance comparison
| Topic | Typeform (web) | App Store / Google Play |
|---|---|---|
| How to cancel | Plan & Billing → Cancel my plan (web account) | Cancel via App Store or Google Play subscription settings |
| Refunds | No prorated refunds for unused time; refunds not standard | Refunds handled by Apple/Google for IAPs per their policies |
| Billing currency | Typically billed in USD (currency conversion applies) | In-app purchases may show SGD pricing in the App Store |
| Data after cancel | Forms and responses remain; paid features may revert or be limited | Same effect applies; check account status and exports |
After cancelling
Confirmation and follow-up
After a successful web cancellation Typeform will send a confirmation email; keep this for your records.
If you do not receive confirmation, check your Plan & Billing page or contact support and save any replies.
Helpful links and resources
- Cancellation steps and guidance summary: Postclic: How to cancel Typeform
- User reviews and experiences: Typeform reviews on TrustRadius
- Community feedback and complaints: Typeform reviews on Trustpilot
- VideoAsk (App Store) pricing and listing: VideoAsk on the App Store
- Notes on pricing and currency for Singapore users: Wise: Typeform pricing notes
Address
Head office (for notices)
Unit 8, Portside Business Centre, East Wall Road, Dublin 3, D03 ET62, Ireland
Use this address for formal postal notices where required; regional addresses may apply depending on contract terms.